Home theater

I’m trying to get 5.1 LPCM to work from my Xbox One X through my LG GX to my Arc, after the new FW update that enables LPCM on the Arc. I have the LG GX (should be the same as CX) with that HDMI port set to PCM input, pass-through output, and eARC is enabled. When I first tried this, I was able to select “5.1 Uncompressed” on the Xbox, and the audio worked but cut in and out (about every second). I then turned everything off and back on, but after I did that the Xbox wouldn’t let me select “5.1 Uncompressed”, instead saying that my “AV Receiver” doesn’t support that. What am I missing here?  

Device information：Sonos arc+sub+play5*2Sony 9500G + APPLE TV 4KProblems encountered：1.Sony works with Apple TV，Sony open earc，Sonos sounds smaller，DD + 5.1 shows multichannel pcm5.1 （Diagnostic information coding：1291472426）2.Sony works with Apple TV，Sony off earc，SONOS sound returns to normal size，DD+5.1 shows Dolby digital + 5.1（Diagnostic information coding：938343179）I have been troubled by problems for a long time. I hope I can get help. Thank you

Hi Im trying to work out what’s the best settings to use on my xbox now I have the sonos Arc, I use my xbox primarily for gaming but due to arc not having DTS I now use the xbox also for playing any disc that has DTS, so quite a few blurays. In xbox settings am I best setting to bitstream dolby digital or bitstream atmos. Would the latter work for DTS blurays and games, I gather it would do some transcoding. I believe some games also support atmos like COD modern warfare. Just trying to find a good setting that I don't need to keep changing. I know when I play DTS blurays I have to uncheck “let my receiver decode” otherwise xbox will send the DTS track to Arc and not work.   Does anyone use bitstream atmos on there xbox for both movies and games?   Thanks

Hi all, Can someone please tell me how to disable the mic button on the Sonos Arc so my 2 year old would stop pressing on it?

I have 2 Sonos Arc soundbars. I have an LG C7 and an LG C9. On the Arc attached to the C9 the HDMI CEC controls do not work. I can get audio through the eARC. The Arc attached to the C7 works normally. When I move the C9’s soundbar to the C7 I can't get any audio at all and the CEC controls still don't work. The C7 doesn't have eARC. The C7’s soundbar moved to the C9 works normally.Sounds like a bad soundbar maybe? On the Sonos app it claims that the C9 ARC mode isn't on but I have a Sony soundbar that I replaced with the Sonos and the ARC works. Also works on my PS5 and Nvidia Shield.

Hi, My plan for the upcoming weeks is to buy a new TV. Currently I have two IKEA SYMFONISK lamps and my plan is to stream the sound directly to those speakers. Is it possible to do that without any additional Sonos product? What kind o configuration the TV should have to support such a connection? If it’s not possible, what should I add to the configuration to ensure the streaming?  Thanks,Oskar

Set up is a Sony A8 TV, Arc connected via EARC. In-built Netflix app on the TV has started to drop the sound at random points in any Netflix programme. Not just brief skips but the sound will suddenly just stop while the picture keeps going. I have to briefly turn the TV off and back on again (just with the remote) and the sound returns. No other apps suffering from this.  Any suggestions / anyone else getting this behaviour? Thanks 

Have a playbar and have been looking at a JBL 9.1 but then read about the Arc.Has anyone gone from a Playbar (plus sub + surrounds) to an Arc with and have any opinions on whether it’s worthwhile? My TV doesn’t have eArc but I can get Atmos I believe but in general I am just hoping for better surround and immersion.Thanks. 

Hi all, I am having trouble with multichannel LPCM since the update. I have the LG CX television which is set to pass through sound. Apple TV 4K and Xbox One X. Both devices set to uncompressed 5.1 and the Sonos Arc reports no signal or sometimes does play sound but it cuts in and out every second and is unwatchable. Is this a general problem since the update or something wrong with my system setup?

Shall I add two more speakers at “X” positions? Should I move closer to the sofa the 5s? Shall I replace the 5s with SL? Shall I move the sub closer to the sofa?Or shall I leave it as it is?Thank you 

Hello I am looking for the best way to get the sound from my television, Sky & DVD player etc. coming through my  amplifier, this is not that straight forward as the Tv and amplifier are in different rooms, I did have a Sonos connect plugged in to the red/white Audio connectors on the side of my old plasma television and I connected  through the line in function through the Sonos app, although there was a slight delay this was easy to do & worked well,  however I now cannot do this as I recently changed my television to a LG TV Model 49UF850V which now has no audio sockets which I gather is the case with all new TVs? I was advised the best way round was to get a Tenkak HD10 which I got & connected to the television though hdmi arc, this though does not work very well at all, to enable I have to turn it on & off through the TV sound settings and have it playing either through the Tv or the amp as it wont do both, it also cuts out a lot.I am currently contemplating buying

I have Sony 65” LED TV mounted above the fire place mantle.. There is hardly 3” inch gap between mantle and bottom of the TV.. But the TV can be extended front a bit and that way can make 6 inch space behind.. Wanted to know, if I place the Sonos Arc behind and below the TV on the Fire place mantle, will it perform well. I cannot keep the Sonos Arc in front because it will block TV’s IR reception [less than 3 inch gap and Arc is 3.5 inchs tall].Current situation is to buy and try. 

