Home theater

Hi Sonos support. Sonos arc + sub. Playing Netflix on Philips 55pus7272/12 Sometimes the sound is crackling and distorting. It changes to some very, very harsh, metallic, robotic sounds. Have to stop the streaming immediately because it's so loud and very, very bad sounding.    

Hello, I’ve purchased a Sonos Beam and of course because I know little about electronics, I’ve realized that my old but dependable Westinghouse LVM-42w2 TV lacks the input/output I need to make it the two work together. The Beam’s optical adapter does not match any of the ports. I’ve read about converters, but I have no idea if any of them would make the two work together or not. If not, this is not a big deal, I just need to upgrade my TV. Any ideas would be appreciated, happy to provide more info if needed. Thank you!

Afternoon All, I have jsut got the xbox serices X and they ahve remoed the optial out port which i used to connect my xbox x to the playbar with. So now my only option is to go back to the optical out from the TV’s conenction box. The problem with that is the audio is then delayayed when i set the xbox to bitstream and DD. This seem to be a well know problem with no obviouse solution. I have a couple of questions would a spliter like https://www.amazon.co.uk/Extractor-Splitter-Optical-Toslink-Converter/dp/B08CK59T9X/ref=sr_1_3?dchild=1&keywords=hdmi+optical+splitter+60hz+xbox&qid=1605015709&sr=8-3 solve my problem and give me the option of puting the optical out from there rather than the TV? Or is i sold the playbar and got the beam and used hdmi arc would that work or would I still get the same audit lag.  (note there is no way to adjust the tv, xbox or sonos to fix audio lag only video lag :-( ) Any help you can provide would be appreciated

Can I combine my existing Play 1 Gen 1 with a One SL to set up surround speakers with a Sonos Beam? Or do they need to be a pair on One SL’s to function with surround sound? 

The Sonos Beam seems to be overriding the ability to use a 4 channel HDMI splitter in my TV inputs. I am trying to use a splitter to connect Apple TV (new generation), PS4, and a Nintendo Switch. The other HDMI port on my TV is used for cable TV and the other port is used for the Beam. The TV is not ‘seeing’ the available port that the 4 channel splitter is plugged into.

Hi all,I am new to sonos, loving it so far. I have the arc matched with the new LG CX. I mounted the arc to the wall using the sonos bracket. I hung the arc upside down because the bottom actually makes a great great platform/shelf for the Apple TV and the Nintendo switch.  my question is, will this impact the sound quality in any meaningful way? Am I missing out on the true atmos sound doing this?  Also, in terms of panning and left/right channels, does the arc auto correct being upside down or is everything reversed? Help is appreciated. Thanks!

I upgraded from the Beam to the Arc but the dialogue vs action on the Arc is abysmal. I tried turning loudness off, turned speech enhancement on, tried night setting, nothing helped. Now I sit with my remote control in my hand adjusting volume scene by scene.Has anyone found a solution to this problem? I don’t own any Apple products so Trueplay is not an option (nor should I need a 3rd party solution).Please help!

I set up my new Beam yesterday.  My set up is SkyQ 2tb box, a Samsung UE43RU7100 4K TV and 2 x Play 1 speakers for Surround Sound.The Beam is connected to the HDMI ARC port on the TVMy Issue is this.  If I watch Netfix or Amazon Prime directly from the inbuilt Apps on the TV the sound is  syncing.  The surround sound is great.  No issues really at allHowever, watching anything from the Sky Box is impossible.  The sound/ sync is miles out.  I’ve tried adjusting the audio delay on the Sky Q box.  Its makes no differnece, whatever the delay I try.  I have also tried adjusting the delay on the TV setting.  Again no improvement.  Nor if I adjust the TV Dialog under Home Thatre in the Sonos App.  Nothing enables me to get anywhere near close to being able to get the syncing right.  It makes watching “TV” via the Sky box impossible. Now this is the case when I have the audio setting in my SKYQ box set as follows:  Digital Output HDMI is set to Dolby DigitalIf I put this setting back to “norma

Hello, I would like to buy 2 Sonos One SL to connect them either to my TV or to my Xbox One (for movies / video games), is this possible? Because everyone only talks about Beam or Playbar on internet, but I heard the sound of the One SL and I fell in love haha and naturally I can’t buy 2 Sonos One SL + a Beam or a Playbar... I hope you can reply to me, Thank you all very much and good day !

