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Andrew Coulter
Contributor I
November 25, 2020

Sonos Beam TV volume issues.

  • November 25, 2020
  • 4 replies
  • 159 views

Connected my Beam to a new TV using Arc connection as suggested by Sonos app. Set up my Sky remote ok and all seemed good . Sound Bar works  as does the remote . But the sound will randomly increase or sometimes decrease of its own accord - normally at a crucial moment in a film . Any suggestions how i can resolve this issue please ?

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4 replies

UKMedia
UKMedia
November 25, 2020

When Alexa hears or thinks it hears the trigger word, the beam volume will decrease, called ducking, so that she can hear the command.  But I don’t know of any scenario where the volume will increase for any reason.   I suggest that you contact support as they have tools that will help diagnose your issue more quickly. 

Remember: Sometimes Red Wine helps :)
Andrew CoulterAuthor
Contributor I
November 25, 2020

Thanks for your input - much appreciated . I never activated ALexa (not a fan)  so I don’t think its that- also when it decreases or increases it stays at that level until you alter so its not the ducking you mention  ? As you say I will contact support . Its a Hi Sense TV and i note that in other forums there is a suggestion there may be a conflict  with this brand ? Cheers anyway

UKMedia
UKMedia
November 25, 2020

Thanks for your input - much appreciated . I never activated ALexa (not a fan)  so I don’t think its that- also when it decreases or increases it stays at that level until you alter so its not the ducking you mention  ? As you say I will contact support . Its a Hi Sense TV and i note that in other forums there is a suggestion there may be a conflict  with this brand ? Cheers anyway

Sounds like the TV may be changing the volume then. You could try turning HDMI-CEC off on the TV which will remove the TV’s ability to control the volume on your Beam.

Remember: Sometimes Red Wine helps :)
Andrew CoulterAuthor
Contributor I
November 25, 2020

Thanks Very much i will give that a try

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