Move won't connect to new wifi and won't allow reset

  • 30 March 2024
  • 1 reply

Recently got a new home wifi (T-Mobile home) and I’ve gotten all of my Sonos speakers to work with it.  All except my Move.  It won’t find the new network and the app (iPhone and MacBook) can “see” it but they believe it’s “powered off” even while the Move is on and sitting on the charging ring.  I can’t get it to turn to reset mode and can’t even get my system to delete it so that I can re-add it.  Thanks for any help! 


Best answer by Corry P 1 April 2024, 10:36

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Userlevel 7
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Hi @JAGPowderhound 

Welcome to the Sonos Community!

Sorry to hear of the problem you’re having with getting your Move onto your new WiFi network.

If rebooting your network and phone do not help, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.