If the extra licensing costs are the biggest roadblock for adding support for DTS, I’d like the option of the user just paying for the additional license fee costs to enable DTS support.  Being able to use the Arc sound system with already owned movies or TV shows that have DTS audio tracks would be ideal.

I am watching Yellowstone.  I have Arc and Subwoofer Gen3.  I have audio enhancement on.  I have True Tuned. I have a new Sony x950h tv with Earc.  Dialogue is terrible.  Can’t hear it.  Turned up to 54.  Then all the other sound effects are really too loud then.  52319246 that is the number from where I sent in a diagnostic.How do you get the dialogue better   Add a speaker if so which Sonos?please help!!    

Recently got a Sonos Arc Surround system and a Roku Ultra to support Atmos. I noticed two options on the Roku Ultra for audio - Autodetect or Auto Pass-through. I noticed with autodetect it is showing in the Sonos app that it is receiving Atmos signal for every show on netflix and prime, even when I’m almost positive the show should not have Atmos. When I switch to auto passthrough it seems to only show Atmos signal in the Sonos app for the shows that have Atmos.I was trying to determine if there is actually a difference in the sound quality for the shows/movies that don’t have Atmos, yet are displaying Atmos signal in the app when I have the settings on roku to autodetect. I feel like the quality may be better but it may be in my mind. Is there anything that the sonos arc could be doing to upgrade the signal or actually produce a higher quality of sound when I have the roku ultra settings set to “autodetect” instead of “auto passthrough”?Thanks for the help!Josh

Let me start off by saying after reading all the reviews on sonos arc and bose 700, I opted for the Sonos. I don't understand how people can say the Arc is outstanding. Its not much different from a $300 sound bar. Please note my technical skills are above average. It took 3 attempts to follow simple instruction to get the Arc setup. Each time it had me unplug the power and try again. OMG. This is what you get for 8 bills. What a shame. Then the autoplay does not resort back to tv audio after playing music. People say , simply click the musical note and tap TV. Sure that works, but who carries there phone around the house with them when your over 50. Why even claim to have an autoplay function when it doesn't work. Today I had a Bose 700 sub delivered and the sound bar won't arrive for 5 more days. Lets see how Dolby Atmos, top firing speakers and an ugly to look at sound bar can compare to the Bose 700. I will; keep you posted.Please Note the top firing speakers do absolutely nothing

I have a samsung QN49Q70RA tv connected to Sonos beam for volume via HDMI4 (ARC) connection and the volume does not work.  I’ve tried many of the suggestions of others and it still does not work. Can you please let me know a set of steps to allow us to hear the volume with the beam set up

Hi allNot an expert on any of this so please go easy.I bought a new LG CX, which is outputting to my beam via hdmi. I also have a pair of Play 1s as rears, and sub. Everything works great from the internal TV apps and via Sky Q This issue I have is with my PC, which is connected to the TV via hdmi. I'm trying to get it to output Dolby 5.1 but because it knows it's connected to a TV it won't. I don't think there's a way around for this without messing about with new sound card/optical cables or connecting straight to the beam from the PC - unless anyone knows different?However, the PC can output atmos (I've installed the codec) and as the CX can down-convert that to Dolby digital for the beam (as I understand it) I figured I could do that. When I try, the Sonos app reports that it's receiving a Dolby 5.1 signal, but I still get nothing from the rear speakers. What am I missing?Any help appreciated. Spent a fortune on the PC and it's annoying only to get stereo out of it.. CheersJoe

