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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27811 Topics
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nmeeseContributor I
asked in Controllers and Music services
My iPhone app is not responding

HiMy SONOS app is on the home screen but when I hit the app it doesn’t respond.  Just a quick flash and back to home screen.Sonos app works fine on my MacBook and my wife's iphone app is fine too.Any advice would be appreciated? Thanks 

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2 months ago
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ecamozContributor I
posted in Controllers and Music services
Feature Request: Play and add to queue option for entire folders within music library

Dear Sonos App Dev Team,please add the feature to the Sonos app to play and add to queue all songs contained within a folder of the music library. This feature gives massive flexibility and was already included in the app version before the changes of May 2024.Please fix it, 4 months have passed since you killed this feature without reason.Best,Elias  

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Corry P
2 months ago
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leemicjmlContributor I
asked in Controllers and Music services
Sonos Radio HD

The Lofi Focus station on Sonos Radio HD stopped playing last week. I click on it to play and nothing. I tried using Sonos Voice too and the same result. All the other stations work. I reauthorized Sonos Radio HD and nothing changed. 

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Corry P
2 months ago
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VitamanContributor I
asked in Home theater
plus 82 inch tv setup

Our current tv is a 82 inch Sony OLED  and within a few years it  will grow to approx 100 inch and not necessarily a Sony.Our current sonos  eArc sound bar plus a sub, which obviously does not give much left/right separation relative to the screen width. It will be even  more inadequate when ever the 100inch arrives, maybe in two 2 years time. We are prepared to spend a few $k to upgrade the existing TV to add 2x rear speakers and 2x  additional front side speakers, is this technically feasible? Could this arrangement work with larger TV. The goal is to improve immersive  quality now (with rear speakers and improved stereo front separation)  and  so have the audio setup established for when the larger TV arrives. We are also prepared to scrap  Sonos (ekk)  and start from scratch when the larger TV arrives, but are hoping there is a reasonable Sonos solution that will bridge both TVs. You could consider this is a home theatre setup as the room is dedicated to chilling and  the tv, it is

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V
2 months ago
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nospamContributor II
asked in Components and Architectural
ZP120 and Sonos 5 Gen 1

Ok noob question alert. Is ZP120 like ZP90 plus amp? Reason for asking is in the used marketplace a ZP120 is not much more than a ZP90. For now I do not need to connect to external passive speakers because I have 2 Sonos 5 Gen 1s. So can I use a ZP120 to wirelessly connect both my Sonos 5 Gen 1s and play music with S1 on my iPad? 

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press250
2 months ago
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Steven KimmetContributor I
asked in Speakers
Play 3 (x2) failing update (error 1013)

Hi, I own several Sonos products. Playbar + Sub, 3 x Play3 and 1 x Play1. Issues have occurred after I have changed router (attempting to migrate from old network to new)Some devices have moved over onto new wireless network without any issues, Playbar + Sub, 1 x Play3 and 1 x Play1 are working fine.2 x Play3 are not working correctly, They are both seen under the “Rooms” list with the correct names, but both say “needs update” and have a “spanner” icon next to them.If I click on the device (on iPhone App / Sonos S1) it tried to go through the update process on both devices but both fail giving error code 1013. I have tried all the suggested steps but I now appear to be stuck in the doom loop.Anyone experienced this or got a possible resolution?Many thanks :)

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Stanley_4
2 months ago
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PhilJWContributor III
asked in Speakers
Play 3 power failure -maybe?

I gather Play 3s have power issues sometimes and I may have joined the club if anyone can help. My Play 3 stopped playing and the led went out. No noise, nothing, it just stopped. When I switched it off and on again I got the led to go white but then it went out and nothing else. Ive tried holding down the mute button when switching on and the same thing happens - a brief white light (not flashing) and then nothing. Can anyone explain what the issue is or whether the speaker is dead? I find it strange that I get a light for about 3 seconds though if the power has failed completely.

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Stanley_4
2 months ago
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charlieJoeContributor II
asked in Controllers and Music services
music library dissappeared!

