Skip to main content

Nine months ago, I posted a question about the missing custom URL feature, which disappeared after the catastrophic update in June 2024. I received a few unsatisfying responses, and nothing has improved since then.

I originally bought my system because I could listen to a blues radio service that was, in my opinion, exceptionally well curated.

Then June 2024 came, and since that update, I’ve had to rely on TuneIn+ and use rather cumbersome workarounds just to access my custom URLs. Unfortunately, those URLs now disconnect frequently—often several times an hour—and the service is reported as unavailable although it works perfectly.

And for the “experts”: this is not a problem with my network, internet connection, or any firewall issue. I can listen to the same radio station on my smartphone or tablet for days without a single interruption connected to the same network (no 4G or 5G connection).

So, it seems clear that the issue lies somewhere in the combination of Sonos and TuneIn+. I would really appreciate any suggestion that actually solves the problem. I’d be even happier if Sonos would simply restore the custom URL feature in the app.

Hello ​@PhilippeM, welcome back!

I am sorry to hear you are experiencing audio interruption issues while listening to TuneIn+ within your Sonos.

Does this happen when you use a different music source or is it specific to only TuneIn+?

As a troubleshooting step I would suggest a refresh to the network connections by rebooting all networking devices. Start with your router → Sonos → controller (smartphone/tablet).

You can always Submit Diagnostics within 10 minutes of any audio interruption occurring on your Sonos and then contact our Support Team for live troubleshooting.

I’ve also marked this thread as a feature request, similar to your last one, and forwarded it to the appropriate teams for consideration.

I hope this helps.

Thank you for your response and suggestions. I’ve been in the networking business for over 30 years, and yes — I’ve rebooted the entire system multiple times without any improvement on this issue.

Sometimes, it works almost perfectly for an entire day without any disturbance, and then suddenly the service degrades to the point where it becomes unusable.

I’ll send you the diagnostics the next time the problem occurs. Is there any way to get more details about how the entire IP session is established? I’d be happy to capture some frames for analysis to help identify where the stream might be getting interrupted.

 

Hey ​@PhilippeM, thanks for the quick reply.

I’ll send you the diagnostics the next time the problem occurs. Is there any way to get more details about how the entire IP session is established? I’d be happy to capture some frames for analysis to help identify where the stream might be getting interrupted.

Please do not post your diagnostic number here as it is considered private information. Our Support Team has more tools available to them to investigate and attempt to resolve your issue.

In regard to how the IP session is established, there are tools (3rd party software/platforms) that can help you get more details, but as I suggested above and on my previous reply, forwarding these details to our Support is the best way to do this.

There is some information on our Support Article Music service audio stops or skips, when it comes to early troubleshooting steps and checks. That might help you as well.

Is TuneIn+ using the same URL/IP address as your custom access?

My apps (see profile) allow you to add a custom url and easily play it back.

TuneIn is not actually involved in this process at all, despite what the UX would lead you to believe.

Phonos Ultimate

 

Terms & ConditionsCookie settingsAccessibility statement