Sony 65A9G Android (all streaming via SONY Android)Sonos ARC, SUB Gen3 and BoostFIOS QuantaumSound never drops while watching TV via FIOS. Sound drops randomly when using any streaming service, Prime and Britbox are the worst. Restoring sound is different for each service. Prime is the most cumbersome, requiring me to select SETTINGS,AUDIO SYSTEM SPEAKERS TV SPEAKERS, which forces an HDMI error and causes restart of the program. Netflix is more forgiving and usually continues after the TV Speaker selection. This is my first time with Sonos products, at times I wish my Pioneer receiver and Polk sound bar were still installed. I have read many comments on this issue with no FIX offered.

So just a simple question.  does trueplay tuning EQ the Left/Centre/Right channels in an Arc independently of each other or as a whole? im not asking about volume balance that is done before the tuning, I’m specifically curious about eq. for example if your left side of your arc is close to a wall and your right side isn’t, will it eq less bass from the left channel to make up from the boundary reflections from the wall? Or will it just eq all 3 channels the same?  

So I’ve just gotten 2 One SL’s to use as surrounds and have tried all night tonight to get them tuned correctly.    No matter what I do they are always unbalanced with the right one being to loud. I even factory reset them and swapped them to make sure one wasn’t faulty.    Anyone got any ideas? One thing I’m thinking is factory resetting the surrounds and then trueplaying just the beam and then adding the surrounds and leaving them untuned and manually balancing them. 

I’m thinking about purchasing the Sonos Surround Set, which includes the Arc, Sub and two One SLs. Is it possible to use the Arc as a center channel and connect two other traditional tower speakers as my front R and L speakers? Would I also need to purchase a Sonos Amp?

HiI want to use my own sub and rear speakers in my home theater.  RIght now i have an arc mounted for the front three channels.  But i see with the amp i can only power the sub OR the rear speakers in a surround sound config, not both.  That is absurd.  Anyone have a workaround that doesn’t cost $700 more?? thanks!

Submitted diagnostic #578895988. Connected via the HDMI/Arc directly to Sonos Beam.  Every random 3-7 minutes tv cuts out for about 5 seconds and comes back on.  Sound never cuts out.

I am trying to connect Beam to a Sony Bravia Tv using an audio converter.  I have coaxial out of tv into converter. and optical into converter from beam using Sonos supplied adapter.   I am trying unsuccessfully to connect to to beam. message on sonos app says « no signal detected  make sure to digital optical adapter and HDMI cable are securely plugged into.... »it will not connect to tv can someone explain to me what I am doing wrong or missing .

Soundbar started buzzing last night on every channel, app - everything.My mac is fine when on youtube tv - meaning it’s not my wifi.

Situation:  My playbase is not playing any audio from the TV. My TV is a Vizio P Series.   Playbase will play audio direct from Spotify, for instance, when I select this media source in the app.  It is apparently not detecting anything over the optical audio cable. I have  Roke Premeire connected to Vizio TV via HDMI, and optical audio from TV to Playbase. I have power cycled everything in the chain, no affect.  Sonos app stays on the Spotify test track and doesn’t auto-detect optical audio. Roku is set for Dolby Digital.  Vizio TV is also set for Dolby Digital for the Digital Output and Analog Output is Fixed.  TV speakers are “off”.   I have unplugged the optical cable from the playbase and verified a red light, then re-seated it.   Nothing is working. There seems to be no customer service anymore at Sonos (I have another question I emailed weeks ago and no response) so I’m grasping at straws, here.   The app doesn’t seem to have a way to verify Optical Audio coming in (I had thought

I installed a Playbar this week. It is connected to a Vizio TV and an Xfinity setup box - fairly basic setup. I have paired the Xfinity remote to control the TV and Sonos playbar volume. When I hit the “off” button on the remote, it powers down all devices. However, my Playbar turns back in the middle of the night - usually 4am. I have tried all creative options to troubleshoot, but cannot figure out the root cause.  Any assistance would be greatly appreciated.