Spotify doesnt connect and lack of sonos response

Hi ​@Jarr-1597, welcome to the Sonos Community!

I’m sorry to hear that you’re having issues playing Spotify on your Sonos system.

There aren’t any outages that are or have been raised about Spotify Connect not working recently; I just tested it with my system and was able to play both through the Spotify app with Spotify Connect and through the Sonos app. Most likely you aren’t seeing a response because we either can’t replicate the issue on our end, or users haven’t contacted support with this issue.

I’ve raised the Reddit thread to the appropriate channel, and they’ve let me know that the best way to get a response on Reddit would be to tag them directly in the post/comments. Their names are listed on the sidebar of the Sonos Subreddit. I’ve also found the thread you’re talking about, which I’ve linked below. I’ll raise this with the team for them to look into, if I hear anything I’ll reply here.

Also, I would recommend reaching out to our support team if you haven’t already. They have the necessary tools available to look into your system and see what errors are occurring with Spotify Connect on your system and can help you resolve this. 

I hope this helps!

I’ve been having the same issue - I reported this to the Sonos Support team, and provided links to the various Reddit threads and a Sonos Community post where people were describing the same issue. Happy to provide my case number here if it’s helpful.

I’ve found that the problem exists on S2 speakers, but not on S1 speakers. On S2, it doesn’t happen every time, but it happens frequently.

Wel there are more tickets:

https://en.community.sonos.com/controllers-and-music-services-229131/spotify-connect-no-sound-6931308

https://en.community.sonos.com/controllers-and-music-services-229131/spotify-and-sonos-6931344

Seems redit came up with a short fix:

**Workaround ✅**  

On the spotify app, connect to the sonos speaker.Once connected, tap on the speakers name and "Log out of this device". Connect again and it works fine.

Adding to this thread two more instances.. me and my friend. I was going to make a new post before finding this thread:

Unsure the exact timeline, at least the past few days I have been having trouble with Spotify Connect connecting to the Sonos. It happened twice which I’ve resolved by unplugging my Beam (Gen1) and replugging it in.

It happened for the third time this evening when trying to connect from the Spotify app on an iPhone 16 (iOS26) and a Mac (MacOS 26) and both would look like they’re connected and playing, but when opening the Sonos app, it would look like nothing is playing.

I then started playing a song on Spotify from within the Sonos app. At that point then it “connects” and from then I can use Spotify Connect on my devices as per normal.

No other changes to my ecosystem other than updating to OS26 which I thought might be the culprit. However, my friend has also reported (along the same timelines) having the same issues (my friend is using a Beam Gen 2) but has not updated to OS26 on any devices.