Get help and assistance with your Sonos system

Bonjour,depuis l’acquisition de ma arc ultra, je rencontre un bug récurrent quand je lis de la musique en dolby atmos via Apple Music.Au 3e titre de l’album et à la 15eme seconde, la lecture passe de dolby atmos à stéréo.si je fais retour arrière du troisième titre, le dolby atmos revient mais au bout de trois chansons le bug réapparaît.j’ai essayé divers contournements : débrancher l’arc puis rallumer au bout de plusieurs minutes, suppression service Apple Music et réinstallation, déconnexion de l’application sonos puis reconnexion.cela règle le problème un temps mais cela finit par revenir.Quelqu’un a une astuce pour résoudre définitivement ce problème ?merci d’avance  Moderator edit:Google Translate- Hello,since I bought my arc ultra, I have encountered a recurring bug when I play music in dolby atmos via Apple Music.On the 3rd track of the album and at the 15th second, the playback switches from dolby atmos to stereo.if I rewind the third track, the dolby atmos comes back but after

I haven't updated the barely functioning Sonos app so I checked for updates and read the reviews first. It sounds like the latest update is worse than the useless outdated version I have. The question is, is the OG useless app better than the updated useless app?  Just a thought - the primary product offered by sonos is THE APP - without it they sell speakers that are comparable to others that don't rely on a disfunctional app. Seems like a little more resources should be dedicated to app development. Just saying....

Hi,Not sure if anyone has asked that already (couldn’t find any posts) but why the ERA300 cannot be used with the SONOS amp and SUB as surround speakers. Why do one need to use the ERA100’s ??I didn’t expect that one would have to get the ARC in order utilize these great speakers as the surrounds

Hello,  I’ve had issues for weeks…I moved from the US overseas- obviously requiring a new network. I finally had a person via chat tell me that I needed to update my Vodafone setting to split the 2.4 and 5G. So now I have the WiFi split. Finally getting some momentum in not having to connect my be via the Ethernet in order for it to be recognized. However, when I go to update the network, to the new 5G, all four products I own appear, and all connect except for the beam. It is recognized, then at the very end of the work flow states something went wrong, please select your product again. I then go to search again, and it doesn’t pop up a second time. If I kill the app. Then the beam pops up and I restart the process each time with the same error message. Any advice?? Thank you in advance 

I am used to stream the local national radio stations - for witch we already pay concessions - listen add-free. But with sonos I allways have adds when starting up the radio stations. In general the software interface from Sonos is Not Open for normal radio streams. 

I purchased 2 sonos move 2 olive green at a goodwill. One works great the other was open box in a beta test box that says prima evt and has a flower pit on the front as well as a disclaimer sticker.   Both have the same serial numbers A100 2301WC ************One works great the other from the beta box wont register or update.  Any help would be great. I called sonos and they have no serial # like that. Want to know if i have a giant paper weight or if theres a fix. ( YES i did all the steps to try and fix, yes its plugged in..lol)Moderator edit: recorded and removed serial number

I was not able to connect Soundbar with my iPhone using the airplay. It keeps asking me Airplay on screen code which I never had it. Please advise. Thanks 

Our Sonos system used to be so easy and intuitive. Now it’s lost its mind. Various rooms refuse to play, but then come back on out of nowhere. Volume control is all over the place. Sometimes nothing works and we spend an hour trying to figure out why. We know that they had a major software makeover disaster and it seems like it’s ongoing. We’re actively looking for alternatives, it’s super disappointing and the simple act of playing music in your home shouldn’t be this hard. It’s a reminder that new technology isn’t always better. Super disapointing after the money we’ve spent on a housewide system 

I haven’t used my Sonos for a few months.  I trued to use today and only one of my speakers are working and n one room.  The other won’t sync—it’s on. Account tells me to sign in and sign out.  Having trouble doing both/either so I can’t get anything done Moderator Edit - Edited thread title.

I have an iheartradio subscription,  however on my android phone Sonos application, iheartradio is not listed as an available service. Called customer service twice. Rebooted router,phone ,all my Sonos speakers,un-installed and reinstalled the App with no luck.  Sent Sonos diagnostic info x 3. All my info on Sonos.com is correct. Live in Illinois. The iheartradio App works fine on my phone. Any ideals?

Since the recent app update, I keep getting the error message: “Something went wrong. Try again.” — almost every time I try to use the app. I primarily use the “Favorites” and “Recently Played” sections on the Home Screen, but neither works anymore. Whenever I select something from these sections, I get the same error message.Additionally, the “Recently Played” list no longer shows my most recent selections in order, making it harder to find what I last played — and when I do find it, it still doesn’t play.My only workaround is going into the music services directly to play something, which defeats the purpose of having “Favorites” and “Recently Played” at all. This has made the system far less user-friendly, especially for my 85-year-old partner, who can no longer easily play music without my help.I’ve been a longtime Sonos fan, but this update has really shaken my confidence. The new Home Screen may look sleek, but it has come at the cost of basic functionality — a music system that

How can I set the volume higher on my two play 1?Al the sound comes out the ray and only a little on my play 1 devices 

Depuis peu je n arrive plus à écouter la tv avec mon casque sonos ace alors que tous les autres services marchent j'ai presque tout essayer sans succès jusqu'à maintenant Merci par avance pour votre aide

