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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 28,404 Replies
Stanley_4
Stanley_4
solved this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5532 Topics
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Richmond35Contributor I
posted in Home theater
Sonos Beam and 1 Sonos One setup problem

Having trouble adding my new Sonos One to my existing Sonos Beam. When the Beam is on, the app fails to find the One. When the One is on, it can’t find the Beam. Have upgraded my iOS to 14.3 but get stuck at “I don’t see my product” stage. Have done a factory reset on the Beam (the Sonos is brand new). When I have the Beam connected via ethernet, it connects with the app ok (just not when the One is on). With wifi only, the app does not find the Beam. Am pretty tech savvy so this is a bit baffling. House has v decent wifi and Beam and Sonos are in the same location (<5 ft apart). Everything is S2. Any suggestions welcome. 

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R
3 years ago
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ATL WachContributor I
asked in Home theater
Best wallmount for Playbar.

I recently purchased a new TV which I plan to mount. I would like to mount the playbar we have as well and be able to conceal the wires. Any recommendations? Is the mount on the Sonos site worth it? Thanks in advance!

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Paul A
3 years ago
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richgreenway7Contributor I
posted in Home theater
Arc not playing sound when TV turned on

So I set up my Arc on a Panasonic viera TV which has an hdmi arc port on hdmi 2.on set up with TV turned on Sonos could not detect an hdmi arc port until I changed source to hdmi 2 away from TV when it then connected and sound then came from the TV when I switched the source back.since then when I switch the TV on there is no sound until I changed source to hdmi 2 and the arc wallpaper and back to TV source again.music seems to stream fine.

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Ken_Griffiths
3 years ago
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askteasyContributor I
posted in Home theater
Lose sound on arc

We can be watching netflix on the TV and the sound seems to just stop.  If we skip forward or backwards the sound comes back. Diag 2118038459

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Airgetlam
3 years ago
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Rhz1971Avid Contributor I
posted in Home theater
Will Sonos bring DTS support in the future?

Hi guysI spent a lot of money on my Sonos Surround ( Arc + 2 Sub Gen 3 + 2 SL ). I even got a boost to improve wireless communication. I spent 900 euros in the most expensive 4k bluray of Panasonic,  which is amazing..I got a lot of UHD movies with Dolby Atmos and the sound 8s amazing.  However, many other 4K movies are coming in DTS X , and for those my only option is setup the audio output in the bluray to PCM. The problem is that the quality is not so great.Will Sonos be ever compatible in the future with DTS ?

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G
3 years ago
Andor
AndorContributor II
posted in Home theater
Sonos devices disconnecting

Hi, I’m new to the Sonos ecosystem, I have a question to ask: when I’m not using my Sonos setup (at night) the devices disconnect from the network or whatever and there are question marks in the app where it says what kind of devices do I have in my room. Is this normal? It’s some kind of a low power mode feature? 

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106rallye
3 years ago
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MarkursiContributor I
posted in Home theater
Problem LG 47LA7909 with Beam

I have a LG 47LA7909 TV and a Beam with two Play:1 for Stereo Sound.In the App you should be able to set up the TV for the Sonos System by plugging in the HDMI cable to the ARC port in the TV.Sound is already playing after I activated Simplink on my TV but I cannot control the TV with the app, nor the volume with the TV remote, due to this set up error in the App.It says that no HDMI ARC connections can be detected.Reseting the TV hasn't worked eitherAny ideas for a solution?Thanks in advance!Markus

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Ken_Griffiths
3 years ago
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JamesWessexContributor I
posted in Home theater
Unreliable phone connection to Sonos

I have a Google pixel 3a which I use to connect to my two Sonos One SLs. Occasionally it works perfectly, and when I am in the middle of using it (e.g. go to change a song) it is usually fine. However, when I first begin to try using it, it almost always fails to connect. I close the app and reopen it but doesn't help. It always seems to take a few minutes to get going. I get a variety of error messages, most often 1001 or 1002. My partner has a Google Pixel 5 and never has this problem Can anyone help? I saved up for a long time to afford good speakers, and it's very frustrating to have them malfunction all the time. Thanks,James Diagnostic ref: 1932698396

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J
3 years ago
A
Ag2020Contributor I
asked in Home theater
Sonos Arc Trueplay tuning problems

Hi, Recently got a Sonos arc. Wired up ok, but sound is really poor. Worse than my beam. Think it may be faulty. Tried to run the trueplay tuning.  Initial wave of sounds are ok. End up with a green circle on my iPhone,  then tuning just gets stuck on ‘listening to test tones’. I am guesssing some speakers are not firing and so the tuning can’t complete?Any advice appreciated.  ThanksA

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A
3 years ago
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sfcpaContributor II
posted in Home theater
Crackling sound from Beam when loud noises present

Hello all, I have been noticing a crackling (almost like fireworks) any time the movie gets really loud. I have only noticed it so far with watching Harry Potter on SyFy (Roku TV), but will update if I hear it on other platforms. Has anyone else noticed this? I submitted a diagnostic and will contact Sonos, but figured I’d also check if anyone has experienced this. 

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Simon B
3 years ago
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Drewster1981Contributor I
posted in Home theater
having issues with my Arc and my LG

if I start the day playing the radio directly through the songs App, I need to restart my Sonos Arc in order for it to register the tv audio thereafter. I’ve tried numerous set ups to make the transition from tv to radio but nothings working. Any ideas? My LG tv is a 49UB850v-ZD 

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D
3 years ago
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CoastContributor II
asked in Home theater
Can I have my Arc wired and surrounds wireless?