Hey folks,Weird one here, and I’m not sure if anyone knows a good answer so I figured I’d check in.I’ve got a great setup with a magic BD player that will convert DTS to DD 5.1, so I’ve been having no trouble with most signals.However, I have 2 DVDs in my collection that have 5.1 mixes (an old Saxon album and the new 5.1 mix from the Motorhead Ace of Spades box set). Neither of those will convert. When I look at the credits/info on the DVDs and packaging, there’s no indication of what type of 5.1 signal it is. My assumption is that if it were DTS or DD, they would have to list that. Signal from Sonos shows up as LCM 2.0, so the BD player is not converting them.So my question is: does anybody know what type of 5.1 these might be? And if so, any devices that convert those to DD 5.1?Thanks so much.(Rest of setup is Playbase, Vizio TV)

[ X-posted from /r/sonos forum on Reddit ] I'm a long suffering Sonos Playbar owner who has wasted a lot of time and money trying to get 5.1 surround sound working from my Nvidia Shield TV 2015 edition. From the number of posts on the Sonos and Nvidia user forums I'm clearly not alone.Last week I picked up the new Nvidia Shield TV Pro 2019 and I'm happy to report that the Sonos is now seeing DD 5.1 from all of the sources I mentioned above. This is confirmed both by my ears but also via the Sonos mobile app > System > About My System > Playbar TV > "Audio In: Dolby Digital 5.1"My hardware setup: Nvidia Shield TV Pro 2019 : HDMI Out --> HDMI In : Samsung TV UA65F9000AKXXS : Optical Audio Out --> Optical Audio in : Sonos PlaybarThe new Shield TV Pro 2019 has new audio settings that the old model didn't and it is handling the conversion of pretty much any surround sound format into whatever audio formats the connected device can support, which for the Playbar is just AC3

Hello, everybody I am new to the sonos community and so far impressed with the options and sound quality associated with sonos products. So far I own and brand new sonos beam and sonos move. The beam is connected to my tv via HDMI ARC, and beam is connected to my home wireless internet. The Sonos move is connected to the beam though my home wireless internet. The beam and move are grouped together so i can travel freely around my house with the move speaker and still hear the tv. Everything works as it should as far a sound  and connectivity. Here is my question. I turn off the tv for the night with my amazon firestick. When I turn it back on in the morning the sonos move is no longer set to play tv and acts as though it wants to play music all by itself. All I have to do it select tv for the move and they are back operating together. Do they disconnect if turned off for a while? I imagine they use the same tech and the other speakers used for surround sound and never heard anyone say

Hi, I have been a Sonos enthusiast for years.purchased a beam maybe 2 years ago and is plugged into my Samsung TV vie the Earc HDMI port.All worked well until last night. Noticed a mid / low frequency droning noise behind the TV audio. The noise follows the volume control. Unplugged the HDMI and streamed music and that plays fine.Plug TV back in and the noise starts again. I have been into TV settings and swapped from PCM to bit stream and back and also through the Dolby digital and PCM etc. Nothing stops it.I have tried it in a standard TV HDMI port but I get no sound, even though the TV says it has a receiver connected and playing through it.I have had no TV or Sonos updates recently Tony knowledge, also I am still using S1 controller due to my legacy products.Wondered if anyone has any ideas before I do a complete reset on my TV, or if the TV is actually at fault.Many thanksAndy

My Sonos 1 stereo pair was connected to my Apple TV 4K all along but suddenly from today I’m unable to see the Sonos 1 on the Video and Audio tab in settings. Please help

Hi!It maybe a stupid question but just would like to know if there's any improvement on watching the contents from the streaming services like Netflix, Amazon Prime Video, Apple TV + and the movies purchased or rented from iTunes Movies after this update? Thanks!

Hello, Setting up a Playbar to my LG OLED C8.  I read the configurations and was able to get the magic remote to be recognized and both mute and increase volume worked.  However, even though volume recognizes on screen that I am pushing to lower volume, no changes are made on the Playbar.  Thus, volume can be increased but not decreased. Only on the Playbar itself only volume be done manually lowered.   Let me know if anyone has experienced this and what ideas to fix.  I am using Optical out configuration. However, back to using only the TV speakers until this can be resolved. Mahalos,Ryan

I have changed my tv and before I used to be able to control the surround sound setup by one slide control, now it seems to be in 2. The paired speakers and then the beam and sub. Also it mentions on the help part of the app to setup by selecting home theatre, I cannot find that on the app.

I currently have a 5.1 Surround setup in my basement with Playbase, 2 Play 5 and a sub at the front.  Is it possible to add another sub in the back?  If not, is this something Sonos can add in the setup.  I’m not sure what the limitations are from a technical standpoint.

Just had a Samsung Q90T delivered & started reading about all the discrepancies between the Sonos arc & this Tv, with Dolby atmos not working & sound cutting out intermittently. Do I return it before I open it for an LG OLED GX or not ?

Optical out from TV is going into Playbar. Rear channels and all other zones play audio from TV, but not Playbar. With the amount of money I’ve spent on Sonos, and the amount of issues I have, I’m starting to think I would have been better off with Russound or Nuvo. Any suggestions to remedy the issue? Obviously the Playbar is passing audio to the other speakers, but not playing itself. I’ve had this issue intermittently for over a year. Diagnostic confirmation number: 2014974235

So, I have returned a bunch of Bluesound equipment and switched it all to Sonos.  One room has an Arc, Sub and surround set up and I would like to attache the Arc to a MantelMount MM540.  Had the Bluesound soundbar on their initially (which came with some mounting brackets/wings), and I am wondering if I need something special to place the Arc on there.  Looks like is will just screw right in and not sit to far underneath the television (OLED and pretty thin) so as to not block any of the speakers.  

Hello, my series one x is getting delivered tomorrow, I am currently using a one x hooked up to my playbar, there is audio lag when I hook up my playbar to my tv via optical cable and my one x is hooked up to the tv via hdmi, the lag is eliminated when I hook the playbar up to the xbox directly with the optical cable, but the series one x doesn't have an optical port, has anybody run into any issues like this or have any solutions?