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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

29290 Topics
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bobcavnarContributor I
posted in Speakers
Older Sonos won’t connect to new AT&T fiber internet

Hi, I just replaced my old Xfinity internet with AT&T fiber.  I’m using the same WiFi, a LinkSys Velop mesh system.  All me devices connected fine, but my Sonos Connects steadfastly refuse to connect.  I’ve rebooted, unplugged and replugged, cycled the modem and router, nothing.  My Play 1s connect fine.  Ideas? 

654
Pools-3015
2 months ago
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Jazz FanContributor I
asked in Controllers and Music services
Desktop App for PC

How do I download the Sonos Desktop App?  Where can I find it?

3872
J
2 months ago
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LibpattsContributor I
asked in Advanced setups
Starlink

Just purchased Starlink Gen 3 and my Sonos (Player 1) will not connect (cannot be detected).  I am not tech savvy and I am looking for help with an explanation in non tech language if possible.  I have used TP-link router prior to Starlink for my other internet service.  Can my Sonos system be “found” using Starlink network somehow?  Thank you for any help, step by step is best.

2723
Airgetlam
2 months ago
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BoChrKochContributor I
asked in Controllers and Music services
Grey start screen

When opening Sonos App, it stays grey (15 mins), unable to navigate to playlists.

181
Airgetlam
2 months ago
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VitalyContributor I
posted in Speakers
Older Sonos Products

I own a number of Play 5 Gen 1, Play 3, Play 1, Sub and Playbar. These are perfectly working qood products, that I have full intention to continue using with Sonos S1. I would like to share with the community how I manage to factory reset each unit and reconfigure them back, since the standard procedure didn’t work and Sonos S1 app couldn’t find them on the network. Looking through various resources on the Internet the general conclusion was that each and every unit I have are faulty and only good for recycling, which couldn’t be true. And I have prooved if.  To factory reset the unit make sure the unit is the only Sonos device on the network, connect it with Cat5 cable directly to the router. Make sure all other Sonos devices are be powered down.    Do the factory reset sequence (keep mute and volume up buttons pressed on powering up and keep them pressed for 60 sec). It has succeeded for each unit for me. Had the blinking green at the end.    If this is the first unit, do the initial

974
jgatie
2 months ago
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RenegadeAndyContributor III
asked in Controllers and Music services
UPNP and DLNA where is this setting now!?

Hi all.I am running a Jellyfin server with DLNA plugins installed and running for my home audio content. I the Jellyfin server correctly identifies all 7 of my Sonos products, yet my Sonos S2 app doesn’t ‘see’ anything from Jellyfin at all.It is my understanding that there used to be some UPNP and DLNA on and off switch somewhere within the app - that I cannot find on my latest android Sonos app.Can somebody please tell me where this is?!

4086
R
2 months ago
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edublancoContributor I
asked in Speakers
era 100 started sounding awful, do not know what to do, help

Hi everyone, so today I noticed that my whole setup was stuck at 15 in volume. What I mean is that every time I turned the volume up or down, it would change on its own and go back to 15. After resetting, unpairing, etc., I found out that one of my Era 100s was causing the issue. It’s also started to sound very bad, like only the treble is working. Has anyone had a similar experience? What did you do, and do you have any suggestions on how to fix this?

822
buzz
2 months ago
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Mav_174Contributor I
asked in Home theater
My Sonos Beam Gen 2 not showing in my router address table

Hi,I have a question I have a Sonos Arc in the living room and a Sonos Beam in another room; now the first one is showed in my router with ip address but the second (Beam) is not showed.The soundbar it seems to work but, even rebooting the router, it is not showing in the router address table.Can you please advise why this happens?Thank you

351
UKMedia
2 months ago
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enazarioContributor I
posted in Speakers
Era 100 Randomly playing music

I have 8 Sonos Era 100s throughout my home which randomly start playing music at times. What can I look at to determine the cause? 

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N
2 months ago
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ryder1145Contributor I
asked in Controllers and Music services
Firewall Error on Sonos app

Launched Sonos, and got the second error message. Checked my Firewall settings and got the first picture results. Any suggestions?   

1062
T
2 months ago
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BillBrennanGRContributor I
asked in Controllers and Music services
operating sonos from more than one mobile device

My wife and I both have Apple phones. We can’t seem to both be logged into the Sonos app to control the system— I was logged in, but she wasn’t, and when she logged in and connected to the system, then I couldn’t get in anymore. We’re both logged in through the same email and password. Is this a common problem? Is there a solution?

