Get help and assistance with your Sonos system

how to setup a tv with 4.1 speaker system with no center channel speaker?

I am remodeling my basement it is 25” x 23”. I have LG 83”” TV. Sonos Arc2 Sonos wall speakers they will be mounted on both sides of TVSonos Amp2 Era 300sGen 2 and 3 SubsI would like to add 2 8”” ceiling speakers to create Atmos sound. Is this possible?

Hi!Mac Mini user (Sonoma 14.0) here with a Sonos app. I know all about the problems with the Sonos music library feature from last year’s update, but I have been using the workaround of creating a library by adding the music share as a NAS /network share. Yesterday, however, I started having problems with the library. All the songs disappeared, so I couldn’t search. But, in Music Library Settings, the shared folder was still present. ‘Update Music Library Now’ ran for a second, but the library was still empty. I removed the shared folder and added it back again, using the NAS-workaround, but kept getting the error: Sonos was unable to add the music folder. Access to the shared folder is denied, check user name and/or password. Deleted the Sonos app and restarted my computer several times, to no avail. I also tried adding the folder via the iPhone app, but got the error message: //<Computer name>/<Folder name> is no longer available. I deleted the Sonos app from my iPhone an

My system formerly consisted of one Sonos Connect wired to three AudioSource AMP 100 amplifiers. One was wired to one set of speakers and to were wired to two sets of speakers. I recently replaced my Connect with three Sonos ports, one for each of my AMP 100 amplifiers. The speakers are wired the same to the amps as they were while using the Connect. my issue is that I now have to run my amp volumes on all three amps at 85% to obtain the same volume out of my speakers while when the Connect was being used the volume on the amps only needed to be set at 50% to reach the desired volume level.Has anyone experienced lower volume from their Ports after “upgrading” from their Connects?ThanksJeffrey P

In the S2 Desktop app, Deezer’s Recently Played container does not enumerate (“unable to browse music”).(Note: for this to even show up you need to have played a track from the actual Deezer app).In a curious chain of events, this does work in the mobile controller, just desktop is broken.

Hi just to ask if any one has experienced issues On any set up with sub 3 gen + sun 3 gen ? I did have a main set up l8ke this and the second sun it lower volume  them the first ones , but I discovered thr second and setup in another room and work fine, I even try other subscribers but same issue, second one it's lower them the 1st one any body with this issue?

How do I disable the tv speakers on my Bravia TV so that the default is my Sonos Beam and two speakers become the default. I can switch off the tv speakers but I have to do this each time I turn on the tv and I am looking for a solution to resolve this permanently without getting the echoey sound produced from tv speakers and Sonos speakers each time I turn on the tv. Any help or suggestions would be appreciated.

I just picked up the Sonos Ray on clearance on Best Buy and am aiming to use with the latest Apple TV (4K 128GB 3rd gen) and Samsung TV (65" Q70C QLED 4K UHD Smart Tizen). Sadly, I cannot set the Sonos Ray as the default Audio Output on Apple TV. Each time I power Apple TV on or even evening opening a new app (YouTube TV, Hulu, Netflix, etc), I need to manually select the Sonos Ray as the audio output. once it is manually selected, I am able to change volume and mute without issue using the Apple TV remote, so I do not believe this is a remote issue. Additionally, the Sonos Ray does show up in my Home app and I’m able to play music/audio from my iPhone without issue.Any advice/suggestion on how to avoid the need to manually set Sonos Ray as the audio output EVERY time on Apple TV?

Hi,Does anyone know a way to keep speakers grouped other than when one product is playing from a TV (HDMI eARC). It would be great to keep a few products in a room grouped for listening to music other than when they are set to automatically ungroup when the AMP is playing from the TV.Thanks,David

I want to buy a sub for my arc ( not ultra ) soundbar. I have 2 first generation ikea symphonisk lampspeaker connected to the arc. Can I use every sub ( mini-gen 3-gen 4) with the arc. (And with the symphonisk also still working)

I have a pair of Sonos Five and a Sonos Amp conected to a Tv via HDMI Arc. The problem is when I play the TV sound via Amp the sound get skipped using the Sonos Five. It is very annoying and o could not fix yet. What can I do? They are at the same Wi-Fi net, I changed the HDMI cable but nothing happened! Thanks for the help 

I just want to announced that this 4year old problem has been solved and fixed! I’ve been doing a lot of readings and following all the instructions given but still don't have luck, until last Saturday, since im not using ittried opening and foundd out on the top part there is a ribbon like connected. From the top going to the drain system. Then VOILA!

Ace is grayed out in app. Any suggestions?

