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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 5,994 Topics
  • 30,540 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5994 Topics
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Kelsey101Contributor I
asked in Home theater
Sonos Play:1 no longer shows online and is not showing up in S2 app in the system

Hi All,  I recently purchased a Sonos Arc and setup was a breeze using Sonos 2.  Once setup, I added back my sub and two Play 1s for surround sound.  All worked well.  Then I thought since I had two Play 3s why not swap them for the Play 1s for better quality surround sound.  That worked .  All went well until I tried to add back the two Play 1 speakers to the Sonos 2 App.  When I try that for either speaker, I get to the point where it appears that the handshake worked where they should be back online but I get a message “Your Play 1 has been added, but may not appear in the System tab.  If so unplug the power cord and plug it back in to finish the setup from the system tab”.  I tired this numerous times and still the Play 1 are offline; not showing up in the system.  I called Sonos and did everything they suggested i.e. Rebooted Modem, rebooted router, hardwired into ethernet cable and still, it does not work.  I even tried to get Sonos 1 to connect to these speakers with no success.

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Ken_Griffiths
3 years ago
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Kraken0811Contributor I
asked in Home theater
Arc missing from app issue

Arc has been "lost" twice now since I purchased it. It disconnects and can not be found on sonos app. Will not allow factory reset either. First time it fixed itself after 3 days. Happened again 2 days ago and it's still a ghost.

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Belly M
3 years ago
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lager dave
asked in Home theater
Connecting TV to Arc and Amp

Hello,New to Sonos so this is likely a silly question coming.I’m looking to connect both the Arc and Amp to my TV as well to have it for music on my main floor. The Amp will be in another room powering a pair of in-ceiling speakers for surround as well as a pair in kitchen for music. Do I just connect both Arc and Amp with HDMI from the TV?I have the ceiling down now so want to make sure this is all I need before I go ahead with wiring.Much appreciated, 

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L
3 years ago
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PhilG64Contributor I
posted in Home theater
Sonos Arc loses connection to my Samsung Frame TV (one connect system)

The ARC lose connection to the TV when I play music and then want to then return to the TV or sometimes when the TV is turned on. The only way to fix it has been to unplug TV, ARC and HDMI cable.  Is there a permanent fix to this issue as I have seen multiple threads similar to mine, and not only for Samsung TV’s.

4092
P
3 years ago
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isleofmullContributor II
asked in Home theater
Beam connection via digital optical out.

Hi I have just purchased a Sonos Beam and i’m connecting it to an older Philips 32PFL7605H/05 TV.It only has one HDMI ARC port and my Virgin V6 Box is connected to this and doesn’t seem to work in the other  HDMI ports So ive tried using the other option using the supplied digital out lead but this won’t fit into the port in the back of my TV see image attached.Im now unsure what to do?Ive tried just connecting the beam via the normal HDMI but the app says “no signal”.I think i need a different type of HDMI-Optical adapter but i’m unsure what to buy and if the Beam will work with this?Next step would be to buy a new TV which i don’t really want to do as the picture on the Philips is excellent! HELP!!! Thanks in advance 

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I
3 years ago
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NatalillyContributor I
asked in Home theater
TV to beam and turntable.

Hello Sonos friends - I’m looking to connect my new TCL tv to a beam and two Sono one SL as well as my turntable. I’ve purchased everything else.. other than the turntable. I’m aware i need a preamp turntable to do this connection, but any thing else i should know before i being this tricky process. Thanks all. Please advise the best way to go about this!  I’m not super electronically inclined but i’ll do my best here.  

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Paul A
3 years ago
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bktheaterContributor I
asked in Home theater
Arc + Sub Not Waking

Hi All, I recently purchased my Arc + Sub.  It sounds great, but at random times, both Arc and Sub will not give me any sound until I physically unplug and then plug it back in.    At first, I thought it was an eArc issue, but it doesn’t even show up in the Sonos app for me to play music either. Any help with this would be greatly appreciated.

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B
3 years ago
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MusicFan12Contributor I
asked in Home theater
Sonos Beam how to turn off assiant voice?

