Skip to main content

Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,714 Topics
  • 8,322 Replies
melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
  • 0
  • 6
1714 Topics
A
ahoriContributor I
posted in Portable speakers
How to Disconnecting Roam Blutooth

My ROAM is connected with Wifi and Blutoorh. Blutooth at kitchen is used to listen TV when needed. The problem I faced is that once ROAM is connected with blutooth (TV), ROAM tries to keep connectting with TV, even when I do not want to listen TV from ROAM. I can hear the TV sounds from ROAM whenever the TV is on.... What I want to do is to listen TV only when I need. Yes, I know, mute works, but this is not smart. I called SONOS local customer service and he said that ROAM is designed to keep the last blutooth connection, and once it is connected with some other blutooth device, then ROAM will not try to connect with TV again. Hmmm, this may work, but this is not smart at all and annoying to do so thking the recovry of the TV connection. Is there any 'smart' way to disconnect blutooth, via app, or voice control (alexa or sonos)?

1602
A
2 years ago
E
ericl02Contributor I
asked in Portable speakers
Roam Battery Light Flashing fast red

My Sonos Roam, which is only about a year old, has a quickly flashing red battery light. The speaker is functioning properly, but I can’t get the light to stop. I see this was a problem with the move. Anyone else having this problem or know how to stop it?

13488
S
2 years ago
V
vjjacobs9Contributor I
asked in Portable speakers
My ROAM will not turn on - I see solid red light when plugged in

My Roam has stop working - I tried to reset - reboot but nothing happens - 

140623
Ken_Griffiths
2 years ago
J
jujibaTrending Lyricist I
asked in Portable speakers
Move cuts in & out when grouped with Arc to listen to TV

We recently upgraded our Playbar and Play 5 to an Arc and Sonos Move.Previously we could group our Playbar and Play 5 and listen to TV sound with no issues. However, since upgrading to the Arc and Move, when we group them and play TV sound the Move cuts in and out constantly and is unlistenable.We cant go back to our Play 5 setup as it is the original Play 5 which only works on the original Sonos app, not the upgraded version.Extremely disappointed as we cannot use the Move for the reason we purchased it  >/ Diagnostic report: 1632836691

174729
J
2 years ago
K
KMOOIContributor I
asked in Portable speakers
Roam Charging

Roam has been working flawlessly.   Today, the charging port will not accept the charging cable which will only insert about half way into the slot.  The cable is fine and the port appears clear and normal. Any ideas?

683
K
2 years ago
G
Glenn.Contributor I
posted in Portable speakers
frustrated

Please can someone help me set up my second move I’ve just had delivered so I can listen in stereo.  

281
N
2 years ago
shfawaz
shfawazProminent Collaborator I
posted in Portable speakers
Is My Roam Dead? Won't power on.

 After struggling to get my Roam pairing with Bluetooth devices and finally succeeding, I managed to get my Roam working both via the S2 app and via Bluetooth. For a day. It charged to 100% and was working plugged-in and on battery. I turned it off last night and woke up this morning and nothing I do will turn it on or wake it up (if it were sleeping. I've tried multiple chargers and cables (in case the battery somehow went dead. No joy, no lights, no sound, nothing. I could occasionally see a faint orange LED near the center below the SONOS logo underneath the mesh, but it goes away eventually. Anyone else have the same problem or suggestions? I've tried to factory reset and that isn't working. Held he power for over 20 seconds with and without the play pause button held simultaneously. Any ideas or help would be appreciated.

5691376
Ken_Griffiths
2 years ago
S
sjwLocal Superstar
asked in Portable speakers
Adding other WiFi connections to Roam

I’ve tried doing this a few times but never succeeded in what should be a simple process.  In preparation for a trip where I’d like to add the Roam to a different WiFi without resetting it, I’ve just created a new WiFi hotspot at home and am trying to add it to my Roam.Current setup:Many speakers on S1 connected to Sonosnet.Single Roam obviously on S2 connected to same network as S1.Steps taken:Switch on Roam and move phone to different WiFi (the new hotspot) and open S2:Select ‘Unable to find your system’:Select ‘Yes’:Select ‘Yes’:Select ‘Find system’:The App finds two systems even though S1 is disconnected.  This also happened when on holiday, far away from the S1 system.Select ‘Continue’:Select ‘Select’.  I am returned to the ‘Find system’ screen.  If I select that I’m returned to the ‘We’ve found multiple Sonos systems.  Let’s confirm the one you want to update.’ screen.It’s an endless loop. I then tried the ‘Find Missing Products’ option:I get this:Select ‘Continue’:Select ‘Contin

80111
Corry P
2 years ago
P
pubprofContributor I
asked in Portable speakers
New router: Move connects but not Play 1's

I have a system consisting of 6 Sonos Play 1’s, a Move and Boost. I had a new Netgear Orbi mesh wifi network installed and now I can’t connect the Play 1’s. The Move connects no problem. I’ve tried rebooting the router, powering off the devices and turning on one-by-one, connecting one Play 1 to the router via ethernet, etc. Nothing seems to work. When I try to “Add Product”, it just spins and spins. If I go to “Find Missing Products” it identifies all the devices but when I do the “push-2-buttons-simultaneously” thing I end up with an “Unable to join the network ‘Sonos”” message. Any help is appreciated; I’m beyond frustrated.

