Get help and assistance with your Sonos system

I’d like to restart the conversation about adding the ability to pair two sub mini’s in the same system.About a year ago, a Sonos rep replied to one of the many closed threads about this that it ‘could’ happen, but he wouldn’t confirm.I’d like to cast my vote for what should be a fairly simple thing for Sonos to do (since they already have this feature with the subs gen 3/4).   I have a small condo and personally prefer the tighter sound of the sub mini, but would just like to have another to spread the bass more evenly throughout my living roomAnyway, I hope Sonos has this on the table as a feature they might add.  It’s basically money I’m ready to spend that’s being left on the table for no other reason than Sonos seems to want to arbitrarily limit this product.

It seems there are still people with music libraries that have suffered at the hands of Sonos and their horrible decision to remove library support. Also, even when it did work on the old app you couldn't do basic things like sort by band name and album name. So if it helps, here is how I solved the issue. Firstly, forget the app. Other than adjusting sub volume or surround speaker volume I never touch it. So, purchase the app USB Audio Pro. This app is designed to fix the Android issue of resampling 44.1 to 48. Then purchase the USB Audio Pro add-on for UPNP. In the app go to "Cast" and you will see a list of available devices, including UPNP. That is it. Now I can play my 1tb of music from my phone or my 1Tb of music from my Fiio Audio player.

I just. purchased an Arc Ultra Sound Bar.  How do I make this first set up for Blue Tooth use?

A feature of the Sonos Ace is “Multipoint”, when I enable this in the App, it says “Connect 2 Bluetooth devices and easily switch between them”I have connected two devices, mobile phone and BT transmitter.I can’t find a way to switch between them? Is there a secret button press or similar that I don’t know about?

Salve, collegandomi in smartview/mirroring con il mio smartphone non sento l'audio dei video riprodotti sulla TV. Potete aiutarmi? Il resto funziona tutto Moderator edit:Google Translate-Hi, when I connect to smartview/mirroring with my smartphone I don't hear the audio of the videos played on the TV. Can you help me? Everything else works fine

Would it be possible for you to allow the user to rearrange and change the order of the various stations that I have saved in my “Sonos Favorities”?  It is currently defaulted to alpha-numerical sort and some of my most used are at the end of the list.  I’d like the ability to customize the order that they are listed.  Thank you!-Tom

Hi. I’ve just purchased a Beam 2 and Mini Sub to add to my existing setup.  All is working fine for movie content etc - sounds great.  When I playback music, either via an app like Spotify or in the Sonos App, the sound only comes from the Beam 2 and nothing from the Sub. Is there any way I can change this?  Thanks 

I’ve been a Sonos customer since 2009 so have been through many iterations of the platform and app.As a legacy customer, this also means I have the (unfortunate) situation of continuing to use both the S1 and S2 app - although this gives me an interesting view into the failings of the new app.Two very quick suggestions for today for the S2 app on iPhone, both related to volume:The old app and the S1 app allow you to nudge the volume up and down using the volume control of the iPhone. This functionality has been removed in the S2 app. Please bring it back. It allows for far more sensitivity versus trying to move a touchscreen slider Can the volume control be recalibrated so it is not linear? The reason I ask is I have an Era300 in my office. It has a great sound, but most of the time it is playing in the background so I can work. As a result the volume is around 10-15 - which is RIGHT at the bottom of the slider, making it difficult to control with minimal movement available. I very rar

Hello everyone!I have to ask you a suggestion for the placement of the Sonos product in my room:In the image in red you have the soundbar and the subwoofer, is ok the position?The two other era (100 or 300 i don’t know yet) where i have to put it ideally? i would like not to put it on the wall behind the sofa, if it is possible, otherwise no problem i have to do a little work on the wall. Thanks a lot for a reply!   

Howdy,I’m streaming audio from my iMac and Tidal to Move. Each time I pause the audio then click play, there’s no audio. If I wait for a few minutes sometimes the audio is reconnected.The only fix is to power off/on Move (the button on the back of the speaker) then the audio reconnects. I just checked, I have the Move has the latest updates.Is there a fix for this?Thanks,

This has been going on since the disastrous app update last May.  In the middle of a song the sound will just stop.  If you look at the app it is still playing, the phone wasn’t in my hands so I didn’t touch anything.  It happens with a bunch of different speakers, sometimes one of a stereo pair, sometimes both, sometimes it’s 1 out of 5 speakers, sometimes all 5.  No pattern I can find.  After messing with it, changing speakers, stopping & starting the music, rebooting the app, sometimes it will just start working again. anyone have any ideas or do we just chalk this up as another of the million bugs in this fiasco they call an app? And please don’t say “unplug all your speakers” since half of them are portable and have batteries.

Has anyone figured out a way to get these things working or am I just screwed for being a loyal customer and early adopter with a first gen roam thats out of warranty?

I have an entertainment system with the specs below, which I’m trying to use the “Monster Bluetooth 2-in-1 Wireless Audio Adapter” to connect the entertainment system to our Moto Motion Audio Sofa and Recliner via Bluetooth. I can get the Samsung TV (native mode) to play through the Moto Motion by connecting to it via Bluetooth, but I’m unable to play through the Nvidia Shield / Sonos Arc Soundbar. The Nvidia has all our media apps. I was thinking if I could make the Sonos Arc accessible via Bluetooth, I might be able to get this to work. Any thoughts and guidance would be greatly appreciated. Thank you Regards,JulioEntertainment System Specs:Samsung TV (UN75MU800DF) - doesn’t support two different audio out options like some of the newer modelsNvidia Shield (2019)ARCANA (eARC adapter)Samsung TV Connection Box (HDMI, digital optical output, etc)Monster Bluetooth 2 in-1 Wireless Audio Adapter (mba9-1011-blk) - NEW DEVICE 

Will this play correctly as far as timing/delay/echo, etc? Will it sound right? Trueplay? How is sound processing and distribution handled for ARC Ultra connected to TV? Specifically, in the case of Atmos signal received, would the Arc Ultra send the original Atmos input to the Fives and Fives process it into stereo? Or would the Ultra decode the Atmos and send a PCM Stereo Mix to the Fives? Or would the Arc Ultra decode and only send the FL/FR channels to the Fives and disable its own L/R? Read in another forum someone has this working with option 2.3 but I didn’t see an announcement this was supported yet so am suspicious.