Hi,How do I turn off the voice translation on Sonos Beam? It’s not coming from Alexa.Everytime I change to a new app on my tv Beam would literally tell me what the remote doing. And if I go into Netflix it would speak all the text and movie descriptions….it’s really annoying. How do I turn it off? Thanks. 

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G
3 years ago
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Mcoliver88Contributor I
asked in Home theater
Sonos setup keep losing connection

Hi All,I am having issues with my Sonos system and to be honest I have tried everything I can think off. This is my last Hope before I stick it all on eBay. So I have a Sonos Beam and two Sonos play ones( 2nd gen) in my living room. The two play ones act as surrounds for the beam. However every single day after approx 6 hours, the Sonos system complains it has no internet connection (via google assistant), when it complains the two play ones drop all sound and do nothing. However the beam still works but can’t voice control it. The system, is connected wirelessly via a WiFi 6 router, using DHCP and IP address reservation. When the sonos  complains it has no internet connection, I can see in my router the Sonos system is connected and has been given the right IP address. All other devices in my network can access the internet fine.  in the Sonos app, it tells me that the two play ones (LS + RS) are not configured. The app even tells me the Sonos is connected to the wireless network.  To

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N
3 years ago
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Bill KentContributor II
asked in Home theater
Help Needed: Trueplay with large oddly shaped basement

Hi All,I likely have the worst acoustic space known to man.  My Sonos Arc SL is mounted on the edge of an entertainment center, roughly 26 inches up from the floor.  It sits a good 14 inches from the wall.  Please see pictures of my room but here are the rough dimensions. Room is probably 50 feet long (from Sonos, straight out to the far wall).There are several posts throughout the room.  The room width is roughly 30 feet.My chairs are probably 8 feet from the Sonos and are directly in front of it.  I have Sofa’s on each side but they are not the primary sitting area.Ceiling is roughly 9 feet.Standing in front of hte Sonos, the right side is open another 14 feet until the wall.Here are my questions:How should I run the second part of the true play calibration?  Just around my sitting area or try to go to all edges of the wall on the ends of the basement? Per the Peter Pee video, should I angle my Arc soundbar a bit to get better ATMOS. Any other recommendations? My music (Tidal HD) sou

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B
3 years ago
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opnwyd4meContributor I
asked in Home theater
5.1 home theatre

Sonos arc with sonos sub with in ceiling sonos rear speakers  the question is is this sufficient with one sonos amp and second part question if I add front in wall speakers would this be unnecessary and if added all still on one amp to get tru 5.1 sound or better then with two sonos amps 

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O
3 years ago
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ChetanKContributor I
asked in Home theater
Sonos Beam touch controls not working

Hello, just got a Beam and the touch control don't work though it is turned on in the app. Touch controls on two surround Ones do work though. Have done full reset on Beam too which hasn't fixed it. Regards,Chetan

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Mark P
3 years ago
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Mike SteggleContributor I
asked in Home theater
Sub (Gen 2) stopped working, shows flashing red light

My sub was working fine (as part of a room along with an Arc and a Connect:Amp for the rears) but then it started showing a flashing red light. I therefore removed it from my system (or maybe it removed itself) and tried to add it back.When I try to add it back the setup goes fine initially but fails at the finalizing connection stage with the error “There was a problem setting up your sub” . I have retired this several times even connecting it using ethernet to my router (a google WIFI puck) but to no avail. I have also tried doing a factory reset on the sub but it doesn’t seem to work as it goes straight to flashing red after the flashing white start-up light despite me holding down the join button. Can anyone suggest how I should proceed to get it back working again?

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Ken_Griffiths
3 years ago
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Bashir HContributor I
posted in Home theater
Sonos Arc SL sound cuts in and out

Hello. My soundbar will cut out whenever streaming netflix, hulu, etc. On hulu it seems to only go out after a commercial break and then no sound will come back until I turn the tv off and on again. Both the TV and soundbar are connected to WIFI. My google wifi does not allow me to change the network channel. 

