I purchased a new 2020 Samsung 80T 65 inch tv and attached my Sonus Arc soundbar via an HDMI cable to the e-Arc HDMI connection on the TV. No matter what setting I have tried and even after updating the firmware on the Samsung TV and the Sonus Arc soundbar, I still have the sound either cutting out every 10 sec to the TV switching between TV sound and the Sonus Arc Soundbar.
Does anyone at Sonus know if this is a Samsung issue or a Sonus Arc issue? I have seen other posts stating that Sonus is working with Samsung on the issue. Does anyone have an update? New firmware coming? Any date?
Best answer by wjalford
For anyone with the same issue. I had to power everything off then turn the TV on and then the Sonus. That worked for about a week, then it started happening again. It kept switching between the eArc HDMI and the TV. I searched on Samsung’s site and found they just released a new firmware. I upgraded the firmware and it has now worked for over 2 weeks now. The only issue that I now have is when I switch to a channel it will not have any sound. I then have to switch to another channel then come back and the sound works for the original channel. Not perfect but we are improving.