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Contributor I
Feb 25, 2023 9:02 PM UTC
Answered

sonos arc connected to Samsung TV and PC (windows 11)

I just bought the arc to replace my Denon surround and home theatre PC setup. 
 

I have everything connected.  Pc to hdmi in on the tv with the hdmi (arc) On the tv going to the Sonos Arc. All appears well except I can’t seem to choose Atmos in windows spatial sound.  It just doesn’t exist in the drop-down but the licence says it’s active. What have I missed here. 

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controlav
controlavAnswer
Lead Maestro
Mar 2, 2023 1:42 PM UTC

rtings says your TV cannot pass Atmos: https://www.rtings.com/tv/reviews/samsung/nu7300#page-test-results

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

7 replies

Lead Maestro
Feb 25, 2023 9:26 PM UTC

What model Samsung TV do you have?

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"Receive with simplicity everything that happens to you." - Rashi
LokheedAuthor
Contributor I
Feb 25, 2023 9:28 PM UTC

The UN55NU7400. 

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Lead Maestro
Feb 25, 2023 9:34 PM UTC

Your model TV was released in 2018, so there is a chance it doesn’t support Dolby Atmos pass through. Are you able to get Dolby Digital 5.1 or Dolby Digital Plus 5.1 audio from your PC to the Arc? Have you been able to get Dolby Atmos audio through your TV from any other external media device?

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"Receive with simplicity everything that happens to you." - Rashi
LokheedAuthor
Contributor I
Feb 25, 2023 10:00 PM UTC

I have never had any other atmos speakers so I don’t know 

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Corry P
Sonos Staff
Mar 2, 2023 9:37 AM UTC

Hi @Lokheed 

Welcome to the Sonos Community!

I couldn’t find a manual for your exact TV model - I recommend contacting Samsung to ensure your TV can indeed pass Dolby Atmos to your Arc.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
controlav
controlavAnswer
Lead Maestro
Mar 2, 2023 1:42 PM UTC

rtings says your TV cannot pass Atmos: https://www.rtings.com/tv/reviews/samsung/nu7300#page-test-results

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
LokheedAuthor
Contributor I
Mar 2, 2023 1:46 PM UTC

Thanks for all the help everyone. It looks like I have my answer.   Guess I need a new TV as well. 

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