I’ve just got the Sky glass Tv and connected it fine to the Sonos Beam with Era 100’s and mini subi can hear sound coming out the soundbar but I don’t get home theatre surround sound like I did with my previous tv and Sonos Playbar music sounds amazing via the Sonos app but tv playback is basic, any ideas please 

Hi everyone,I’m hoping someone here can help me troubleshoot an issue with my Sonos Beam. Overnight, it stopped working properly with my LG Web OS TV.Here’s what’s happening:The Beam is connected via HDMI eARC, but it no longer auto-plays sound when the TV is on (even though auto-play is enabled in the Sonos app). I can only get sound if I manually select the TV as the source in the app. Our universal remote, which worked perfectly yesterday, can no longer control the Beam’s volume. I’ve tried reconnecting several IR remotes in the app, but none of them work.What I’ve tried so far:Resetting the TV and the Beam. Turning both devices off, unplugging them, and disconnecting all cables. Ensuring Simplink (CEC) is activated on the TV. Testing the HDMI eARC cable and another speaker with this TV — they worked fine. Testing the HDMI eARC cable with another TV and speaker — no issues there either.The TV recognizes the Beam on HDMI port 2, but when I test the connection in the Sonos app, it say

I’ve been having trouble with some of my older Play 5 Gen 1 speakers and the Sonos S1 app. I suddenly lost the ability to create stereo pair or remove stereo pair among other things. I constantly get a notification to update but the update always fails with error code 1101. This happens on Sonos Android/Windows apps with the same error. It can never update. I’ve tried all the solutions in the FAQ that it points me to but nothing changes.App version 11.15.2Build 572261300Any ideas

We have 20 foot high flat (not vaulted) ceiling. We have the Arc with 2 Era 100. The sound is terrible. It echoes and we can’t understand people talking in movies, the news, etc. Music doesn’t seem to sound too bad. Should we get the Beam or the new Arc? I called support line twice and both just read from a script and can’t tell me what we can do or buy to fix this. 

Watching TV with Sonos Arc, a powerful bang and sparkling sound appeared from Arc. I sounded like the whole speaker exploded, it was no sparks but I sounded terribly frightening. Speaker shut down, the I turned Arc on again and it sounded like before. Have anyone experienced this before ? I have two Arcs and the one that had this strange/undefinable loud sparking for 3 seconds, is a new/refurbished Sonos Speaker from Sonos Holland.    

Just got my new Sonos Arc Ultra/ Sub Gen 4/ 2 Era 300. Will be grateful if there is any article explain steps by step system configuration as Home Theater for first time.

I’ve got a client who would like to have rear surround and surround/height using 4 in ceiling speakers in his house with 2 AMP’s in conjunction with an Arc Ultra.  Is this possible or would it be better to just join the 4 speakers on one AMP to get the surround only?  It would be great for Sonos to be able to do 7.x and Atmos systems using their existing lineup of products rather than being stuck in the 5.x/simulated surround realms.  It would open a lot of doors in mid/high end retrofit applications.

When I search playlist in Sonos APP (macOS, iPados, IOS) the results are incomplete How can I obtain all resultsThanks  

Hi! Anyone else have a problem with two subs on the same system playing worse than one sub?I have the arc soundbar and a sub gen 3 and sub gen 4. When I connect both subs to the same area they play worse than just one. Sounds like they cancel each other out. Any tips on how to fix this?

I don't have a TV. I have a laptop, a Sonos Beam Gen 2, and an audio splitter(https://bungpung.com/products/4k-hdmi-earc-audio-adapter?srsltid=AfmBOorVBgo9DDIEh40_UG2sRzUs_0Xh5KGJAMACfUMiSl-KqfZMJHqB). I use the HDMI OUT of my laptop to the HDMI IN of the audio splitter, and the HDMI EARC of the audio splitter to the HDMI EARC of the soundbar. And I use the Dolby Atmos for Home Theater mode to pass through the audio to the soundbar when there is Dolby Atmos content.The Sonos app displays Dolby Atmos from the HDMI source, and the sound plays well. But one problem is that the volume is too low. When I watch Apple Music Dolby Atmos on the Sonos app, the volume is usually really satisfying at around 15. But when I watch Dolby Atmos on my PC, I have to turn it up to 40-50. I asked Sonos support about this, and they said that they can't help me because they don't officially support connections to PCs, but not to TVs.I set all the volumes on my PC to 100, but the problem is that the volume co

Hello!I have a Macbook connected to my Fritzbox + Unifi Network via Ethernet. My Sonos Arc (with Sub Mini and Era 100) is connected to my Network over wifi through an AP 6 Pro; When connected like this, i am not able to stream music to my soundsystem. It shows the music i want to play in the Sonos app, but does not play any sound. When i am connected to wifi with my Macbook, the sound plays with no Problem. When playing Music from my phone, there is no problem playing music, so i assume it has to do something with the different connection methods...The AP is connected to the same switch, my macbook is connected to.I hope someone has an idea to solve this problem.