I’ve just discovered that my entire music library has disappeared from the Sonos apps downloaded on all my devices! I see that other users have the same problem and that it was meant to be fixed by august if not earlier and it’s now September! When is this going to get sorted? 

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MoPac
2 months ago
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DStofelContributor I
asked in Speakers
New to Sonos: Bought a Beam Gen2 in July 2024 and can't get TruePlay to work

I’m hoping to get some help as I’ve exhausted my efforts in trying to resolve this.  I bought a new Sonos Beam Gen2 in July 2024.  I got it installed and setup but I cannot run TruePlay without getting an error.  When i run trueplay tuning  it gets to the part where it plays the tones and then says something went wrong. We were unable to custom tune etc.I have tried to run it on my iPhone 15 which is on the same 2.4 wifi network as the Beam.I have also factory reset the entire system.I’ve deleted the app and redownloaded it And checked system update in the app and on the Beam and both are current.Note:  I’ve got Verizon 5G Home Internet if that matters.I know there have been a lot of issues with the new Sonos app.  Perhaps that’s the culprit?  I really don’t know.  I’ve tried everything I can think of but am totally stuck at this point.  Hoping someone can help me get this working. 

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D
2 months ago
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grsoccerContributor I
asked in Speakers
sonos on hardwire

does anyone know what the hardwire connection is called on the sonos 1? i have a first gen if that makes any difference. Thanks in advance for your help.

1139
Airgetlam
2 months ago
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MaybenContributor I
asked in Controllers and Music services
music library

How can I access music library 

271
Airgetlam
2 months ago
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godfreeContributor II
asked in Controllers and Music services
CR200 no longer connected and won't reconnect

My CR200 remote has suddenly stopped working.  All the speakers work and can be controlled from my Android phone.  But the CR200 does not connect and nothing happens when I push the two buttons on the nearest speaker or nay speaker.  I’ve tried a factory rest and removing the battery.  Is this the death throw of the CR200?

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2 months ago
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NevenEnthusiast I
asked in Controllers and Music services
Sonos and podcasts?

Hi all!How do I listen to podcasts on my Sonos system? What do I need?Thank youNeven

1929
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2 months ago
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KiPeTrending Lyricist II
asked in Controllers and Music services
Turning off "Additional Usage Data" not possible in recent apps?

In the Sonos app there is a settingAccount → Data & Privacy → Additional Data UsageOn that settings page there is a switch labeled “Usage Data Sharing”I want to opt out and disable (o--) this, but I cannot.It always automatically switches back to “enabled”  (--o).Being more verbose: I switch if off, leave the settings page (as there is no save or apply), go to the same settings again and what i switched off before is now back enabled.Very funny Sonos! Anyone else see this? P.S.: It is not possible to control this setting on the web either (btw: WHY Sonos, why cant I disable it globally for my account?!), instead the Web configuration page states it should be changed in the app (per device).

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K
2 months ago
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Vb83Contributor I
asked in Home theater
impossible de se connecter au Bluetooth

Bonjour à tous, Je n'arrive pas à me connecter au Bluetooth sur la Beam.J'ai essayé sur mon Samsung et sur un Apple, la barre n'est jamais retrouvé en Bluetooth. Lorsque j'appuie sur la touche Bluetooth de la beam,  cela clignote en orange.Auriez vous une astuce ?J'ai réinitialisé et cela ne fonctionne pas mieux.Merci

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V
2 months ago
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Mike0000000Contributor I
asked in Controllers and Music services
Sonos app shut down by Samsung S24+

Updated sonos app and speakers.Sonos app shut down by S24+Uninstalled and re-installed Sonos.S24+ says app has a bug. Re-install when sonos fixes it. Sonos shut down.Any ideas please? And where do I post the question?????