804
Jamie A
2 months ago
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MihaiTContributor I
asked in Home theater
Audio stops working intermittently when streaming on Beam Gen.2 and nVidia TV Shield Pro

I have a Sonos Beam Gen.2 hooked to an LG TV and I use an nVidia TV Shield Pro for streaming. Everything works perfectly when I’m watching regular TV or playing on the Playstation 5. I can see in the Sonos mobile app various TV channels operating in Dolby Digital 2.0 or Dolby Digital 5.1. On the PS5 the sound is DTS Surround 5.1. Both TV and Playstation sound work flawlessly. The problem starts when I watch Netflix, Prime Video or Plex from the nVidia TV Shield. Occasionally, about once or twice per hour, the sound just stops working out of the blue while the video keeps running. The temporary fix I found is to cycle the sound output of the TV back to internal TV speakers, then after 1 sec of sound on speakers, the TV switches automatically back to Audio Out (Optical/HDMI ARC) and, magically, the Beam sound works again. Until it happens again 20 min later. I also detect sometimes a bit of skipping or small cracking or popping, but it’s very mild. Usually these smaller things happen mor

16306
G
2 months ago
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Diogo AlmeidaContributor I
posted in Home theater
Home theater with amp

If i have a splitter earc and arc i can have a home cinema from sonos with tower speakers.Dual subs and eras 300 and arc ultra, but with the sonos amp i can have towers programed in front home cinema? or i need to create a home thetaer in the app with era 300 as back speakers surround and amp with towers fronts? 

658
buzz
2 months ago
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humuhumuContributor I
asked in Portable speakers
Sonos Roam - Can't connect

I have been using ROAM. I haven't used it for a while, but when I tried to connect to bluetooth I couldn't.I have reset the roam to factory settings and initialized the apps, but I can't connect to Wi-Fi before I set it up. How can I get it to work?

941
Gabriel Z
2 months ago
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Dr PaccardContributor I
posted in Controllers and Music services
How does a company turn a great product into total rubbish?

The current App is just terrible.  Clearly put together by a bunch of incompetents, managed and led by people who are simply not up to the job.  The top person needs to be sacked, and then a clear out of most other employees.In the meantime, customers need to be heavily compensated.  $2000 per customer to start off with.Sonos investors: this company is once again sinking. I don't think it is going to bounce up again. I'd get in the liferafts whilst you can.

1136
G
2 months ago
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arnaudoliContributor I
asked in Speakers
Cant change alarm's playlist

When I try to select a Spotify playlist, my alarm is not updated. The selected music stays the same.

652
A
2 months ago
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Bboy TopperContributor I
asked in Advanced setups
starting with the red light

A red light AT the bottom of the roam 2 when i start UP , and i have to press many Times the power button to start UP .  

1831
Jamie A
2 months ago
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Guy2222Contributor I
asked in Speakers
arc ultra, cant use 2nd sub😮😱

I just received arc ultra, to swap over from my arc setup with gen 2 sub and gen 3 sub. I have been on phone to Sonos for 1½ hours. They have said gen2 sub and gen3 sub won’t work as my old setup. I need to replace my sub gen 2.ti gen 3 or gen 4. 

129013
G
2 months ago
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DarianoContributor I
asked in Speakers
Sonos play:3 speakers play in 2024/25

Description to use old Sonos speakers with S2 controller

1312
D
2 months ago
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EsinXContributor I
asked in Home theater
No sound on speakers- only sound from playbar

I had my system for several years.  Has been working fine.  I had to replace my router and had to reset all speakers except Move and player 5.  These works fine not in the surround sound system of Sonos.  After resetting and installing play bar, sub and two rear speakers, 2 player 3s, now only sound comes from the playbar but none of the other speakers: 2 player 3 and sub. They are connected to a tv which was not changed.any ideas I can try?

1068
E
2 months ago
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Rick8310Contributor II
asked in Controllers and Music services
what’s with app?

My app hasn’t been working the last few days.can’t start music. Once playing can’t stop itnothing is working this morning only me?

352
R
2 months ago
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nchh13Contributor I
asked in Home theater
Change volume for all grouped speakers using AppleTV remote

I have a Beam gen 2 and 2 One speakers. I used to configure them as a surround system, Beam connected to my TV via HDMI ARC.Then I found the two Ones are mostly idle as I don't play enough surround-sound content. So I recently removed the surround setup, and grouped the speakers, hoping to listen to the same sounds from different speakers, immersive in a different way. I found a way in the Sonos app to configure the TV output to all speakers there, which is great.The problem is when I change the volume on my AppleTV remote control, only the volume of the Beam got changed, Ones' volume stay the same unless I use the touch buttons on the speakers or use the app. Is there any way to sync the volume control across all speakers?

391
Jamie A
2 months ago
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LsnmjbContributor I
posted in Home theater
sonos beam 2 can’t connectivity issues fire tv

Setup new insignia fire tv and Sonos beam 2 is not finding tv. HDMI’s cable is connected to hdmi1 (ARC). Mot finding. I can use the speaker to stream music from phone. any suggestions?

201
Corry P
2 months ago
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Andy88888888Contributor I
asked in Controllers and Music services
when does room drop off the “your system/manage list” of rooms?

how long does it take for an empty (no speaker listed) room to drop off the “your system/manage list” of rooms? thanks  

211
Corry P
2 months ago
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GiannigianiContributor I
asked in Home theater
Connecting playbar and two play:1 and a Sub?

I have a Playbar and a Play:1.If I add another play:1 and a Sub will it work fine as a hifi syatem? Please suggest what combination of the old sonos can I do to have a better hifi music system starting from my set up. Also, is it possible to purchase the old speakers? I have seen them around on the web. Thanks! 

432
N
2 months ago
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