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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 5,994 Topics
  • 30,544 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5994 Topics
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altyzTrending Lyricist I
asked in Home theater
There was a problem adding Google Assistant on Sonos Beam

Hi, I’ve performed a few reboots and a single factory reset on my beam today as the Google Assistant stopped working this morning and was not able to connect to the network for some reason, the beam also seems to disappear from the Sonos App - not sure why. All other devices can connect (and remain connected to the internet) and my Sonos One (Gen2) continues to work with Google Assistant enabled. I’ve tried rebooting the router already as well as unlinking the Sonos devices from google assistant. Every time I try to add a voice assistant to the Beam it would go through to try open up the google assistant app and then finally error out with “There was a problem adding Google Assistant”. Any help would be much appreciated. Thanks!

22744
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3 years ago
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altyzTrending Lyricist I
asked in Home theater
Unable to link Sonos Beam to my account

Hi everyone, Thanks in advance for your help. I had a bit of a roller-coaster day today. Google Assistant stopped working on the beam but it was still able to play audio from the TV etc. but sonos radio wouldnt work. I could see there was activity on the router from the beam onto the net so was sure it was connected. I thought at first it must be me trying to spam Google Assistant too much today with my testing so they blocked me so I left it alone for a few hours and came back and it was still saying “Sorry I cant reach the internet right now” - strange!. I rebooted the system a few times and always ending up with the same issue - my other sonos devices (sonos one gen2) on the same network had no issues. So, I decided to do a factory reset on the beam to see if it’ll help. Unfortunately, now it’s coming up on the sonos app as “Not Registered” and when I try to register it just sits there and finally fails. I can see on the sonos website under “systems” the beam is marked as “offline”

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3 years ago
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btwilzContributor I
posted in Home theater
Nintendo Switch Controllers Lag When SONOS is Connected

When my SONOS Beam is connected to the TV, the controllers for the Nintendo Switch lag a split second, enough to make many games unplayable. It is NOT an audio lag, but a controller input lag. As soon as I unplug the speaker from the TV, the controls are responsive again. And when I plug the speaker in again, the controls start lagging again. This happens whether I’m using a wireless controller or a USB controller.I don’t think it has to do with the Beam’s wifi. I have it set up on ethernet from the router and it’s not connected to a wifi network. I’m using a TCL ROKU TV (49S405). FYI, this is the same problem experienced in an earlier posted question that was never resolved (“Nintendo Switch Controller Connection Issues” by Mattr767). What’s going on? Is there anyway to fix this? I can’t use the Beam when gaming, which is half the use the TV gets.

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3 years ago
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Mattdb17Contributor I
asked in Home theater
S2 iOS app wont connect to speakers

I have an arc with 2 SL’s. Sound is outrageously good. But recently whenever I open the app it has trouble connecting to the speakers. Now it won’t connect even after resetting everything. I use the iOS app. Was hoping these would be more reliable than they are currently are. 

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Ken_Griffiths
3 years ago
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Mikeeb123Contributor I
asked in Home theater
PDP 428XD optical not working

I have an old pioneer kuro PDP-428XD and have just purchased a Sonos beam as was hoping to improve the sound.   It doesn’t have an ARC and so having to use the optical adaptor.   When I set it up the beam doesn’t detect a signal.  I THINK from reading up on other forums that the 428XD only passes out optical sound if/when using the TV tuner (which I’m not - I’ve got a fire stick and Virgin TV connected via HDMI.Does anyone know if there is a work around?  Some people have mentioned an audio extractor but I’ve no idea if that worked, and if so which one?  Most of the posts seem years old with no conclusion and so hoping that there is a nice simple work around? Many thanks Mike  

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Simon B
3 years ago
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henrikorumContributor I
asked in Home theater
Some speakers missing after router restart

Hi,When my router restarts only 3 of my 6 speakers are found in my system. Can you tell me what I need to do be able to get all 6 back in te system without having to restart them?I wonder if I have done something wrong on the initial setup. units that appear automatically in app:1 Amp1 Play:51 One Units that need restart after router restart1 One2 One SL Hope you can tell me what i'm doing wrong.  

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Rowena B.
3 years ago
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Louneu29Contributor I
posted in Home theater
Arc with Samsung

Does anyone know why my arc works through the tv sound, I then switch to music and it works and then going back to tv the sound doesn’t come back to through the arc? 

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Ken_Griffiths
3 years ago
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AngusHContributor I
asked in Home theater
Sonos Arc Splash Screen gone on x900F

When I first hooked up my Sonos Arc with x900F, I was able to see the splash screen via HDMI3 (ARC port). After updating my x900f to the new OS, the splashscreen no longer shows up when I switch to HDMI3 - it is now showing no signal screen (default).Sound is still working but not sure if this is normal. 

