Connected my Beam to a new TV using Arc connection as suggested by Sonos app. Set up my Sky remote ok and all seemed good . Sound Bar works as does the remote . But the sound will randomly increase or sometimes decrease of its own accord - normally at a crucial moment in a film . Any suggestions how i can resolve this issue please ?
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Userlevel 7
+20
When Alexa hears or thinks it hears the trigger word, the beam volume will decrease, called ducking, so that she can hear the command. But I don’t know of any scenario where the volume will increase for any reason. I suggest that you contact support as they have tools that will help diagnose your issue more quickly.
Thanks for your input - much appreciated . I never activated ALexa (not a fan) so I don’t think its that- also when it decreases or increases it stays at that level until you alter so its not the ducking you mention ? As you say I will contact support . Its a Hi Sense TV and i note that in other forums there is a suggestion there may be a conflict with this brand ? Cheers anyway
Userlevel 7
+20
Thanks for your input - much appreciated . I never activated ALexa (not a fan) so I don’t think its that- also when it decreases or increases it stays at that level until you alter so its not the ducking you mention ? As you say I will contact support . Its a Hi Sense TV and i note that in other forums there is a suggestion there may be a conflict with this brand ? Cheers anyway
Sounds like the TV may be changing the volume then. You could try turning HDMI-CEC off on the TV which will remove the TV’s ability to control the volume on your Beam.
Thanks Very much i will give that a try
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