I currently have 2 Sonos SL ONES I HAVE ORDERED A SONOS ARC CAN ANYONE TELL ME PLEASE CAN I HAVE THE ARC WORKING ON A WAN CABLE AND THE SL ONES ON WIFI 

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Ken_Griffiths
3 years ago
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Peter1980Contributor I
posted in Home theater
Pair Sonos Arc with iPad 4

Hi!I would like to pair my Sonos Arc with my iPad 4. I’ve set up everything but it seems the app can’t play the music. The streaming is not working at all! I’ve already tried deleting the app and reinstall it, but the same problem happens. How can I be sure that it’s not a network connectivity issue?

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Airgetlam
3 years ago
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HateSomosContributor I
posted in Home theater
More set up trouble

I’ve got a new router and lost all my Sonos connections. Message says “Your Beam has been added but may not appear in the System tab. If so, unplug the power cord and plug it back in to finish set up from the System tab.”  I’ve done so, and it doesn’t work. I’ve tried to factory reset several times - doesn’t help.  Tried with a friend’s android device instead of my iPhone- no luck. Tried plugging it into my router directly, and that worked, but when I unplugged it and moved it to its proper location - same problem.   Having the same problem with a Play:1  

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N
3 years ago
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Julie CheckowayContributor II
posted in Home theater
Connecting my Yamaha CD Player to my Sonos Arc System with Connect (Gen 2) Troubleshooting

I just got the Connect Gen 2 and hooked it up, did a factory reset, and plugged my CD player in.  Not getting any sound of the CD player or my speakers, even though the connect is integrated into my Sonos Arc System with two SL speakers and a subwoofer.Any ideas?

2
J
3 years ago
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anonymousazTrending Lyricist I
posted in Home theater
Xbox Series X settings

New Sonos Arc owner here. I’ve no idea what the Xbox Series X(or my TV-Vizio P75-C1) audio settings should be. It’s set up/connected to my TV fine(HDMI-arc), but no idea for optimizations. Any advice welcome...

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Airgetlam
3 years ago
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Julie CheckowayContributor II
posted in Home theater
One Sonos One SL Speaker Connects--The other one won't to Arc

I bought my two Sonos One SL Speakers separately.  One speaker connected to the system beautifully, but the other (the new one) simply will not. My system consists of an Arc, a Subwoofer, a connect generation 2 (to connect my CD player) and the two speakers.   I have tried all the fixes I know so far---the last one was to try to set up the new speaker with the ethernet cable. My system recognizes the new Sonos One SL (sometimes!) but then nothing happens, not even when I do restarts, etc.  Can anyone advise what the next steps would be?   (BTW, when I tried to connect the connect, I had a similar problem, but I was eventually able to connect to the system after about a dozen tries). 

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buzz
3 years ago
M
mickeaContributor I
posted in Home theater
Beam and Sub connected but no sound from Sub

Hi, I have a Beam set up and working through ARC on LG TV - set up a new Sub (3) today and while it’s connected (solid white light) and linked to the Beam in the same room - no noise is coming out.Have installed and deleted a few times, reset router a few times - not sure what it could be - any help would be appreciated! Diagnostic code 542593696 - thanks!

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Rowena B.
3 years ago
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GlucaciContributor I
posted in Home theater
Surrounds Beam + 2xOne

I’ve tried multiple times to connect my Beam with the One’s Pair but no success.Beam is connected with a ethernet cable and to TV with HDMI. One’s are in a Stereo Pair on Sonos Wireless.When i try to set up the surround on Beam I get  the message that no products were found.Diagnostic number: 1473272352

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N
3 years ago
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tomhollowayContributor I
asked in Home theater
Hisense and Beam

Hi all. I have a Hisense 43p6 and and a brand new beam. I’ve followed the Sonos prompts and I’ve enabled CEC on the TV and also selected ARC for the audio out, but I get no sound. I’ve tried it with both Dolby and PMC.The tv says it’s receiving the HCMI 4 signal, and the beam is working with my other Sonos devices just fine for music, but I can’t get anything going through the TV.Oh, and I’ve read the other Hisense threads on here already too.Please help! 

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Rowena B.
3 years ago
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jc691907Contributor I
asked in Home theater
Can i connect my surround sound system to a connect?

I have a Playbar, sub and 2 rear surround speakers Used with my TV -  all great and love it. Want to now connect my turntable so it can use the same speakers. I have a Sony deck with a pre-amp and have just bought a connect, assuming that would be what I need. I’m useless with tech and thought the connect would send the signal from the deck to my existing speakers. Have I got that wrong and if not how do I connect the connect to the existing speakers? Many thanks. 

3
J
3 years ago
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Dana WitkonContributor I
asked in Home theater
Arc volume drop down

Almost once a week my Arc volume drops down while playing without anyone touching the bar. To resolve this I have to unplug the arc from power and re-plug back in. What can be done to prevent this?

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Mark P
3 years ago
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mjsmjs123Contributor I
asked in Home theater
Connect surrounds (2x Ones) to both Arc and Amp

Just wondering if anyone knows if it possible to connect my surrounds (2x Sonos Ones) to both my Amp and Arc. I will try and explain - they are in the same location and I only use the Amp and Arc separately so I would like to be able to have the surrounds paired with both. So when I play my Amp I have the surrounds connected and the same when I use the Arc. Hope that makes sense?! Thanks very much.

1
G
3 years ago
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BruceJContributor I
asked in Home theater
Sonos: play1 and oneSL

Hey teamhow do I have Play1 and OneSL PLAYING at the same time please. I realise it will it be stereo. Thank you 

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B
3 years ago
C
c.wanjaContributor I
posted in Home theater
Sonos not reconnecting

Is there a current bug or issue in the firmware / OS that does not allow non-wired devices to reconnect after a network outage without a power cycle? This has never been the case and I am seeing it with both older Play:1s and new One SLs as well as a Five. 

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Stanley_4
3 years ago
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