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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27812 Topics
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emmatfContributor I
asked in Controllers and Music services
Why can't I write to my NAS despite having enough storage?

I am unable to put data on my NAS device, but still there are many spaces...

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2 months ago
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charlieJoeContributor II
asked in Controllers and Music services
Crap App!

The current version of the Sonia app is really awful! Speakers take ages to link the volume control has a mind of its own doesn’t recognise the source playing as it’s blank despite playing a specific radio station! Several months ago the App was great now it’s totally useless and frustrating! If it’s not broken don’t fix it!! 

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C
2 months ago
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IselaContributor I
asked in Speakers
Need help with Bose, MIxer and Sonos with a live performer

I have an arc connected to my tv and two era 300 speakers as well. they are all connected as surround and works perfect. My question is that i have someone coming to play at an event at my home and they are bringing a Bose Bluetooth enabled speaker with an allen and roth amp. NOT in a place that I can connect a direct cable to the sonos , so the question is how do i play the music from the live performer into my sonos sytem without connecting a direct cable and what would need? I AM NOT electronic savy at all so please have some grace when you reply so that i can fully understand my solution, what i need to buy and how to set it up. Thanks to anyone that can assist me 

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2 months ago
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CambsCreativeContributor I
posted in Controllers and Music services
Play 5 Gen 2 won't work with any Sonos app?

I have a Sonos Play 5 Second Generation, well, I have two actually.I have downloaded the Sonos app, the plain black one, S2 I believe, but these speakers won’t connect or work with it. They worked fine on the grey S1 app, but I now have YouTube Music and the S1 app does not support it so I’ve trashed the S1 app from my iPHone and have S2, plain black icon, app now. But they won’t connect.I’ve unplugged one of Play 5 Second Gen speakers and held button on back while booting it up until I get orange flashing light and gone through the app to connect, nothing, it fails. So I tried it again with Ethernet connected to my rougher and Play 5 and that worked, but as soon as I disconnect the Ethernet cable it all goes tits up and the app wants me to set up new system from scratch again. WTF is going on?  

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2 months ago
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EliefContributor I
asked in Controllers and Music services
audible playback speed - Sonos App & airplay2

Is there a way to speed up playback speed of Audible through my Sonos system? I have tried if both from the Sonos App and the Audible app casting via AirPlay 2 - neither works.  When I do it in the Audible app, it shows higher speeds, but is just playing at 1x.  This makes it UNUSABLE for me on any of my 20+ Sonos devices - high multiple thousands of dollars of equipment just useless.  please let me know how to solve, or if not this should be a high priority feature - it’s just shocking to me that I can’t do it, the first true disappointment I’ve had from Sonos.  

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Airgetlam
2 months ago
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So nos fanContributor I
posted in Controllers and Music services
how has sonos not fixed the app

I received an email from Sonos apologizing for releasing a bad app so I decided not to upgrade but then Sonos forced the upgrade and rendered a large investment of 10 Sonos speakers useless.   How is this possible that Sonos was aware they had an issue that was corrupting systems and they then forced updates to wnumsure that no one is spared the agony.  The stupidity of this management team is mind boggling. I can’t imagine any current Sonos user will ever buy a Sonos product again. I know I will not.

411
MoPac
2 months ago
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tkjm2017Contributor I
asked in Components and Architectural
amp/speaker ratio

Hi - I am installing 3 pairs of speakers 1) kitchen 2) great room 3) patio... I want to be able to play the same music on all, and also play music on 1 set only.  would never have different music on different speakers.  How many amps do i need?

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Stanley_4
2 months ago
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cardenasdouglasContributor I
asked in Components and Architectural
Sonos and zones

How many wired speakers I can connect to one amp and if they can daisy chain. also. Do we need a Port for each amp?

375
Stanley_4
2 months ago
MrZarniwoop
MrZarniwoopContributor I
asked in Home theater
Sonos Arc spontaneously rebooting?

My Arc (hw version 1.27.1.13-1.2) has been miserable with my LG C2 losing HDMI ARC and switching to TV Speaker, only to get back to HDMI ARC again in a bit. But I don’t think this is an ARC or CEC issue, as lately I realize that with the TV turned off, listening to music with the Sonos App or listening to my turntable via a Sonos Amp has a similar problem! The must stops and there’s no audio.Watching carefully, I can now see in both cases the Sonos app does not connect with the Arc, and the white light on the front of the Arc is blinking white. Is it rebooting? What could be causing it to reboot?

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MrZarniwoop
2 months ago
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pwalsh2Avid Contributor I
asked in Controllers and Music services
Sync Music Library with Sonos- Where did it go?

I see nowhere to update Music Library in any of update apps or web server.

20013
Schlumpf
2 months ago
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JimHaperContributor I
asked in Home theater
Sibilance

How do I control sibilance more?  The EQ doesn’t take care of it.  I need a de esser installed.  Is there a software update for this?

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J
2 months ago
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mbrunner79Contributor I
asked in Portable speakers
Sonos Roam 2 | Going to Sleep / Disappearing from System List

Hi all - I know there has been terrible reports of the Sonos App and streaming issues.I’ve just purchased a pair of Sonos Roam 2 and paired for stereo.Randomly, I’ve experienced where the streaming just stops.I have to power cycle the units for them to show up and be able to stream music again.Just now, I had it happen - the left unit is slowly flashing amber LED, where the Right unit was still showing.In the sonos web app for streaming - the “cluster” of Roam speakers I was using to stream was gone.I checked via my Sonos App on my iPhone, and only the Right unit is connected - and the Left shows “not connected”.Is this part of the ongoing grief by Sonos? I’m debating about packaging these up and returning them.I will try a full reset on these and see if it occurs again.