I’m on the latest Plex Media Server and Plexamp versions, and I’m trying to Cast a music playlist from my PMS to various Sonos devices via Plexamp. I know this can be done internally via the Plex plugin on the Sonos app. I tried that and it works flawlessly besides I really miss Loudness Leveling in PlexAmp.So, I’m playing the playlist from Plexamp, streaming it to Sonos. All the connections are “working” – I see the Sonos devices in the Cast icon of Plexamp and the Plex metadata is reaching the Sonos UI in the form of song titles, but music isn’t playing. Instead it beachballs for about 10 secs when I start a playlist and then moves to the next song in the playlist. It does it over and over. If I stop casting to Sonos, Plexamp is fine again.It’s got to be something between plexamp and Sonos. Has anyone else dealt with this?

Buenos días, estoy teniendo problemas en una de los altavoces one sl, cuando se reproduce sonido sobre todo del sonido de la televisión y son sonidos fuertes el altavoz emite como un sonido crujiente, no sé si me explico, es como un sonido de vibración, pensé que era por el soporte pero lo he quitado del soporte y lo sigue haciendo. Lo hace con el volumen medio , si ya lo subo más es insoportable el sonido que hace.alguna solución? Se habrá roto?. espero respuesta. gracias.

I usually listen to 'Radio One' but today I am trying to listen to 'Radio Six'...I choose Radio Six and it brings up Radio One. It won't change so I close and reopen the app. I have to do this alot. It reopens and shows me Radio Six. Good. So I press play, but the content it plays is from Radio One…So, I go and choose Radio One. And guess what? I am currently listening to the content of Radio Six but the Sonos app says it is playing Radio One. Wtf Such a terrible, slow & glitches app.  

Just finally caved in and added Spotify to our Sonos.Have Sonos Playbar, a pair of Play3’s and a Sonos Move.  Spotify within Sonos will not play on the Play3’s, alone!  Have to play Spotify tracks on the Playbar first and add the Play3’s!! Then they’ll play the music??  If I then remove the Playbar.  Then they’ll play music will STOP playing!!REALLY SONOS!!  apart from a really slow system l, how much more useless is this system going to become?

So great,  new leadership, new update that supposedly fixes the volume control issues - but now my Pandora Account (while playing - I'm actively listening to a song) - Sonos says 'No Content's and you cannot pause or skip or change tracks.  One step forward, two steps back.  Somebody PLEASE get this godforsaken app to work like it used to!!!!!

We have several Sonos speakers - Beam Era 300Play 3Play 5OnePlay 1 x 2 For weeks now we cannot play music from the Sonos app, we just get the “unable to connect, try later” message. No software updates are needed, iOS and app ore up to date. Asking to play music via Alexa works fine. I have wasted countless hours on this community looking for fixes, tried them all, wasted weekend after weekend rebooting, setting up new systems etc etc to no avail. How can a product costing so much be so bad! I’m distraught, life is too short and I want my money back, never in my 47 years have I been so infuriated with a product. hoping someone can help, otherwise it’s all going in the bin and will be seeking advice on “Not fit for purpose” with Trading Standards.

I recently bought a projector and a sonos beam gen 2 soundbar to connect both to my PC and have a cheap home-cinema setup. Eventhough I can connect my PC to the Beam, I cannot use the beam as a speaker, I can only cast music on it from the Sonos app. Is there a possibility to do what I have in mind?

Background. I have 2 x PLAY:1 configured as a stereo pair and 2 x Sonos ONE configured as a separate stereo pair which had been working as well as the current version of the app would allow. I had to reset the router and since then have been unable to successfully add back in the 4 speakers. I had another attempt this morning and managed to add back in the SONOS ONE’s, but no joy with the PLAY:1’s either cable or wifi connected. The app cant find them. Successfully managed to play a track using the SONOS One’s, but then couldnt stop the track playing. Reset my phone (a Google Pixel 6) and the Sonos app now tells me it cant find any products. I despair…..

Trying to connect Sonos to Alexa but when go to settings to add component or speaker it won’t let me click on add button. Why is that?

I have been searching around, reading forums, contacting support several times, tried router settings and so on but I notice that many threads regarding Sonos and Asus are old so I thought I would create a new one for my specific case as I still have issues..I had the feeling that things had improved recently with all the updates, but then there are still situations where everything just goes off the rails—sound disappears, it stutters, then disappears again. The app won’t pause music or change tracks, and I end up giving up, wanting to shut everything down and try again later. And when the app finally realizes I’m trying to stop the music, it takes 3–4 attempts before it actually works.I have two Asus AX58U routers, latest firmware, did a factory reset on everything a week ago, including the speakers. I’ve set up all the recommended settings that Sonos suggests for Asus.I do have Airtime Fairness Off, Snooping on, and everything else that is recommended for Asus routers. Wifi Channel

I just bought a 2nd Era 300 speaker to add to my present Era 300. How come the power light of the 2nd Era 300 just keeps on blinking after plugging it in to a wall outlet. I’m unable to set it up. 

When I play a song in Soundcloud the play button just spins forever and no sound plays.I tried reauthorizing.