I have a question about the Sonos amp. I have the Sonance Mag 6.1 outdoor speaker system. My question is the volume has to be turned up quite high, like to 60 plus or higher. Is this normal or do I have a problem. I use the Sonos app through Android. Thank you 

Just flagging what I believe is a bug, using iOS app latest version (but this has existed for many months AFAICT).I tried hardwiring one of my Five speakers at some point last year. I ran into issues, probably caused by a smart switch in dumb mode, and quickly gave up.Since then, with no products hardwired, I have had the ability to edit SonosNet settings which according to the docs linked below shouldn’t be possible:“If all your Sonos products connect to your WiFi network, the SonosNet Channel will appear grayed-out in the Sonos app and cannot be changed.”https://support.sonos.com/en-us/article/change-your-sonos-system-s-wireless-channelSee screenshots below of persistent changes made to these settings:

Hi there anyone have issues with the wear detection of Sonos Ace? was working great but starting a few day ago stop working even after resetting or turn off the device.doesn’t matter what I am using as an interface, audiobook, Spotify, YouTube music or Sonos radio.

I have a legacy Sonos S1 system with 5 Connect:90s, 2 Play:1s, a Play3, and a Sonos S1 Playbar.  (I bought the last at a clearance site.)  My original Sonos Bridge has gone out - power supply I’m sure.  Neither ethernet port lights up, and it’s not my Orbi router or the cable (both check out by connecting a computer).  The Playbar is in the same room as the bridge.  Can I get the entire S1 system working by connecting the Playbar directly?  I will experiment tomorrow when the person who sleeps in the room is awake.  I also have a Boost but I think I need it for coverage (it’s a 3-story house on a hill).  If I can’t use the Playbar, can I use one of the Play1s?

Does any one have a fix for not being able to sign in as system owner and customer support telling you that you don’t have the correct credentials to sign in?? I am baffled as to why this is happening and I have 2 different locations so the factory reset solution would be a nightmare resetting multiple devices and hoping it would all sync up again.  It’s also crazy that customer support acts like they have never heard of this problem and clearly there a many people with this problem.

When I connect my headphones via stereo jack to my 5 it doesn‘t switch and still plays.It already worked half a year ago ….

Since a recent update to Sonos Build: 84163110 (MacOS Sequoia, Macbook Pro M4 MAX), I am seeing a lot of performance issues, interruptions and all-out failure.   I generally am using the Spotify App, with my speaker group selected, which is configured from Sonos.In between these failures and jittery behavior (which includes app playing but NO sound), I am seeing callouts to api.branch.io -- some of them fail, this causes Sonos to freak out, lose my speaker configuration/group.  Not good.This application needs to be able to operate without all these external dependencies being “live” all the time.  I can observe this behavior live, when I manually cut off access to api.branch.io with filters and Sonos again freaks out.Is anyone else experiencing this?  I’m not sure this is the best software implementation with these dependencies.

Hi! I have two era 100 (a stereo pair) connected to a sub mini. It works great if I use AirPlay, but if I connect using Bluetooth, the sound only plays on the stereo pair. How Can I connect to all three of them with Bluetooth? Update: I have tried to unplug all of them, plug them back in, and also removing the sub an adding it to the stereo pair. Still the same issue Moderator edit: combined posts

Hi all wnen I use the Sonos app to play Apple Music the last played songs and albums etc are not showing up and syncing on the actual Apple Music app therefore not going to my replay for the month. I have listening history on for the music app. Is there anything else I need to do within the Sonos app side?

Hi guys. I've just got my new speaker. Was wondering if the sound quality would be different from using mobile data and the bluettoth. Options . To using the sonos app and a fibre biradband connection plz??I can't afford both u see but don't know if I will lose quality in sound .alongside using the app etc .the pros and cons for either are 2 each. PROS:::: CANF USE MY MOBILE ON SONOS APP. THE DELAY CONS is slow when on phone to acer help etc . So don't end up completing what I'm trying to learn … No data when I'm out . For. Calls or tunes . To save on Spotify bill. I don't even know what I'm saying now. Infor action overload. But if anybody would know the difference please in broadband and mobile data when using a sonos speaker?? Thank you guysHannah 

The sound keeps dropping out on my beam gen 2, it happens randomly 

Currently have play bar with sub and amp to in ceiling surrounds. TV is 10 year Samsung. Planning on upgrading to Sonos arc ultra and a newer tv. Question is what tv is more compatible sony kxr7590 or lg g4? Want best 77” in a fairly well lite room with sliding glass doors about 10 feet away on perpendicular wall. I know a lot of info but this is important to for viewing Sunday afternoon football. Of course we watch crime dramas and movies at night. And when she’s not home I love to crank up the volume for a good disaster flick!