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G
3 years ago
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dropdxTrending Lyricist I
asked in Home theater
MacOS Big Sur - Spotify app won't play on my Sonos Beam

I’m running the Spotify app on macOS Big Sur V 11.1, and when I click the icon to play music on a different device, it lists my Sonos Beam but when I click on it it doesn’t do anything. The same is true for my iPhone, if I click on the Sonos Beam, it doesn’t work, but if I click on “AirPlay or Bluetooth” and select it, then it works. Any idea what’s going on here? Is it an issue with Spotify or Sonos?

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Simon B
3 years ago
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StuNContributor I
posted in Home theater
Sonos Arc Connectivity Issues

Equipment:Sky Q Router - Living RoomSky Q 2 TB - Living Room Sky Q Mini Box - Games RoomSonos Arc - Games RoomSonos Gen 3 Sub - Games Room ConnectivitySky Q 2TB - Ethernet to router directSky Q Mini Box - Powerline from the living room to games room / powerline to 8 port switch / 8 port switch to Mini QSonos Arc - Powerline from the living room to games room / powerline to 8 port switch / 8 port switch to Sonos Arc using Ethernet ( plus WiFi enabled on the arc for the sub ) Hi AllI’m new to Sonos and having some frustrating connection issues with my new Arc. I’m using the new S2 app ( updated yesterday ) where the app will only connect from my phone to the Arc when I’m connected to the main router in the living room. if I connect to any of the mini q boxes from my phone the app basically said it cannot find my Sonos system. Due to poor wifi in the house, I need to run power over Ethernet to the mini q boxes or they don’t work hense the configuration. I have other devices connected to t

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Simon B
3 years ago
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MichaelcesarioContributor I
posted in Home theater
Beam receiving 5.1 but no surround sound

I have my beam connected to my Samsung TV via ARC, and confirmed in the Sonos app that the beam is receiving 5.1 when playing video. However, surround sound is not working with my connected pair of Sonos one SL (surround setup with Sonos app). For more context, I’m using the Netflix app on Samsung TV. 

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Airgetlam
3 years ago
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RtnoelContributor I
asked in Home theater
Sonos Sub 3rd Gen

My Sonos sub gen 3 will cut out for about 5-10 seconds randomly when listening to music and watching movies. It is hardwired and so is my Sonos ARC. Please help

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G
3 years ago
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Thanda AdmiContributor I
posted in Home theater
Adding New Beam Disconnect Error

I have existing S1 products and never had any problems all wired with Ethernet.Just bought Beam, and three other components for TV surround.Got the Beam. The S2 app sees it when add product but the next step takes forever while the device is making the loud “chimes” and then disconnects.I have say I can only get to that point after powering off all of the S1 product because the lame S2 app always just sends me to the S1 app.To add to the confusion. The S1 app can try to add the Beam as well. With it I can pick add product, it shows the Beam and when it gets to the point it says to press the “infinity symbol” button and hear chime, I do that, it waits a min or so and gives me an error.I‘ve tried all suggestions I can find in knowledge base and community. Went through the chat bit to create a ticket.I am not liking what I’m seeing so far especially with the different apps. It seems running S1 and S2 doesn’t really work very well.Any thoughts, suggestions, similar experiences?I spent $150

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T
3 years ago
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PBJimContributor I
asked in Home theater
Using Connect:Amp wired to Beam for surround speakers on Sonos S2 system?

I have an existing Sonos 2 network throughout my home, including a Beam + Sub + Sonos Amp for surrounds in my family room, and other Sonos speakers around the house.  I am installing a projection TV in my bedroom and bought a new Beam for it, but would also like to use some existing speakers for rear surround.  I have an older ConnectAmp that I would like to use to power those.  If I use a wired ethernet connection between the Beam and the ConnectAmp will that work for driving the surround speakers even though the ConnectAmp is not compatible with the newer Sonos 2 wireless network?

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J
3 years ago
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GoRusticContributor I
asked in Home theater
How do I connect a Epson 2100 Home Cinema Projector to an Amazon Firestick and a Beam Surround 5.1?

