I got a samsung QE65Q67RATXXC that has no earc but normal arc.
But it has dolby digital and plus and support atmos.
So netflix works fine but I dont get atmos from Disney+
I tried it on the tv app, xbox one app and on pc and no atmos.
Was it a bad move to buy the arc ? I thought i were fine since i read on trustedreviews that i was good to go when tv supported atmos.
What can I do to get dolby atmos on disney+??
Plz help 😘
Got the same issue! I get atmos from Netflix, but not D+. I’ve spoken to d+ support and Samsung support whom both blame each other..
argh thats bull …. but it seems like the problem is Disney. since i get atmos from netflix. so hope they will fix it. tho i just saw the atmos sign on netflix pc is dark grey.
+16Hi @wizzler_dk and @Peroherox.
Thanks for reaching out and bringing this up to our attention.
Upon doing research, this seems to be an ongoing issue, you may check this thread from Samsung support:
https://eu.community.samsung.com/t5/tv/dolby-atmos-on-disney-plus/td-p/1851349
I suggest that it’s still best to reach out to Disney+ support and have them verify what is causing this issue.
Sonos speakers like Arc can only play what is handed to it, and if Arc is receiving an Atmos signal, it will be displayed within the Sonos App on both the "Now Playing" screen, and within the settings portion of our app.
Settings > System > About my System > Sonos System Info > Audio In
For reference, you can check this article that outlines the main factors that determine if your Sonos Arc can play Dolby Atmos audio.
If you have any other questions or concerns, don’t hesitate to reach out, we’re always here to help.
+16Hi @wizzler_dk.
Thanks for your response and my apologies for the delayed response time.
Yes, multi-channel LPCM requires an eARC connection.
If you have any other questions or run into any issues, please do not hesitate to reach out, we’re always here to help.
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