2325
P
2 years ago
J
josh bContributor I
posted in Portable speakers
Sonos Roam - Issues with Alexa & Audible

I have been having issues with playing Audible on my Sonos Roam via Alexa. I use the command “Alexa, play Audible” but after 3-4 minutes the audiobook will stop. On the Sonos app I get the following message: “Unable to play <Audiobook Chapter> - the song is not encoded properly.” Sometimes Audible will skip ahead 2 chapters after the message, but mostly the audiobook stops completely.This issue only happens if I play Audible via an Alexa command. There are no issues as far as I can tell with other services (eg Spotify, iHeartRadio, etc) or playing Audible through my phone.Below are the following solutions I’ve tried and their respective diagnostic confirmation numbers after the issue reoccurred:Completely reset the speaker - 1687113073 and 1909624914Switched speaker to a 2.4 Wi-Fi network - 1319891684Reset my Wi-Fi router - 267135584

61815
S
2 years ago
S
squirrelwhispererContributor I
posted in Portable speakers
S2 Controllers See Roam SL but Cannot Adjust Volume Intermittently

I have three iOS based controllers and they intermittently lose visibility to the Roam or will sometimes see the Roam but you are unable to adjust the volume. There’s no pattern I can discern - one day it’s one controller, some days two but rarely will all three controllers lose visibility to the Rroam. After connecting with the working controller the other one/two controllers will mysteriously regain visibility to the Roam. All of the devices are within a 15 foot radius without any intervening walls. In addition sometimes simply rebooting the Roam resolves the issue, however this is getting annoying. I submitted a diagnostic report #591028388, however right now the controllers at home both see the Roam. Should I wait until the controllers lose visibility to the Roam and submit another report? Is there a diagnostic tool for the controllers to see what state they are in when they can’t see the Roam? Grasping at straws here!

548
Airgetlam
2 years ago
B
Bacon KaiserContributor I
asked in Portable speakers
help with sonos roam

Help recently my Sonos Roam has run into a few issues my Sonos Roam is unresponsive when it charges and when I hold the power button for like 10 seconds its a solid red

742
C
2 years ago
X
XavSphContributor I
posted in Portable speakers
Sonos Move problem with account linking

Hi!i have a problem with my Sonos Move. I try to connect my Sonos Move but when it comes to “linking the system to your account”, Nothing Happens. it keeps loading but nothing happens, i tried everything my nothing works, does someone have any idea?

2401
Ken_Griffiths
2 years ago
F
FlannbarrContributor I
asked in Portable speakers
Group/Pair Arc and Move

I have had a Sonos Arc connected to my tv in my family room for about a year. I just bought a Move to use outside and in other rooms. I want to group or pair my Arc with my Move when watching TV or listening to music. I know it will not be surround sound. I added the Move to the Sonos app In the Sonos app under Settings, the Group options is grayed out.  is this possible or the Move basically be a standalone speaker?

40273
ratty
2 years ago
L
LamhackneyContributor I
posted in Portable speakers
SONOS Move Died and Customer Service Was Useless

I tried using my Move and I noticed that it wasn’t connected to the network (I have 8 SONOS products connected). The white light is constantly flashing and I cannot turn it off with the power button or by doing a factory reset. It’s just completely unresponsive.I called technical support and they were useless. The guy seemed like he had never worked with a Move before and just kept searching the web for solutions that I already tried. Then, he asked for the serial number but didn’t even know where to find it. Finally, after 30 minutes of “troubleshooting”, he told me that I needed to send the unit back to him in exchange for a 30% off coupon. What? So you want me to send the unit back to you so you can refurbish it and sell it and all I get is a 30% off coupon? What kind of business model is this? I’ve been a loyal SONOS customer for over 10 years and you can’t even offer help to fix my product or offer an exchange?

551
Ken_Griffiths
2 years ago
T
TacoRonContributor I
asked in Portable speakers
Sonos Move - Yes, another unresponsive orange blinking light issue

The front four blinking lights won’t turn off. I had it plugged in on the charger stand for over two hours. Held the infinity button for over two minutes. Nothing. I’m still getting the orange blinking lights.I read other posts with the same issues, but no definite answer on how to fix. What now?

