I currently have a Sonos Soundbar with sub and Connect Amp powering two built-in speakers for surround sound. I would like to upgrade to the Sonos Arc, but have read in some forums that Connect Amp cannot run surround sound with the Sonos Arc, and I must also upgrade to the newer Sonos Amp. Is that correct or will my older Connect Amp power my surround speakers? Thank you!
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As far as I am aware it can. The same requirements for wired connections apply as with the Playbar..
You will need to be on S2 and so your Connect:Amp will have to be S2 compatible.
I am currently utilizing the S2 app and the surround sound has actually gotten better since updating.
Whatever the cause, it won't have been an app update. Have you tried just rebooting router and Sonos?
Whatever the cause, it won't have been an app update. Have you tried just rebooting router and Sonos?
For the record, I have rebooted my router and my Sonos system, I’ve tried reconfiguring my wired connections, and I’ve spoken to Sonos support. I’m now hoping to find other users who have a similar problem.
Whatever the cause, it won't have been an app update. Have you tried just rebooting router and Sonos?
For the record, I have rebooted my router and my Sonos system, I’ve tried reconfiguring my wired connections, and I’ve spoken to Sonos support. I’m now hoping to find other users who have a similar problem.
My reasons are:
- The app is just a remote control
- When there has been an update people always blame the update, and it hardly ever is the update
- If it were generic, there would already be dozens of posts about it.
I could, of course, be wrong and I wish you luck in finding a resolution.
A failed unit cannot be ruled out in your case, but let’s put that to one side and see if we can find any other explanation. Please would you let us know what you have in your Sonos system, and what is wired to what (including router or switches).
Have you tried removing it as surrounds and tested it as a standalone device?
Here is my setup:
- Beam hardwired to router in the kitchen
- Playbar in living room
- Connect Amp (S2 compliant) in living room. Hardwired by ethernet to Playbar as per Sonos instructions for surround sounds functionality. (Which worked for 2 years.)
- Play 1 in kitchen
- Connect (S2 compliant) connected powered speaker in bedroom
Previously I would turn on and off the Connect Amp surround functionality as I need the CA occasionally separate from the Playbar in order to use my turntable. Over the past year or so the interface for adding surrounds improved a lot. Then in September it all stopped. I now do not even get the option to add CA as surrounds in S2. The dialog box tells me I don’t have a compatible pair of speakers.
Setup certainly sounds fine. Please would you check in About My System that all devices have WM:0 not WM:1? Just a process of elimination.
Can confirm they are all WM:0
That tells us that your system is in SonosNet mode, which is the second precondition for using C:A as surrounds. This results from the connection of the Beam to your router. I wanted to check that was working because if it hadn’t been, we would have had our answer.
But that’s not it, so next thing to check is that cabled connection from Playbar to C:A. Do you have another cable you could try for that? Also try the other ports in the PB and C:A?
I’m having exactly the same problem. Two rear speakers via connect.amp, not working anymore since s2 upgrade. Both the playbase (in my case) and the connect.amp are wired to the router. Connect.amp is working perfectly standalone. In the S1 controller, when adding surround speakers, it would suggest a menu of possible sonos speakers to add (including connect.amp), which worked fine. In S2, when trying to add surround speakers, it immediately gives the error message that no wifi speakers can be found to add as surround… Frustrating...
Perhaps now it is time to call Sonos Support again and see if they can take a look, and ask them directly if this set up is still possible. If they say yes then they should escalate you through support until a solution is found.
This assumes it is not a failed unit, but they should be able to determine that.
I have never known Sonos to shut off a possible setup without warning, and I still think that if they had there would have been a deluge of complaints not a trickle. And we know that others still have this setup operational. I could of course be mistaken.
You might like to draw Support’s attention to these current Sonos articles, which make no distinction between S1 and S2.
You may or may not have seen this further thread
I shall be interested to hear how it goes and I hope a solution will be found.
Thanks John. I’ll keep an eye on that thread. It’s exactly the same issue as mine, and in fact the response from Sonia support is exactly what I was was told (after two fairly long troubleshooting calls).
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