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Get help with your Sonos Roam, and Sonos Move

1,268 Topics
7,086 Replies

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ratty

solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.

Ken_Griffiths

solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...

melvimbe

solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...

1268 Topics

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Mr.SaudContributor I

asked in Portable speakers

No puedo configurar mi Sonos Move

He hecho todo lo recomendado: mi ISP creó una red 2.4, me puse al lado del router, reinicié el sistema. Nada funciona

2 years ago

Cogf16Contributor I

asked in Portable speakers

Can you use two MOVEs together

I have a MOVE in fam room and one upstairs in a bedroom. If I want, can I have them play music together, like stereo? thanks

2 years ago

SarahNHeadliner I

asked in Portable speakers

Sonos Roam - Bluetooth blue light now blinking

Hi, since the update, when I connect my Roam via Bluetooth the blue light now blinks.It works ok and connects to my phone but the light is no longer static.Is this a known new issue?Sent diagnostics - 557426063

2 years ago

VincTNTContributor I

asked in Portable speakers

thebankhouseContributor I

posted in Portable speakers

How do I stop the MOVE from connecting to a device while it is connected to another device?

Whenever certain devices are powered up (like our computers), the move connects to that device even though it is playing music from another device (like our mobile phone). I would like my computer not to automatically connect when I boot up but I can’t find anywhere how to do that. The only option I have found is to remove it, which is not what I want to do.

2 years ago

esroshContributor I

asked in Portable speakers

sonos roam connected via bluetooth but not playing music - music still comes out of my phone/computer

just bought roam..i did the setup downloaded the app and connected to my phone via BT however even though it shows connected on my phone (apple 12pro) and PC (macbook air) I don’t hear the sound from the Sonos Roam but i hear it from the phone and the PC as if it were not connected..Also I still don’t understand how wifi connectivity works if there is a tutorial i would appreciate it..

2 years ago

WASContributor I

posted in Portable speakers

Roam on holiday - bluetooth knocks out for second time

On holiday with my Sonos Roam initially paired with my iPad, then my wife wanted to use so I forgot the device and she paired. On reversal, I have lost all Bluetooth connection and cannot pair. Roam shows only flashing white, green or red light but no blue. I want to reset but it seems can only be done through original network - but we are in out hotel and so cannot connect. It asks if I want to reset via another I.e. hotel network but this doesn’t seem possible. Is there a way to pair the Bluetooth connection without going through initial setup via the home network? This is the second time in three months this has happened and means I will have to stop taking the Roam on holiday if I keep experiencing this level of drop out.

2 years ago

Murf66Contributor I

posted in Portable speakers

Feature Request: Show Move Wifi signal in S2 App

This would be very helpful and help with troubleshooting.

2 years ago

Luis santosContributor I

asked in Portable speakers

doesn't sound my sonos roam

Can someone help me how to use somos roam, I all ready pair to May sonos app and still dosent sound.

2 years ago

SteveB123Contributor I

asked in Portable speakers

Roam doesnt show in App except when switched off

I just got a second Roam, I added it to the app etc and all seemed well, I then set the two up as a stereo pair but after this the new one no longer shows in the App but the first one doesn show itself as part of a stereo pair. If I switch the new one off the app lists “Unamed room” as going offline and if I switch it back on then that line disappears.I have tried factory resetting both units and restarting the app all more than once , I just cannot get it to appear ( except when switched off )

2 years ago

arcadeltEnthusiast I

posted in Portable speakers

Machine Gun/Jackhammer Glitch - Not Just Beam

I’ve seen a few posts here and elsewhere about the so-called “Machine Gun” or “Jackhammer” glitch, usually related to the Beam (Gen 2). As well as being a long-time member here, I am also a member of various related Facebook groups. For the benefit of others, I would like to inform the community that the glitch has been discussed at least once in relation to an Arc, and I also experienced the same fault in a Roam. In my case the problem took a few months to work through with tech support, because unlike the mains powered devices, the Roam only exhibited the sound for a few seconds before it fell offline. My Roam also exhibited a power retention problem with the battery that was either related or unrelated, so it has been replaced under warranty for another reason.Anyway, if you are experiencing this glitch and cannot explain it to anyone, this YouTube video helped me put a name to the problem.

2 years ago

BlackDotContributor I

asked in Portable speakers

How to Remove / delete a speaker on the S2 app

Need help removing a Roam from my Sonos S2 app. I have already followed the instructions detailed in the thread below with no success. The speaker persists.Please advise.

2 years ago

HelariContributor I

asked in Portable speakers

sonos move touch controls arent working

In Sonia app touch controls are on, and I can change the volume in the app, but touch control buttons aren’t working on my sonos move.

2 years ago

Rex BlockAvid Contributor I

posted in Portable speakers

Sonos Roam not recognised by desktop app

Withdrawn. It took a few hours but the new Roam came on line.

