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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

29289 Topics
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jwechContributor I
asked in Controllers and Music services
Pause/Volume control still broken

I still have very erratic control over the pause and volume of the Sonos system via the apps.  Bizarrely, some guy in Romania made a product called SonoPhone which reliably plays/pauses the system. I bought it, but I can’t believe that this functionality still doesn’t work.  I have just reserved IPs for all my Sonos devices on my Eero network. Are there other steps I can take to work around this bug in the Sonos-provided app?

754
controlav
2 months ago
MoPac
MoPacHeadliner I
asked in Controllers and Music services
Why did app update 80.11.51 brick system?

 Found the IOS update 80.11.51 in the App Store.  After the update got the message No Products Found.  Went through the process of reconnecting each product to the network.  Got the Arc, Sub3, Port & Moves connected.  None of them show in the app.  Why is this the case?  The ISP app shows them to be connected.I could not get either 300 to connect.  The light flashes green & white, but no chime is played and after pressing the two buttons the connection attempt just goes around in circles before announcing failure. Deleted the app.  After reinstalling it and choosing Join Existing System it reported No System Found.  Not thrilled about having to start over.

1534
J
2 months ago
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LarsdContributor I
asked in Home theater
Samsung QD OLED 4K 55S95D (2024)

Samsung QD OLED 4K 55S95D (2024)Sonos beam Not connecting 

361
Airgetlam
2 months ago
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JuanneContributor I
asked in Speakers
Best placement for era 300 with soundbar arc ultra and sub4

Hello everyone,i bought new soundbar arc ultra, sub4 and 2 era 300 for my living room.Now i need help to chose the best placement for the 2 era 300.I upload here the CAD of the living room:Distance between era 300 speaker is 344 cmThis is the living room:Green height: 225 cmRed height: 241,5 cmPink height (couch): 97 cmThis is my idea.It is ok to place era 300 like in this photo? Or is better to place them like this? Thank you everyone for help.

2925
Stanley_4
2 months ago
T
thomas6789Contributor I
asked in Speakers
Why is My Sonos System Not Syncing Across Multiple Rooms?

I’ve been having an issue with my Sonos system where the audio isn't syncing properly across multiple rooms. I’ve tried restarting the system, resetting the Wi-Fi, and ensuring everything is updated, but the issue persists. Has anyone else experienced this problem, and what solutions did you find? Any tips on improving the synchronization between speakers would be greatly appreciated!

742
Stanley_4
2 months ago
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UzZiContributor I
asked in Controllers and Music services
disconnecting after 10-15 minutes

Hi i have 1 sub mini and 2 era100 and an iphone11 all connected to a fiber modem wifi5 . I reset all then i re connect again but ,  i use music app on iphone , every 10-15 min. no sounds . To start sound again sometimes i push play on music app, but sometimes doesn't work , so I'm forced to use sonos app i have to reconnect all the 3 speakers. Very very annoing...Any solutions? Thanks in advance

311
Airgetlam
2 months ago
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RobHeroContributor I
asked in Controllers and Music services
assign my music from my NAS

I cannot find the option to connect to my NAS using the Sonos app 

361
jgatie
2 months ago
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BigScaryTigerContributor I
asked in Controllers and Music services
Cannot add NAS share that has a space in its name

I have an existing NAS configuration, where the share is //NAS/Music Library/   with a space.If I try and add this to my Sonos SL using the app it just errors and tells me to check the username and password. (which I know are correct).Now the example on screen tells me not to use the trailing slash character, but if I don’t use that then the Add button stays greyed out.    I cannot believe in 2024, that I cannot use a sharename with a space, so can someone please advise how I should enter the location (I have tried quotes etc)Thanks in advance

1085
K
2 months ago
K
kuerbis42Contributor I
posted in Controllers and Music services
Lock volume limit by password or confirmation

Hi,this is maybe a little bit strange, but I will explaine the situation:there are serveral SONOS speakers in a bar/pub/restaurant.In germany, you are not allowed to play the music as loud as you want and can… so I recognized the “limit volume” funktion at the system control.This is a great function to limit the max volume in a bar/pub/…   BUT:Everyone can change this limit.However, in order to comply with official regulations, this function would have to be blocked so that only a technician or the owner can change the settings. A waiter, for example, would not be able to do this.The function could possibly be restricted to a confirmation email and a link that the account holder has to click on, just like resetting a password.So: if the setting is changed, an email is sent, if it is confirmed, the change becomes active, if not, it is reset.