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G
3 years ago
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HipHippoContributor I
asked in Home theater
I can get rid of a dead Sub and I cannot add my new Sub

I have a Play5 S1, in what I optimistically call my “gym”It was set up with a SUB.  My sub died. A sad day.Since it was still under warranty, I took it to the store, and they gave me a new one (yay).I went home and I added the new SUB. I went to the Gym Play5 and selected “Remove Sub”, it indicates a click, but nothing happens. I cant remove the old dead sub from my Gym Play5.When I go via the SUB, I can add it to any other speaker, just not the GYM one. I have tried many times in different ways. , power cycle, etcHow can I get rid of the old one so.I can add my nice new sub?  

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K
3 years ago
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RhoContributor I
asked in Home theater
Play 1 is connected but has no sound?

I have a pair of Play 1 speakers - part of a surround system.  All of the speakers in my house are connected (every room of the house) and are showing up on my app but one of my Play 1 speakers no longer has sound?  The pause and volume level buttons work on the system but no sound from the speaker.  was working fine last week?

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Mark P
3 years ago
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StonkupContributor I
asked in Home theater
Sonos Arc and Amp setup for TV and music

Hi,I am building my new house and planning to get inceiling Sonos speakers (2) with Sonos arc.later buy a Sonos arc and woofer and setup a 5.1 surround sound .  the arc needs to be connected to tv hdmi and arc will connect to amp through wifi.this setup works for tv surround sound .  however if I want to listen to audio only , Spotify or Apple Music ,will the above setup works with arc powered off and music coming off the 2 ceiling speakers ?? Thanks,Ram

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3 years ago
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Mark SampsonContributor I
asked in Home theater
Set up - TV , Sonos bar ,Sonos bass , 2 x Sonos 1’s , a project deck and Sonos 5

Hi Guys , I have a number of Sonos products and was looking for advice on how best to set up them together. In my living room I have my TV a connected to a sound bar , a Sonos bass and two Sonos 1. I got a project deck (without Bluetooth) and I need to connect it to the system. I do have a Sonos 5 V2 which I can connect to the deck. So that means in the living room I have a play bar , a bass , two Sonos 1’s and now a Sonos 5. Can you please advice what is the way to set this up. also any advice as to where to put each speaker in the room will be very helpful 

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3 years ago
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eldantehicksContributor I
asked in Home theater
Sonos advice for pre-wired theatre room

Hello, first time poster. Recently moved into a new house, I’ve had to wait a while to get funds sorted to kit out the theatre room. In the interim I put in a small/minimalist floating shelf below where the TV will be mounted. Shelf space where roof speaker wires come through the wallI made an error in making this shelf compact (1M X 30CM) because now I can’t properly fit in an AV receiver for the 5 speakers I have in the roof. However, I’ve been advised that a Sonos Amp could be used to power the two rear roof speakers, and then I could potentially just go with a Sonos Arc to be wall mounted there as well. That combination (along with a Sonos Sub) should give me a good theatre room experience (so I am told).Question: Is one Sonos amp + Arc + Sub going to work in this situation? Will the amp power the two speakers and the sub (2.1 channels?)Annoyingly, this seems to make the other 3 roof speakers somewhat redundant. So my question is, do I just forget about them, or is there another wa

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3 years ago
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GraemehendersonContributor I
asked in Home theater
Problems with connecting turntable via receiver, Sonos Connect and Beam

Hi everyone, hoping someone can help me out.  I have an existing Beam set up to my tv in a room called “Living Room”. Recently picked up a used Connect (Gen1) and have it hooked up to an old Yamaha receiver (CR-620, if you are interested). The receiver in turn is connected to a Yamaha turntable (YP-511). I have set up the Connect to a room called “Record Player”. From the receiver I have analog cables running from tape rec out to the Connect analog in. When I plug the cables into the rec out, I hear crackling from the Beam so I know it’s picking something up, but I cannot get it to pick up sound when the input is switched to “Phono” on my receiver!  I just cannot work out what (probably obvious) thing I’m doing wrong.  Many thanks in advance for any advice you can give me! Graeme

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Rowena B.
3 years ago
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FinchContributor I
posted in Home theater
Buggy Sonos system and or app?

Is anyone else having terrible problems playing anything on their Sonos system?  It seems to be worse on the weekends so I think it’s their servers capacity or something. Here are a few (but not all) of the problems I’m having.  speakers dropping off the system randomlysonos app will open but freezes with the screen all grayed out and no information populatedspeakers going silent mid song after minutes or hours playing just finesometimes the entire system (all 5 speakers) will stop but on the app for all these cases it will show the speakers still online and playing music as though nothing is wrong!pause button in the app and on the speakers doesn’t work consistently (yes all three different models)I have a stereo pair that never seems to be able to play both at the same time and it’s inconsistent as to which one the culprit is that particular moment!I have random volume increases or decreases The music will skip forward or jump back randomlyThis happens across all apps over airplay or

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C
3 years ago
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Souzy78180Avid Contributor I
posted in Home theater
Sonos Arc sound metallic.