2 years ago

GekopmuziekContributor I

asked in Portable speakers

New Roam and it works, but none of my other devices now do

I got the Roam yesterday, and was able to get it to work and I added other devices when I linked them to Roam. But now the other devices will no longer work on their own. When I click on the “play” icon, it immediately goes back to the square - stop - icon. Tried the computer, my iPad, nothing works without having the Roam as the primary device. Any suggestions would be much appreciated.

2 years ago

ZilverstoneContributor I

asked in Portable speakers

Sonos on pc not visible - but ok in app.

Hi there…I have several Sonos speakers. One (Sonos Arc) of them is wired to my router.Issue: My Sonos Move was not visible - so I went ahead and got it connected from my iPhone. Now it plays - BUT the Move is NOT visible from my PC (Mac).Any suggestions please 🙏

2 years ago

RBuchettoTrending Lyricist I

posted in Portable speakers

New Sonos Roam - Wifi Connection Issues

I recently purchased a new roam this week after much anticipation. I am however very disappointed with the purchase. I am unable to keep the roam connected to WiFi. It works for a few hours but eventually disconnects and then the status like blinks from white to orange. I can hear the music skipping if I listen to the speak against my ear. The speaker itself makes a popping sound as it connects and disconnects from WiFi. The room works through bluetooth. The Sonos app shows the roam connected to the system despite the blinking light. The Sonos system is up to date, the roam is up to date and I am using the latest Sonos iOS app as well. I’ve gone through the forum’s posts on this subject and did hard resets, rebooted my WiFi. Nothing seems to work. My current system has five other speaks connected without issue, throughout the house. I’ve tried moving the roam closer to the router. Nothing seems to work and I am afraid that I’ve received a lemon… Edit as of this afternoon: Bluetooth do

2 years ago

MrGralichContributor I

asked in Portable speakers

Alarm sometimes won’t turn on on Roam

Hi there everybody. I have two Sonos Roam and some cabled Sonos (One, One SL, …) and I seem to have a problem with alarms on Roams.Sometimes (not every morning) the alarm won’t turn on on Roam. It doesn’t play the chimes, either, so it’s not an Internet connection issue.The strangest thing is this: in the Sonos app, the Roam device is not even offline since I can see it, but the status led is off. As soon as I press play the led turn on and the music starts to play. So it seems that the Roam is connected, online but with the led off and the alarm not started!After the occurrence I try to set another alarm, put the Roam in stand-by and wait. And then the alarm works!In my experience, this happened with the Roam only, with the Ones I sometimes had the chimes instead of the music, but the alarm always worked.I’ve sent the diagnostic 1074509429. The alarm was set to turn on at 6:40 AM (Central European Time), roughly one hour before the end of the diagnostic. The Roam is called “Cameretta”

2 years ago

Rocket girlContributor I

asked in Portable speakers

sonos roam

I am travelling and have my Sonos roam with me . The blue light is flashing but roam is not showing up on my Bluetooth list .. thus I cannot connect any suggestions ?

2 years ago

ShudabenageniusContributor I

asked in Portable speakers

Sonos Roam always charging

First and foremost I fully enjoy my Sonos speakers. Recently purchased the Sonos Roam. Amazing speaker with great sound! However, I notice everyday I come home from work, it's turned on knowing I turned it off. First, why?? Secondly, will this ever change?? The Roam never leaves the charger if I want to be able to use this thing. Can and will there ever be an update to fix this?? Thanks in advance, Greg

2 years ago

ItsmeValerieContributor I

asked in Portable speakers

Move keeps cutting in and out

The Move cuts in and out when the TV is on. (I’m using the Beam, Sub, and two play 1s for my home theater.) The sound is solid when I’m playing music through the Sonos app.

2 years ago

Stephen_55Contributor I

posted in Portable speakers

Sonos Move repeatedly goes offline

I enjoy most of my Sonos products and they usually work well. The Sonos Move is a big fail, in my opinion. I have multiple Sonos products (Play5’s, Play3’s, a One, aPort, a Playbase) on SonosNet, except, of course, the Move, which frequently goes offline and cannot be brought back without a reboot. I believe that the fundamental flaw is that the “Mixed” SonosNet/wifi does not work. I have a Linksys Velop system with SonosNet on a dedicated channel (11). The Move often goes offline, sometimes after being used in a different location, sometimes if a node has to be reset, or sometimes for no apparent reason. The only thing that works is resetting the Move and adding it as if it were a new component. It’s easier than taking down my whole network with a router reboot - which is NOT an adequate answer. Sonos always want to know what router you are using, what bands, what channels and other details that don't really matter. The Move apparently needs the option to be on the SonosNet like eve

2 years ago

gazhContributor I

asked in Portable speakers

Move not Responding

After working for around 6 months my Move has stopped responding. I get 10 seconds of amber light when I put it on the charging station then nothing else - no other lights work and none of the controls work. I can connect to the Move via Bluetooth but the sound is not good. I’ve tried a reset but that doesn’t seem to work either. My Amp is working fine on my network

2 years ago

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