Get help and assistance with your Sonos system

Trying to add NAS ip address using sonos app on Android phone. When I get to add address, keyboard on phone doesn't appear. I've try resetting and using other device (android tablet) but have been unsuccessful. 

Hey folks, I would love if everyone checked their Era 100s and 300s and see whether the back and forward buttons take a more deliberate (longer or harder) press than compared to the play/pause and volume slider buttons.It seems to be less sensitive and I need to press it multiple times to get it to register a touch? I wonder if this is a fault or by design.CheersVideo test attached  

I have the latest app. on my iPad and it works fine BUT try as I might I can not add a music folder located on my W11 PC to the app. Both are on the same network. The network is ticked as PRIVATE in W11.  The path is //John1/Music where John1 is the name of the PC. There is no issue the PC security firewall set up. After the app. scans I get:    //John1/Music is no longer available. The PC IS NOT ASLEEP!Can anyone help?  Thank you. John

Inacreditável!! ambas caixas pararam de funcionar!não consigo conectar, app não acha atualização !! Moderator Edit: Google Translate- Unbelievable!!both boxes stopped working!I can't connect, the app can't find an update!!

Today was the fifth time in the past several months when our Sonos system randomly started playing music. This typically happens sometime between 4:15 PM central time and around 9 PM central time. initially, it was Amazon prime music that was automatically playing. So we deleted the service. Today the service was Sonos Radio. Which we never listen to. As we only listen to Pandora radio. We cannot find any posting on the Support website how to stop this sudden and somewhat alarming event to occur. Can someone please help?

I have a projector with an ARC HDMI output at the back of my theater room. I have an ARC ultra in the front of the room by the screen. I’d like to route the HDMI along the ceiling totaling maybe 35-40 feet. Is there any HDMI cable  that can handle this distance? What kind of cable? I have a 50’ HDMI from walmart that skips audio about every 30 seconds for a split second each time, When I moved the ARC ultra so I could plug in with the HDMI provided with the ARC ultra, the skipping was fixed, so I do think it’s the HDMI issue as opposed to wifi or some other problem.   

Apple officially released Spatial Audio support to third parties for airplay 2. Does the Sonos team have a plan to implement this feature and if so what is the rough timeline for this? I love the sound of Spatial Audio on my pair of era 300s but don’t enjoy having to use the app to do so. I’m prepared to take them back and wait until this feature works with airplay 2. I don’t want to have to though, so a fast follow for this feature would be a high priority for me. 

Recently I'm planning to buy a nas to stream my music library with my Sonos system. Is it gonna be possible with the Ugreen DXP2800? I'm not planning to buy a plex premium account, I just would like to use the nas as a streaming media center. Do you think it's gonna work flawless? Thanks

Over the last few days, when I have tried to play music, a message pops up on the app, saying that it’s unable to play music because the account is being used at another location.I have never had my speakers out of the house. My wife is the only other person using the app that is connected to my speakers. There have been no changes to speakers. No changes to Wi-Fi. No changes to the YouTubeMusic account which I stream most of my music from.  What do I need to do to be able to listen to music again?I can still listen to YouTube music on other devices, so I can’t believe the problem is with YouTube.   

En écoutant Apple Music via Sonos, je perds les fonctionnalités des paroles normalement disponibles sur l’appli Apple Music.   comment faire pour les activer ? 

I am haveing lots of instability with my new routers WIF 7 .I have 17 speakers, in diferente rooms , all others wifi equipments are working very well, but sonos is a big problem for me now.I did a lot using difent configurantions, Static IP,  only wifi, with cables, without Cables, changing sonosnet channel, etc…   , but no results .Please could you guys give me some way tips or a place  to have suport by phone or chat ? Sonos Router AX6600 - WIFI 7 2 diferent houses 7 Play 12 Beam1 Playbar 2 MOVE1 Roam4 One 1 Subwoofer2 Boost1 Connect Na praia4 Play 1 2 One2 Beam1 SubWoofer2 Connect   

There have been requests to implement TruePlay multi-profile so far, but the reason it hasn't been realized is because the flash memory in the soundbar can only store one Trueplay profile.So here's one idea to work around this limitation: store the TruePlay profile in the cloud, either in the smartphone app or in your Sonos account, rather than in the soundbar. Then, when the user wants, we can transfer the profile we wants from the cloud to the flash memory in the soundbar, overwriting the profile stored in the soundbar.

I have a Play Bar, play 1 surround sound and gen 2 sub connected on wifi, using Apple TV and Sony TV on Dolby 5.1. Since the app incident, my sub has simply stopped any output. I can see it’s connected to the Play Bar in the system but there’s no bass, vibration, sound. I’ve spent time chatting with Sonos and sent all my diagnostics, but to no avail. Has anyone else had this issue?