Dear All, i got a problem with my Sonos arc.the voice sound metallic with pscht pscht effect, very uncomfortable for the ears especially when streaming on Netflix. i did re tune but nothing change anyone got this issues? thank you

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Paul A
3 years ago
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Sb_gbContributor I
asked in Home theater
Sonos Arc randomly power cycles.

HiI’ve had a Sonos Arc since they first came out in June, but have had repeated audio cut out issues with it in the past few months with my Samsung Frame 2020 TV. Those issues have been widely reported in these forums already. I’m living with lack of Atmos in the hopes that Sonos and Samsung will eventually resolve this… What I am seeing now though is different and I’ve not found any related questions. My Arc seems to randomly decide to power cycle entirely - audio cuts out, and the lights come on as if it is restarting from being unplugged and plugged in again. I’m at a loss as to what could cause this. It will happen regardless of whether there is audio playing.  Have checked all of the cables, changed power sockets, and left everything off for a bit. Nothing helps with this randomly occurring issue. I took the liberty of submitting a diagnostics report (number 1456821504).  Has anyone else experienced similar issues?

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Paul A
3 years ago
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bejasoContributor I
asked in Home theater
My wireless network cannot support surrounds

Hi FolksAfter posting last week about the issue I have with my wireless network not supporting surrounds I tried as suggested resting my router and connecting the beam to the router with an Ethernet cable an it hasn’t worked and the router is too far away for the Beam to be permanently wired. I have also restored factory settings and reconnected the 3 speakers and the message still appears. Does anyone have any other suggestion or am I being forced to buy the Sonos Boost which I assume would fix the issue ?Thanks in advance for your help 

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3 years ago
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1anContributor I
posted in Home theater
Connecting Sonos Beam to a DLP projector

I dont seem to be able to get sound out of my Beam when I connect it to either my Blu Ray player or directly to my BenQ TK800 m projector.  Is there an ‘idiots guide’ as not particularly technical!  Both are new and I was expecting to be able to ‘plug and play’ but having read various posts I now realise it is more complicated than I thought.  Thanks in anticipation for any help provided. 

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1
3 years ago
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Darren MillerContributor I
asked in Home theater
Inverse of Amp? Use both Beam and dumb speakers for TV audio?

I just bought a house that has existing in-ceiling dumb speakers, and I have a Beam. What I don’t have is $650 for an Amp (I just bought a damn house, I have negative money!). I don’t really need to connect the in-ceiling speakers to my Sonos system; is there a cheaper alternative that allows me to use the beam and the dumb speakers together just for TV audio?

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Airgetlam
3 years ago
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bubby4113Avid Contributor I
asked in Home theater
TV Surround Sound Question - Beam/Sonance in Wall

Hi all - Drawing a blank on this. I have a large Sonos setup and am finishing a kitchen reno with wired sonance speakers. I wired two in ceiling and two in wall. They have separate amps in my comm center so I could separate the zones. I was planning to use the two in wall as surround for my Den TV. That TV will be connected to a Beam. This is obviously separate from my Comm Center.  Can I use the in-wall as surround, even though the TV isn’t plugged into an amp? I will also have a Sub set up with it. The In-Wall are running off a newer generation amp. Should I have run an HDMI cord to my comm center when the floors were open (too late now)?  

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3 years ago
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Charlie122Contributor II
asked in Home theater
Connecting Beam to Chromecast and older TV

I’ve recently moved into a new place which already has an older TV, which has HDMI but no ARC or optical output. The sound on the TV itself and the 3.5mm sound output don’t seem to work, although the picture works fine. In any case I’ve brought my Sonos Beam with me, which I’d like to use to get the sound from my Chromecast. If I get something like an hdmi audio extractor from Amazon to put between the Chromecast and the TV, with an optical cable to the beam (via the included converter), should that let me get the sound through the Beam without too much lag? I’m aware this isn’t a standard supported solution from Sonos and it may not give the very best audio quality but I’m not in a position to upgrade the TV and I just want to get a reasonable viewing experience.Thanks in advance!

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Rowena B.
3 years ago
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JolionContributor I
posted in Home theater
Sonos One SL on top of Port

Hi - I’ve got very limited space in my flat and have had to keep my One SL on top my Port - do you think that the vibrations from the One SL could damage the Port over a long period of time? 

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ratty
3 years ago
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Chad711Contributor II
asked in Home theater
Sonos Arc - sound crackling noise.

My Sonos has done this twice now since recieving this sound bar a week. The diagnosis #1834247281Please advise on how fix this. 

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Paul A
3 years ago
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BigE1212Contributor I
posted in Home theater
Can't find my Sonos speaker despite factory resetting. Help

So my Sonos playbase has been giving me issues.  I’ve tried factory resetting it and still can’t find it.  what would you recommend?

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Airgetlam
3 years ago
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