565
F
2 months ago
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labiaContributor I
asked in Controllers and Music services
I can't stream Radio Rai anymore!

Hi! I am an Italian living abroad and all of a sudden I can’t listen to Radio Rai anymore through the sonos app. I can still find Rai stations in Sonos radio and TuneIn, but I only get the “Welcome to TuneIn” refrain.Anybody can help?thanksLara

222
L
2 months ago
M
M CARMENContributor I
asked in Speakers
SERVICIO TECNICO

Me gustaria saber información para la reparación de un sistema sonos One sl en España. Soy distribuidor y no tengo información al respecto.Gracias Moderator Edit: Google Translate- I would like to know information for the repair of a Sonos One SL system in Spain. I am a distributor and I have no information about it.Thank you

211
Airgetlam
2 months ago
A
AlexfirstmateContributor I
asked in Controllers and Music services
cannot update sonos products from android app

Hi, I didn't use my sonos for a while. Now I decide to use it again. It takes a while to find all components again and connect them to wifi. After it was done app say - i need to install update. As soon as I try it, it says- looking for updates, then - "something went wrong" and no other options. Do you have solution for this issue?I restart all sonos staff, restart router, restart phone, restart tablet. Didn't help.

623
Stanley_4
2 months ago
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FedepedeContributor I
asked in Controllers and Music services
Controlling Sonos via Google Pixel watch

Hi i have enjoyed to be able to use essential control functions ( multimedia controller) on my Google Pixel watch 2 to control Sonos. But since the rollout of the big new Sonos update, it's no longer possible to use this function. The multimedia controller on the watch still works with all other player apps installed on my phone. But for some reason just not any more when using Sonos! I really miss this option. Is there a solution/update that will fix this issue.

941
Sotiris C.
2 months ago
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warbuff24Contributor I
asked in Controllers and Music services
A few updates ago, I noticed that individual songs from Apple music do not show on recently played.

A few updates ago that, individual songs from Apple Music no longer show up on recently played. Albums and playlists show just fine. I have removed and re-added my Apple Music account, but this did not fix this. Is anyone else seeing this?

503
Corry P
2 months ago
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Randy HansonContributor I
asked in Controllers and Music services
where is the queue management feature update?

I have received multiple emails over the past couple of weeks regarding app improvements related to queue management features. Yet, when I look at a queue I cannot re-order anything. When I click the dots next to a song in my local library or hold down on a selection, I cannot add it to end of queue nor can I add it to be played next. Where are the supposed queue management updates in these new app updates? note: using iOS and iPadOS 18

3509
S
2 months ago
C
chambolleEnthusiast II
asked in Controllers and Music services
Equalizer not working

This came out of nowhere. I have no control over treble, bass and the loudness on/off toggle. None. It seems the balance slider is functional. Is this another ‘known issue’ that ‘Sonos is working on’… or is there a fix I can implement here at home?I tried updating everything in the app. No change. Whatever default settings I’m stuck with sound pretty terrible with most content I’ve tried.

351
Jamie A
2 months ago
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PointsmanContributor I
asked in Speakers
Setup/Connection Era 300 to Orange Livebox 5

Hi, are there any users in France with an Era 300 and an Orange internet acces with a Livebox 5 router? I'm trying to set up my new Era 300, but can't get the WiFi connection to work: the initial connection to the Sonos app on my Android GSM works fine, but when I enter the WiFi password,  the system can't connect. I've tried all possible router reconfigurations, incl.separate 2.4 and 5 GHz SSIDs, with and without WPA security keys/passwords, but nothing works.Grateful for any solutions or useful hints. Thanks!

483
Corry P
2 months ago
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netswipeContributor II
posted in Speakers
feature request: Volume level on grouped speakers

Hey, I have a request: It would be nice if I could the volume buttons on grouped speakers to control the group volume and not the individual speaker volume. Thanks!

