I’m so frustrated to even be writing this, I’ve probably spent 40+ hours troubleshooting my Sonos Move speaker which I got several years ago. Of course, the problems are presented when trying to get the speaker to connect to other Sonos speakers-- the entire point of owning multiple Sonos items :)
It’s not my network, the app is updated, the speaker is updated, and I’ve factory reset it maybe 10 times now, since that’s the default fix that every Sonos Customer Service representative suggests. If only resetting the speaker would magically fix its fatal connectivity flaw!
After giving up on Wifi connectivity, I plugged one of my Sonos One speakers into an ethernet cord to my modem to create their own special Sonos network. The Sonos One and Sonos SL stay constantly connected now, but the Move speaker drops from the app multiple times a day and becomes unusable. Then I’ll come home later and it’s magically back under available speakers in my app. Funny, right? It’s really unfortunate to pay $400 for a speaker to go with your other $200-300 speakers and have it not work, and drive yourself mad trying to fix it over a 2 year period.
Sonos: This issue is NOT fixed with any of your software updates. It’s a daily occurrence with the Sonos Move, regardless of internet providers-- at one point, I switched internet from AT&T to Spectrum and even got a brand new router thinking that was the problem, thanks to a customer service rep’s suggestion. It’s not the problem, but thanks for making me waste even more time troubleshooting. SONOS is the problem.
I’m beyond frustrated. Instead of admitting there’s an obvious flaw with these speakers, they have hundreds of customer service reps leading paying customers through loops of resetting, hard reboot, reset your modem! All to have it come up for an hour and then drop out of the system again. Why, god, can’t Sonos fix their product??!! Truly unbelievable.
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