The Idea is to have a different led color to show speakers are grouped. We group from time to time and then when someone stops playing the whole group stops. If you visually see the Sonos is grouped you know you need to ungroup.

Normally you can unmute a muted single room and also a muted group of rooms by moving apps volume slider. Latest Android app for that works like expected, but latest iOS app doesn’t and I suppose it’s a bug. ​@Corry P or another mod… can you confirm if it’s a known issue?  Using volume slider for a single room or main slider for a group of rooms doesn’t work. Just using the room slider of a room that is part of a group will unmute this single room. On Android it works in any case.  Here‘s a video of my iOS app (latest version) on iPhone 14 (latest iOS version). Using iPad 10 it’s exactly the same.  https://www.dropbox.com/scl/fi/ynvt2pcu6nscpbdl9f4gk/Video-26.04.25-23-29-36.mp4?rlkey=j29oka3gk537rumrcdv4g4s51&e=1&st=u4lre1i1&dl=0

Hi, I would like to stream music from my Mac computer directly to one of several sonos speakers that I would like to purchase.  I’m thinking about purchasing a port-Network Audio Streamer that will connected directly to my computer and play what I want without relying on some paid streaming service.  More importantly, I don’t want to a phone or phone app to control anything.  I wish to have my computer directly control my sonos speakers.  I understand to control the equalization of sound (bass/treble) you have to use a phone app which is fine and hopefully that’s a one time setup, however if I want to play music, I don’t want my phone to control anything. I do not want to walk over to the other room where my phone is to play music, stop the music etc…  or, If my 4G network is down, broken, or if I lost, or temporarily misplaced my phone somewhere, it would render my system useless for days.Would I be able to stream and control my music directly from my computer?

the app is crap and continues down the spiral. trying to control the volume of multiple speakers simultaneously by using the “main” volume controller and i get to watch the volume level of the individual speakers go all over the place. sometimes an individual speakers volume controller button doesn’t populate, just a grey line where the speaker volume button and volume level should be showing. Crap. All these speakers in my house. Don’t buy these products. The company has gotten to big for its own good. i was an early adopter, having purchased my first speakers at least ten years ago. the last two years have been a struggle and i regret the investment. 

  I was eating when I decided to turn off my sonos ace and when I turned them back on you would only hear on the right side however the noise cancellation and the left side buttons work perfectly as I try to restart and reset them but nothing works. 

I have a Sonos Beam and two Sonos ones for our TV, the Ones only kick in when music is playing.  How do I get the ones to play all sounds?

Hi, thanks in advance for any help or suggestions. I have been using HiFi Cast for more than a year with no issues at all. It was able to play to Sonos media renderer and all of my Sonos speakers played perfectly.It seems that in the last few weeks (not sure exactly when) that something changed. Now HiFi Cast will only play to one room at a time. Here is the odd behavior that I can't seem to get past. In HiFi Cast if I go under connected devices it displays all of my Sonos speakers, but only one speaker can be selected at a time. If I try to select something different it exits the connected devices screen and kicks me back out. If I then return to connected devices screen it will have made the change, but again just the one room is selected. I am unable to open the settings for each connected device although I see the gear icon beside each Sonos room.I have the following rooms in Sonos: Arc Group which has the Arc, a pair of Sub 3 and a pair of Fives.I have another room called Sides wh

Hello all,The connection of the play 1 device with my Sonos system doesn't seem to work, even after a reboot.The lights go from red to white, then orange and green.It worked with another play1 thou 

We bought this from Best Buy and happy with everything about it. But a week ago where we had a blackout, power and internet was out for a bit. After that, my other Sonos automatically reconnected except for my Ray. I tried resetting it, playing with the app to see if I missed a step, unplugging power then holding reset button then replugging power over and over and still nothing. It doesn’t seem to want to connect? I bought this a few months now and don’t have a receipt anymore as I find Sonos really indestructible besides their sound quality. I think I’m in a pickle now, this is my first time experiencing this. The unit cannot be discovered, cannot be reset, just an endless white blinking light no matter what you do?

I am trying to set up new amp to existing system and when I get to the prompt to push the “press the button on the sonos amp with the flashing light” and it shows picture of join button on rear of amp.I push this button and nothing happens.Is there a solution for this? I have tried all the advice on support. Thanks

Hi, my system comprises a Panasonic 55” 4k tv, Sky Q 2TB, Sonos sound system (Beam , Sub and 2 Play 1 as rear speakers), I also have a QNAP NAS that is linked to my Nvidia Shield Pro and have a major issue changing between Hdmi 1 (SkyQ) and Hdmi 3 (Nvidia Shield) as all my sound disappears and the only way I can get the sound back is to switch everything off at the wall and then turn it back on again, there must be an easier way to do this but have tried so many ‘solutions’ that I am doing my head in.Cheers 

What is the best level of sound for the rear era 100’s for surround sound?