Skip to main content
wjalford
Contributor I
September 7, 2020
Answered

Sonos Arc issues with 2020 Samsung 80T 65 inch TV

I purchased a new 2020 Samsung 80T 65 inch tv and attached my Sonus Arc soundbar via an HDMI cable to the e-Arc HDMI connection on the TV.  No matter what setting I have tried and even after updating the firmware on the Samsung TV and the Sonus Arc soundbar, I still have the sound either cutting out every 10 sec to the TV switching between TV sound and the Sonus Arc Soundbar.

Does anyone at Sonus know if this is a Samsung issue or a Sonus Arc issue?  I have seen other posts stating that Sonus is working with Samsung on the issue.  Does anyone have an update?  New firmware coming?  Any date?

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    wjalfordAnswer
    Contributor I
    October 19, 2020

    For anyone with the same issue.  I had to power everything off then turn the TV on and then the Sonus.  That worked for about a week, then it started happening again.  It kept switching between the eArc HDMI and the TV.  I searched on Samsung’s site and found they just released a new firmware.  I upgraded the firmware and it has now worked for over 2 weeks now.  The only issue that I now have is when I switch to a channel it will not have any sound.  I then have to switch to another channel then come back and the sound works for the original channel.  Not perfect but we are improving.

     

    View in thread

    14 replies

    Show previous replies
    wjalfordAuthorAnswer
    Contributor I
    October 19, 2020

    For anyone with the same issue.  I had to power everything off then turn the TV on and then the Sonus.  That worked for about a week, then it started happening again.  It kept switching between the eArc HDMI and the TV.  I searched on Samsung’s site and found they just released a new firmware.  I upgraded the firmware and it has now worked for over 2 weeks now.  The only issue that I now have is when I switch to a channel it will not have any sound.  I then have to switch to another channel then come back and the sound works for the original channel.  Not perfect but we are improving.

     

    bnuckolls
    Lyricist I
    December 7, 2020

    I just purchased a new Samsung Q90T and Sonos Arc with Sub. I have been having problems with eARC not working.  I have spoken to Samsung who told me they can’t help troubleshoot Sonos and their own soundbar, Samsung, works just fine. I have also called Sonos and have had 3 different techs over many hours on the phone try and fix the problem without success. The last tech told me to connect to optical via adapter, which I believe limits performance.  Does anyone know if there is a fix coming from Sonos.  If not I will be forced to return the Arc or switch the tv to a different brand. Any help or advice would be appreciated.  

    wjalfordAuthor
    Contributor I
    December 8, 2020

    I had issues, then upgraded the firmware.  I was able to get everything to work for a while until I moved and had more issues.  I then turned of eARC and had it working with HDMI without eARC.  No issues for over 2 weeks.  Keeping my fingers crossed.

     

    romfany
    Contributor I
    January 28, 2021

    same issue twice my samsung 65q95t …. Sonos Arc is plugged with sonos cable to hdmi arc port but sound cutoff every time !

    Terms & ConditionsAccessibility statement