614
Corry P
2 months ago
M
MeacheContributor I
asked in Controllers and Music services
can’t see artist playing

I’ve noticed recently with the new app update that I can no longer see the artist that is currently playing, this is true when I search for an artist or a song through Apple Music or other other streaming as well as when I’m just playing the radio.  I used to be able to see what song is currently playing. here is an example, I’m listening on my Roam (only) and put in an artist in Apple Music, playing that artist’s music but it still shows a song I selected from my own downloaded music from earlier today.  I can use the volume and off buttons here but not forward.  Also when I go into Apple Music it doesn’t show me what is playing.  Ugh!  

411
Corry P
2 months ago
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niclas_jonssonContributor I
asked in Speakers
Sonos Play:5 (Gen 1 ) stopping randomly when playing Spotify

Sonos Play:5 (Gen 1 ) stopping randomly for 5-10 sec when playing Spotify  but works fine with Tidal and radio stations. I have done everything Sonos support suggested. Sonos support said that it is a internal memory problem (to small memory for high-res streams). But Spotify is far from high-res and Tidal works fine. I have no network problems. Please fix this Sonos! 

1521
Jamie A
2 months ago
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Rudy A-TraxxTrending Lyricist I
asked in Speakers
The current orientation of your Era 300 is not supported

Brand new joke from Sonos ?  In the app recent update, this alert appears even though my surround Eras 300 are installed as mentionned in the manual when upside down.  And seemed ok in the regretted Sonos 2 App.  is it something new to upset us a little bit more ?   

3487
Corry P
2 months ago
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Blindinglight755Contributor I
asked in Home theater
sky q sound quality

I have recently added the Sonos arc ultra to my setup (sub gen 3 and 2x ones in surround. When I use streaming services Netflix / Plex it sounds great, but for some reason sky movies have to have the volume turned up and surround sound isn’t great. I am running the tv to the arc via HDMI earc. I also have all Sky settings at Dolby digital?

761
Mr. T
2 months ago
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pszabi75Contributor I
asked in Home theater
Era 300 spatial distance

Can someone tell me what exactly needs to be taken into account when it comes to the distance related to setting the surround sound?The distance between the Era 300 and the listener's ear, or the distance between the Era's external speaker and a nearby reflective surface?The Eras are located on the wall on both sides of the sofa on the wall, facing forward towards the TV and there is a maximum depth of 10-15 cm between the listener and the speakers. The distance between the TV (77”) and the viewing position is approx. 3 m. I know it's not perfect, but you have to adapt to the existing conditions. Both are at an equal distance, 1.3 m to the right and left of the student's position. The one on the left is 40 cm and the one on the right is 60 cm from the furniture, which means the reflecting surface.During movies, I have the feeling that the one on the left sounds louder than the one on the right. Sometimes I don't even hear the right side, but then it speaks when I listen to it. (No, it'

1503
Corry P
2 months ago
T
Trekker7495
asked in Controllers and Music services
Airsonic-Advanced + Sonos - Current Status

Howdy y’all. I was wondering what the status is for using custom music services on the Android Sonos app? I have been using Airsonic-Advanced for many years now (Subsonic prior). Here is the documentation link if anyone is curious or needs more details on how this works: https://github.com/airsonic-advanced/airsonic-advanced/blob/master/SONOS.mdThis represents 99%+ of what I use my Sonos system for. I can’t seem to make sense of whether or not this is something that is on the roadmap for future fixing? I am assuming this is a result of the android app update a few months ago, since that is when it stopped working. I use this all day every day, so it was easy to notice. I can fully use my Airsonic-Advanced service with the Windows and iPad Sonos apps, so that is how I am currently getting by. Anyway, if anyone has any information that could at least inform me about this, I would be very appreciative of your time and effort. Thanks!

741
Corry P
2 months ago
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Beachgma5Contributor I
posted in Home theater
sound

I’m having trouble with my sound. I use my phone or iPad to control volume. It now seems to only work if I use my tv controller and put it on mute. This issue started up after trying to connect headphones to my tv.

91
Corry P
2 months ago
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