I have an Epson 2100 Home Cinema Projector and I do not think it has an HDMI ARC port.   I have a fire stick connected to it right now and want to add in the brand new Sonos Beam 5.1 system I just received.   I ordered a 3x1 HDMI Switch with TOSLINK Optical SPDIF & RCA L/R Audio Out, 3 Port HDMI Audio Extractor Splitter with Remote, Supports ARC, 4kx2k@30hz, Full 3D, 1080P  on amazon as well as a Monoprice Certified Premium HDMI Cable - White - 15 Feet | 4K@60Hz, HDR, 18Gbps, 28AWG, YUV 4  and a Toslink Digital Optical Audio Cable, GearIT Pro Series TOSLINK Digital Optical Audio Cable 15 Feet for HDTV, PS3, Tivo, Sound Bar, Stereo Receiver and Home Theater System - White .Can anyone help me be successful in this endeavor? Jason

5692
B
3 years ago
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edlauContributor I
asked in Home theater
Sony XBR800 TV / APPLE TV 4K / Sonos Arc connection issues

I got my Sonos Arc, Sub3, OneSL to all connect to my Sony tv and Apple 4K box flawlessly before Christmas.  Earlier this month, I inadvertently allowed the tv to update the Android OS and now I have had nothing but troubles. I haven’t checked all of the various posts but here are my observations and issuesConnecting the tv and sonos via wifi and the network strength seems healthy The tv would switch to the Sonos system at the beginning (1 week ago) and now it can’t even find it (today). Sometimes it would drop the connection. I have unplugged everything except my Arc and the TV (eArc port which is hdmi3).   I can stream music to my speakers from my iPhone The app can’t find the tv nor does the tv find the sound system. I have unplugged it and switched cables but still not sure. If I switch to hdmi 3, I get a picture/pattern similar to the ones you see on the sonos box.So now I am thinking that there is a bug either in the Android OS or the Sonos S2 app on my iPhone.  Not sure what are 

2953
E
3 years ago
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TaeroContributor I
asked in Home theater
Stuttering audio when streaming - diag included

I have a Sony X900h and Sonos Arc connected via eArc and both of them updated to the latest settings.  Occasionally I’ll get sound drops from the arc where it cuts out for about 5-15 seconds.  I don’t have to do anything as it’ll come back on its own eventually but there’s no rhyme or reason it seems. Here are a couple of diagnostics I took after it happened. 611569649 455238316 1830209319I’d appreciate it if any ‘mods’ stopping by were able to take a look at these.

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Simon B
3 years ago
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benhodgsonContributor II
asked in Home theater
Audio mutes before volume slider reaches zero

I have a Sonos Amp + Third Party Sub + 2 x One SL rear speakers.Below a certain volume, that isn’t zero, the audio completely cuts out (screenshots below shows the lowest level that gives output). The slider still slides further along before hitting mute at the end, it just has no effect on output, as it’s already silent.This means it isn’t possible to adjust the system to run quieter than a level that is - sometimes at night - too loud.This issue does not affect my other rooms (Play:3 in one, Play:1 in the other), including if I group them with the Amp.Is this expected behaviour, or a bug? Sonos Mac App (12.2.2)Sonos iOS App (12.2.2)

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ratty
3 years ago
C
CoenSanderinkContributor I
asked in Home theater
Unable to setup home theater setup

Hi,I want to setup a home theater setup using a Beam + 2 sl’s and a sub all on S2.  All speakers are detected but I am unable to add the sl and the sub to the theater setup. Speakers are placed in the same room. The configuration takes ages (both sub and sl’s) and fails after a while. The speakers and sub are removed from the app and I have to start all over again. If I setup a stereo pair with the sub everything works fine. The beam works also perfect with the tv.  system is on the same wireless netwerk Channel is 11, WiFi=1. So 5 separated  connection to all speakers is excellent to good  all speakers are on s2  Version 12.2.2

5438
Rowena B.
3 years ago
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