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buzz
2 months ago
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pestep0206Contributor I
asked in Controllers and Music services
Update

When are you gonna fix your update??????

511
Airgetlam
2 months ago
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Brooklyn boundContributor I
posted in Controllers and Music services
sonos

When did Sonos go from a great idea/product to such a crap product? Speakers are great but the system sucks…so disappointing.  Friends who have Sonos all say the same thing…can’t connect and when you do it’s intermittent.

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Ken_Griffiths
2 months ago
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kryten2x4bContributor I
posted in Controllers and Music services
iMac - Unable to get my music library back on Sonos

I have an iMac running Sonoma 14.6.1 I have tried all the options listed on all the pages but my music library still will not show anything.When i finally get it to attach it show “No selections are available”. When i run the “Update music Library” function it only runs for 10 or 20 seconds, I have hundreds of folders in the Music folder.This has been going on for weeks now and I’m a little bit peeved that I cannot use my speakers for my music.Anybody got any ideas about getting these useless bricks to work again???? 

251
K
2 months ago
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RutgerbrContributor I
asked in Portable speakers
move 2 valt weleens weg in de wifi omgeving

Tijdens het afspelen geeft de SONOS app aan dat de move 2 wel meedoet in de groep, maar speelt geen geluid af. Moderator Note - Translation by Google:During playback, the SONOS app indicates that the move 2 is participating in the group, but does not play any sound.

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2 months ago
controlav
controlavMaestro
asked in Speakers
What is the new Zones feature in the new Era 100 Pro?

https://www.sonos.com/en-us/shop/era-100-proWhat is this new Zones feature?

1014
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2 months ago
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Philmc1980Contributor I
asked in Portable speakers
Move 2 wifi connection issue

Hi,I'm trying to connect two new Move 2 speakers to my existing system to no avail. I've previously connected 4 other speakers to the WiFi (One & SL types) with no issues whatsoever. The amps and other products have all been installed professionally. The issue is when it comes to sharing the WiFi from my phone to the speaker. It simply fails every time and asks for the password once before it gives up and says there is an issue. I called the helpline and they said it's because of the WiFi web I use all over the house. She said it will not connect to such a network. I explained that the other 4 speakers I installed all connected fine. The operator didn't know what to suggest other than. Changing my whole WiFi system! Ridiculous. I've tried connecting them via a wired connection but they don't acknowledge being plugged in and constantly go through the same circle above. I've tried turning them off and back on (they don't turn back on u less put back on the dock) to see if they then r

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2 months ago
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CiullaContributor I
asked in Home theater
sonos bar

My Sonos bar has a doorbell sound can not shut off

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Jamie A
2 months ago
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c4t0rContributor I
asked in Controllers and Music services
Amazon Music Playback does not start but is searchable

Hi,my system contains of several IKEA Symfonisk Bookshelf speakers. I used to listen to music from Amazon Music Unlimited.Out of a sudden playback is refused. When I search for titles/playlists/stations I can find them but when hitting the play-button the selected device empties its playlist and it refuses to start playback.Other services (Sonos Radio, Spotify,TuneIn, Local Media) play without problems.Amazon Music playback on my PC (Browser) and mobile app work without any problems.Devices with still set Amazon playlists don’t start playback either.I reauthenticated the Amazon account in my Sonos App but this brought no change.Is there a way to debug this? This does not seem to be a generic issue since I found no recent posts about this specific behavior.Best regardsc4t0r

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2 months ago
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Nick722851Contributor I
asked in Home theater
Beam 2 not able to be reset

I came back from a weekend away to a white flashing light on top of the soundbar, after unplugging it and turning it back on it still not working I decided to try a factory reset, but nothing changes when I hold the infinity button down.Is there another way to fix this apart from deciding that I now have a very expensive paperweight?

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Jamie A
2 months ago
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ArtvR9x9Contributor I
posted in Controllers and Music services
Sonos app

I still have problems with login in to the sonos app, because its asking for the system owner. But what do I do?  Is this still a problem.?  I have two systems in two different countries???What do i do

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Corry P
2 months ago
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roo007Contributor I
asked in Controllers and Music services
unable to log in as System Owner this morning

My App updated overnight and am now unable to log in as System Owner? After I open the app, I can see in the ‘Recently Played’ grey box at the top of the screen the text ‘Sign in as the System Owner to see this content’.  Once I tap ‘Sign In’ it takes me to sonos.com to sign in. I sign in there and it returns me to the App with no change.  Still unable to see ‘Recently Played’ with the same sign in request showing?

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Corry P
2 months ago
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MaravelaContributor I
asked in Controllers and Music services
Unable to enter settings.

In the new version of the app I can no longer log into my system to adjust the bass and modify my system. Thank all for the answers. 

1358
Corry P
2 months ago
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GarryandcoContributor I
asked in Controllers and Music services
Reliability issues

Hi I am Garry and been using Sonos for around 12 years now Over the last couple of years we are getting lots of niggly problems I have a range of products new and old most of my original system has been replaced/ upgraded but recently we are having problems with some rooms dropping out and Sonos can’t find them then 2 days later they reappear “very frustrating” never used to get any problems the system used to work seemlessly ANY IDEAS ?? Thanks 

603
Corry P
2 months ago
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