24195
L
2 years ago
B
BAnsOnLnContributor I
asked in Portable speakers
Roam SL offline a lot.

My Roam SL continues to disappear from my Sonos app or shows offline. Sometimes I have to try multiple times to turn it off and back on. Then it works fine for awhile. I disabled sleep mode and it still goes offline. I have a NetGear Orbi wifi setup. I don’t have any issues with other Sonos speakers, just the Roam SL.

1524
Corry P
2 years ago
J
joekjoekContributor I
asked in Portable speakers
downgrading

i have Sonos Move but because of my OS (12+ on iphone 6) have to downgrade it to S1 in order to use it. I understand this means certain Move features may be lost but can’t find any info about what they might be. Anyone know? Another related question - if I downgrade to S1 can I then upgrade it back to S2 if I get the suitable OS (14+)?

3819
J
2 years ago
R
Rob JanssenContributor I
posted in Portable speakers
Wifi power save

Sonos Roam has a Wifi power save option, by default switched on. If switched off, what is the impact, apart from consuming more power? Better wifi reach? wifi more responsive? any insights?

19813
ratty
2 years ago
A
AntonioCContributor I
asked in Portable speakers
Roam connecting to different network

My Sonos set up consists of a Play3, two Play1s and Boost. I just got the Roam as I wanted to group it with everything else. My wifi has 3 options; normal, 5g and meshMy existing Sonos all connects to normal and 5g. When setting up Roam it connected to the mesh. In the Sonos app I see either my existing devices (if I am connected to normal or 5g), or only the Roam (if connected to the mesh). At no point do I see all my devices and the Roam. This issue is preventing me from grouping the Roam with everything else (and that was the whole point in choosing the Roam). I cannot find a solution to this anywhere! Help please!

1044
Corry P
2 years ago
B
byteswapContributor I
posted in Portable speakers
Move Fails to Roam between WiFi Access Points

So I recently picked up a new Sonos Move for an outdoor garden application for my father.  He wants to be able to have a wireless speaker that can be played to from his iPhone for 5+ hours in the garden, and want to be able to pair multiple of them.  The Sonos move seemed to fit the bill best.  In addition, we have already ordered everything to overhaul his wifi network (multiple indoor/outdoor access points based around TP-Link Omada).I have the same TP-Link Omada setup in my house, and have been testing the speaker to figure out all the details before we set them up at his house.  The Move seems to not be able to handle roaming between access points at all.  If I move from one side of the house to the other, it clings to the original access point for as long as possible.  It will reconnect to the other access point if I unplug the source access point, when looking at the device in the Omada controller software, I can see it switch instantly when it loses the original access point com

3247
ratty
2 years ago
S
ShaneJenksContributor I
asked in Portable speakers
Sonos Roam Won’t Turn On

My sonos roam won’t turn on and it’s only 2 months old. Bought it for my birthday but didn’t get round to try connecting it to my sonos app until over a month. Tried to connect it with no luck and now it won’t even turn on. I heard lots of people have the same issue and other issues with sonos roam. What do I do? Many thanks. 

13091
buzz
2 years ago
M
MarcusPosAvid Contributor III
asked in Portable speakers
Move - music plays from app but on/off button and bluetooth button will not work

Move - music plays from app but on/off button and bluetooth button will not work. Any suggestions please?

281
Ken_Griffiths
2 years ago
P
Pete5254Contributor I
asked in Portable speakers
Roam SL issue

I’ve recently received a Sonos Roam SL as a birthday gift, I’m having issues turning it off and it remaining off, as per the instructions I push and hold the on/off button for at least 5 secs (minimum) until I hear the second tone, indications are that it has turned off, even the app says it’s off line, after about 5 to 10 mins the white status light comes back on and the app I dictates it available. Any ideas please.Thanks

995
P
2 years ago
E
ElsaMContributor I
asked in Portable speakers
Sonos Roam has stopped charging

Hoping someone can help (I’ve tried Sonos Support but couldn’t connect through to a live person)… My Sonos Roam has stopped charging entirely. I’ve tried different chargers - the same charger is still powering other devices, so that doesn’t seem to be the issue. I’ve also tried holding down the button at the back, holding down the play/pause button and pushing on the button at the back. It is making no sounds/ no lights etc (I figure because it is out of charge? maybe?). I don’t seem to have anyway to get it to work! Ideas/suggestions would be very welcome! Thanks :-)

79996
Ken_Griffiths
2 years ago
Terms & ConditionsCookie settings