For the past few weeks, I've been having issues with all my Sonos speakers when using Spotify Connect.
For example, if I've previously used another service like Apple Music or Amazon Music and then open the Spotify app and connect to a speaker, nothing plays.
I have to start Spotify playback from the Sonos app first, and only then can I connect via Spotify Connect from the Spotify app.
This has been happening for about two weeks now.
It's really annoying because if you start directly from the Spotify app, there's no way to hear anything—it’s as if the speaker doesn’t activate. But in Spotify appears like the song is playing.
What did Sonos Support say, when you called in to discuss it? I can imagine things are slightly harder for them to see as much, since you’re using an ‘outside source’ to connect with, but they might be able to help. Or even Spotify’s CS might have an idea…
Best if you send a diagnostic immediately before an attempt, immediately after, and then following the success.
Well, as expected, it seems I’ll have to get in touch with Spotify support. Sigh.
I've been having this same issue for the same time period.
It used to be more problematic to stream Spotify from the Sonos app, but lately (since a Sonos update improved the app UI, perhaps?), that has worked fine and instead the Spotify app gives the “silent” playback the OP describes.
Having the same issue with my Beam Gen 2 since a couple of days! Worked for years before without issues.
I’d repeat my previous post. What did Support say about it?
I have been having the same issue with Arc and Spotify. No connection before taking out the plug from Arc. And then after one successful connect the issue repeats itself. Works fine with Roam2 speakers.
Same here, really annyoing…
Hi @kdth_jhspk69 et al,
I’m sorry to hear that you’re having issues with Spotify Connect on your Sonos system.
I’ve seen other threads on the community mention having this issue, so I’ve raised the issue with the team so we can investigate. Currently, there isn’t a ticket open and I don’t have anything to share right now.
I would most likely use this thread as the ‘main’ one as it has the most replies and views, however I’ll try to update all the relevant threads on the community once I hear back about the status of this.
There seems to be a few user workarounds that may help, but for now we’d suggest playing directly from the Sonos app while we look into this, as playing that way shouldn’t have this issue.
I hope this information helps.
Thanks and hopefully I’ll get this fixed since using Spotify through Sonos App or with AirPlay not as good as using it natively.
Hi @kdth_jhspk69 et al,
I’m sorry to hear that you’re having issues with Spotify Connect on your Sonos system.
I’ve seen other threads on the community mention having this issue, so I’ve raised the issue with the team so we can investigate. Currently, there isn’t a ticket open and I don’t have anything to share right now.
I would most likely use this thread as the ‘main’ one as it has the most replies and views, however I’ll try to update all the relevant threads on the community once I hear back about the status of this.
There seems to be a few user workarounds that may help, but for now we’d suggest playing directly from the Sonos app while we look into this, as playing that way shouldn’t have this issue.
iI hope this information helps.
That’s a very poor workaround. I have no way of accessing song radio playlists from the Sonos app, which are my go-to listens. Also, starting Spotify from the Sonos app does NOT seem to trigger Spotify thus I can’t control it afterwards either.
Everything used to work fine till a month ago or so. You must have broken something on your side, I have 0 problem streaming from Spotify to a lot of other audio devices.
To add to the issue, everything works fine on my kitchen speaker which I use solely for Spotify. The main issue is with my living room (playbar connected to TV via optical) and my bedroom (Sonos One) where I play Sonos Radio as an alarm.
As soon as a different music provider has been played on a Sonos group, the device seems to deadlock and can only be controlled from the Sonos app afterwards. There’s no way to “clear” the last played stuff.
I’m also having this issue. @Jamie A you say there’s no ticket open. After this many replies and multiple community threads open (and Reddit as well), why not? How does a ticket get opened?
One workaround I’ve found, which isn’t super convenient and only works if you have more than one device, is to first use the Spotify app to connect to a Sonos speaker that successfully plays sound, then group the one that won’t play after connecting using the Sonos app to this one (so now you have a group with two speakers). This should cause the one that wasn’t playing to start. Then, ungroup the first one that always worked. After this, you end up with what you hoped for in the first place.
I’d also like to know why there isn’t an open ticket about this issue.
In the meantime, the best workaround I’ve found is:
Try to connect to a Sonos speaker in the Spotify app, if the music fails to play out of the speaker…
Open the Spotify Connect menu and select the right arrow > symbol next to the speaker name.
Select Log out of this device.
Reconnect to the speaker and the music should now play.
I’d also like to know why there isn’t an open ticket about this issue.
Reconnect to the speaker and the music should now play.
I have the same issue, but do not see the ‘Log out of this device’ option on my Mac
I also have this issue since a few days. Good to see it isn’t a local problem for me. I hope to see a ticket opened and a solution because clearly something has changed since it has been working perfectly for years.
Until the problem gets fixed the workaround @jamie72 mentioned seems to be working! Thanks!
This started happening to me a couple of weeks ago after I installed a Sonos update. Since then there has been another update but sadly the problem persists. I am trying to connect to a stereo pair of Sonos Ons but can’t hear anything. The workaround I have been using is just to unplug them and then plug them back in again. Then all is good until the end of the day and in the morning I need to repeat.
After reading the above I tried an alternative and used the Sonos app to listen to Spotify. I’d been doing that for a bit and then tried Spotify Connect again and it worked.
It’s pretty annoying, but I’m glad it’s not just me.
I should say that before this I’ve always found Spotify Connect o have a weird glitch. I would try to play something on my Sonos and it wouldn’t work. I’d then skip back and forwards and it would start playing out of my Mac. I would then try connecting again it would work on the second attempt. and again then it would usually be fine until the next day. It was never annoying enough to worry about until now.
@mrgrieves Yeah, Spotify Connect has often been a bit fiddly to get playing at first on Sonos - but usually once it’s playing it’s pretty solid.
But now it’s much worse than before.
Hi all,
I’ve just heard back from the team that this issue has been resolved in the latest update. They are rolling this update out to all systems by the end of this week, so if you haven’t updated your system yet, I would recommend doing so. Please note that this update is specifically for Sonos speakers playing no audio when using Spotify Connect.
If you are still experiencing this issue after the weekend, then please let me know so I can follow up with the team.
I hope this helps!
I updated yesterday and Spotify connect worked first time today - I didn’t even need to do the usual fiddle about to get it to start playing. So fingers crossed but it’s looking good so far.
