Contributor I

Answered

Alexa keeps false triggering on Sonos One

Forum|Forum|8 years ago
October 30, 2017
18 replies
2837 views

Apologies if this has been covered already but my Sonos One/Alexa keeps waking up/false triggering while I'm watching TV and it's driving me mad. Whereas others have complained about the mic sensitivity being too low I haven't found this - in fact for me the Sonos One hears me far better better than my Echo and Echo dots ever did and overall I'm loving it. But this issue of Alexa waking up with a loud chirp every few minutes is driving me mad. I've checked the audio files and there's nothing apparent in there that appears to be triggering it - it just seems to be random words with no pattern.

My question is are others having the same issue, is there a way to fix it, or do I have a faulty unit?

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Best answer by Ryan S

Hi everyone, Sonos version 8.2.3 is now available for the Sonos One (other Sonos devices will stay on 8.2.2). This update improves Alexa responsiveness for Sonos One users in US, UK, Germany, and Austria.

You should find that Alexa is getting better at listening, with a decrease in the times Alexa speaks up when not called. Alexa on Sonos One is now more likely to carry out your desired action when requested; especially when it’s noisy, when the speaker is further away, or when speaking quietly.

Update within your Sonos app by going to More > Settings > Online Updates.

We’re continuing to work with Amazon and the Alexa team to improve Sonos One voice control. You can expect to see more developments as we go. Let us know what you think of the changes. We’d love to hear from you.

Show previous replies

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Clinical Precision

Prominent Collaborator I

The saving grace is simply that the ONE doesn't cost more than a Play:1, and so it's still earning it's keep in our new house.

Not sure if you are in the UK, but both Sonos shop and Amazon currently have the Play1 at £149 - £50 less than the One. You could also get a echo dot on offer currently, so both for less than a One. They had the same deal on Black Friday and that's what swung it to return my One's. Yes, we have to specify the room name and the ducking is annoying but at least the dots respond when you want them to and are quiet when they should be!

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Vespa

Trending Lyricist I

I have the same problem. I've tried enabling the left, right, or both microphones of the stereo pair with no perceptible change. It is marginally responsive to me, I have to speak loudly and enunciate very clearly in order for her to respond, but anytime my wife is talking Alexa bleeps and bloops like crazy at every third random word. We are both native speakers with average voices and California accents.

Ryan SAnswer

Retired Sonos Staff

Hi everyone, Sonos version 8.2.3 is now available for the Sonos One (other Sonos devices will stay on 8.2.2). This update improves Alexa responsiveness for Sonos One users in US, UK, Germany, and Austria.

You should find that Alexa is getting better at listening, with a decrease in the times Alexa speaks up when not called. Alexa on Sonos One is now more likely to carry out your desired action when requested; especially when it’s noisy, when the speaker is further away, or when speaking quietly.

Update within your Sonos app by going to More > Settings > Online Updates.

We’re continuing to work with Amazon and the Alexa team to improve Sonos One voice control. You can expect to see more developments as we go. Let us know what you think of the changes. We’d love to hear from you.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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PeppaAuthor

Contributor I

Thanks for the heads up Ryan. Have been using 8.2.3 now for few days now and the improvement is massive. False triggers have reduced dramatically.

chicks

Thanks for the heads up Ryan. Have been using 8.2.3 now for few days now and the improvement is massive. False triggers have reduced dramatically.

Yep.

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connkall

Lyricist II

I still notice false triggers after the update. They mostly occur when my 9yo kid is speaking (chatting away on xbox). I have not had it happen to my voice yet. Oddly, none of the words he is speaking sound even close to Alexa when it triggers. When he's yapping away in the kitchen, the Echo Plus has never once had a false trigger that I have noticed.

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xero939

Lyricist I

Running the latest version in Canada and the number of times Alexa perks up when not even saying anything remotely close is pretty high. Granted I don’t know what it was before so maybe it’s better than it was but it still does it at least 4 or 5 times a day for me.

Though on the plus side I’m able to just say at a normal volume “Alexa” from the bathroom (Sonos One is two rooms away) and it hears me is pretty nice.

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Brummiejon

Lyricist I

It is now 2018 and I’m having exactly the same problem with the Sonos Beam which is even more annoying because something on the TV wakes it up and it beeps and dips the tv volume for a while....It is starting to get on my nerves....

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