Skip to main content

I cannot pair my speakers, just bought the Era 100, and returning because didn't like the size for my kitchen. Will possibly order the Play 2. Only thing is a neighbor gave me his old Sonos One’s same thing happened there. When i group them the sound goes off on both speakers. Worked with tech support, they tried a bunch of things none of which worked. i gave up. rebooted my home router 5x, on same network, unplugged my arc and plugged back in, so whats to do here? shouldn't be this difficult. tech support suggested i turn off DHCP on my router? lol, or put my router into bridge mode? im not pairing my router with another router?

Hard to read your post, but I’m guessing a version issue on your speakers. Make sure you check in the controller for updates, and apply them. 

I’m not experiencing any issues in grouping any speakers with my Arc, as long as they’re running the current version of S2. 

For the record, there is no Play 2 speaker, so I’m not sure what that is a reference to. 

The order in which you group is also important. If you have music playing on Room A, nothing playing on Room B, and music you don’t want in Room 3, you must add other rooms to Room A for that to play to all. If you were to add Room A and C to Room B in the same example, the three grouped rooms would all go silent (because Room B was playing nothing). 

meant the Roam 2 possibly might purchase. only have the two speakers now Era 100 and the Arc. once i group them they go silent, cant get sound. went through updates as well with tech support so every is up to date software wise. removed any stale wi-fi connection and only show the one primary. 

Again, it is extremely hard to parse your post. Not much information to go on, but I’m wondering, since the software has been updated, that you’ve set up two separate ‘systems’ for the speakers, rather than using the ‘add a device’ function in the controller for the second speaker. However, if both speaker rooms show up when you look in your controller, then I’m incorrect in my guess. 

What do you mean when you say ‘with tech support’? Did you call in, or did you work with the chat bot? Can you give us more detail, or do we need to keep guessing?

I worked with heir tech support over the phone. And yes they both show up, then I add them in as a group together to play my television sound. as soon as i add them together the sound mutes and i cannot adjust

I worked with heir tech support over the phone. And yes they both show up, then I add them in as a group together to play my television sound. as soon as i add them together the sound mutes and i cannot adjust


Cannot adjust volume, or cannot change anything? 
Can you play music from a streaming source such as Spotify? 

Which speaker are you adding to which? 
 

Once the group is created, can you choose TV as your source? Can you choose a stream station - maybe one of the Sonos streams? 

Terms & ConditionsCookie settingsAccessibility statement