58626
M
2 months ago
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GentekContributor I
posted in Controllers and Music services
Amazon Music not showing track lists/playlists

Fairly new to the Sonos App, but I can't view any of the playlist tracks or 'All Access Playlist' tracks? While I realize that the 'free' version of Amazon Music is now on a shuffle basis, I can't even search for an artist or song, everything shows up as a station. Even when clicking on my playlists I can't view the songs in them. Just shows as a station for whatever playlist? Maybe I'm just missing something simple, but it seems like a disconnect between Sonos and Amazon. I can view all these things in the Amazon Music app, and play whatever I want from my All Access Playlist. If I try and play that playlist via Sonos, it just randomly picks a spot and plays songs from it. 

1095
airforceteacher
2 months ago
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HawkManContributor I
asked in Controllers and Music services
Lost Streaming Services

Through my Sonos system, Pandora now gets commercials on Sonos but my subscription is for Pandora Plus which I used to get through Sonos - and I no longer get access to my Sirius subscription. Any ideas on what I should do? 

271
Airgetlam
2 months ago
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PoppaContributor I
asked in Advanced setups
Sonos System

Hello Hoping someone can help.I recently upgraded my sound system from BOSE to SONOS. I have a Sonos ARC a Sonos Sub and 3 Sonos Amps. AMP 1 - Connected to my Bose rear channel speakers for surround (didn't want to rewire)AMP 2 - Connected to BOSE 251 in my backyardAMP 3 - Connected to BOSE Freespace speakers by my poolall 3 of these sources work great individually or together.so here’s my question - I just bought a MOVE 2 so I could have the flexibility to move sound around. I see it on my system In the SONOS app, but I can't play the same music. Did I do something wrong? or is this not possible? if not possible, why? and what can I replace the MOVE with to make it work?ThanksAnthony D   

13112
P
2 months ago
press250
press250Prodigy III
posted in Controllers and Music services
Sonos Trello Board: App Improvement & Bug Tracker

Find the Trello board here: https://trello.com/b/4T9rbg8thttps://www.theverge.com/2024/8/29/24231766/sonos-trello-board-fix-busted-app

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F
2 months ago
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TB47Contributor I
asked in Controllers and Music services
Connecting my Music on iMac to Sonos system

Have Sonos rectified the errors created by their last update that destroyed my ability to play music kept on my iMac using the Sonos system?

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MoPac
2 months ago
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Dadogg98Contributor I
asked in Home theater
Basic Setup: Beam TV Sound as a source for other Sonos devices in network

This is a basic setup question. Looking to use a Beam Gen 2 as the sound bar for my TV. I have in-ceiling speakers that will be powered by a Connect Amp (compatible with Gen 2) and it's main purpose is background music. Is it possible to group the 2 devices together and use the TV sound as the source for both devices (if I want to listen to the big game on all devices)? It looked like the only input sources (when grouping devices) were online services (e.g., Pandora, etc.), but I may have been missing something. 

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2 months ago
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JWHHContributor I
asked in Controllers and Music services
Trueplay

 I have Sonos Arc, the mini sub, and 2 Era 300s in a surround system. They are connected, sound great, however Trueplay no longer seems accessible. Do I have to disconnect and start over? Thanks

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J
2 months ago
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Sixgun95Contributor I
asked in Home theater
Will ERA 300 Speakers Work Here?

Looking to add ERA 300 speakers to my surround sound, would like to install them on the shelf in the picture where the red circles are.  The speakers would be 10’ high, 10’ from the back of the sofa and 25’ from the TV (if that matters).  As you can see its an open floor plan with no good place to put them on the wall or on floor stands.  Would they be effective on that top shelf or am I wasting my money?    

1099
AjTrek1
2 months ago
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RDC380Contributor I
posted in Components and Architectural
Sonos Connect - cannot factory reset (flashing orange-white, never green)

Hi,I hope you can help me reset my Sonos Connect.After applying power with the pause button depressed, then releasing the pause button after about 15 seconds:the led flashes white/orange forever the led does not transition to green. the network port (cable connected) flashes so the switch and network is working.I have tried other combinations many times without success.Any ideas please?  ThanksRich

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2 months ago
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