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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27815 Topics
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FilippanContributor I
posted in Controllers and Music services
Spotify playlist for alarm doesn’t work

I’ve been using my Sonos one for 1,5 years now to wake up to a spotify playlist every morning. All of a sudden it started playing the default alarm sound instead - even when I’ve reset the alarm or created a new alarm with the same settings. Any tips? <33

170
F
2 months ago
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sneedContributor I
asked in Controllers and Music services
can't add my music source folder

Today I tried to play. My whole library is “mp3ed”. Tried to update the library; doesn’t update. Went to “music library settings” and there was no source folder listed. Tried to add my source folder, which is on an external drive---WOULDN’T LET ME!!!! whaaaaaaaaaat?

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2 months ago
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earsonContributor I
asked in Home theater
TruePlay for TV only

So I have home theater set up in an open floor plan, meaning Beam gen 2 with the TV, sofa closer to the TV (not middle of the room), and era 100s far behind in the kitchen.  Surround settings work great for TV and Music:  I can bump up TV level to reach the sofa, and more even level with Music as I’m more mobile and/or in the kitchen which leaves the sound more immersive everywhere with a sweet spot closer to mid room (and Music playback set to Full).  The problem is TruePlay sounds great for TV (rightly so as it is tuned for when I’m on the couch), but not for Music: most notable there’s a delay between the TV and surrounds, makes the music sound live instead of crisp.  This is explainable since it’s optimized again for one is sitting where tuned.  But it leaves me toggling TruePlay on and off depending if I’m watching TV on the sofa vs listening to Music (especially not on the sofa).  So, my question is there are way around this?  Otherwise, my ask is it would be really useful to hav

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2 months ago
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BillydooContributor I
posted in Speakers
Sonos Died

My Sonos has just gone, died! stopped playing radio and cant access hard drive for music. Have messaged a friend and she’s having same issue. What’s going on? Anyone know. This service is getting worse and worse.

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2 months ago
almazri
almazriProminent Collaborator I
asked in Controllers and Music services
Pin Apple Music collections

I’m unable to pin some Apple Music sections to my Home Screen in the app. Ex “Top Picks”, “Made For You”, “Stations For You” can’t be pinned. Library features can be pinned.  Is this a bug, missing feature, expected behaviour with this POS app?  Anyone know? 

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almazri
2 months ago
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mnouauxContributor I
posted in Speakers
no sound using Ds audio app on iphone

when playing music from my Synology NAS drive using the ds audio app, i get no sound from Sonos speakers.  Files show they are playing, but no sound

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2 months ago
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David RSContributor I
asked in Controllers and Music services
App sees my Sonos stereo pair, wont play anything

I have two play 1’s which the app can see just fine as a stereo pair, white lights on the speakers and all good to go. Except that when I try to play anything it just thinks about it forever and I get no music, just a spinning circle where the play icon was. My music services are all connected, I can search for any music I want to play, all the expected results come up,  just can’t actually play it. The best system is now the worst, no way am I ever buying another speaker from this utter shambles, I’ve ummed and aahed about getting shiny new Sonos speakers but the entire company and product has been absolutely crap for months now and I’m done.

170
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2 months ago
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D247LContributor I
asked in Controllers and Music services
Incoming phone calls while using the app

While using the app on my Android phone, when I get an incoming call I no longer have access to the app in order to mute or turn down the music until I answer the call, and ask them wait a minute until I navigate back to the app to turn down the music. Is there a way around this? For instance, an (always on top) set of controls, or a setting to auto mute during incoming calls, or something like that.

833
sigh
2 months ago
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UsedtobehappyContributor I
asked in Controllers and Music services
Can’t see music on my Mac

Music on my Mac again not visible (No selections are available), starting yesterday.  (This occurred before after the “upgrade”, but I managed to get it working for a couple of months.  Restarted, dropped and re-added library, blah bal blah.Any ideas?  I’m ready to toss Sonos and buy new speakers (I was about to buy more Sonos speakers before the upgrade disaster).

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2 months ago
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Sherlock31Contributor I
asked in Controllers and Music services
Windows desktop App won't connect to my two Play 1 speakers setup as stereo pair

Since an inadvertent lapse allowed my two Play 1 speakers to be updated a few weeks ago, I have no longer been able to use my S2 App which I had previously been very happy with. I have been using the Windows Desktop App to play my music. Not very convenient but it least it works. Or it did until today. Now it says it has found my system but clicking ‘Lets connect’ never works. See below screenshots. Have SONOS changed something else without me knowing again??Any help or ideas would be appreciated? I have completely lost faith in SONOS which I previously loved for many years.I tried chatting to support but after answering a long list of questions the bot decided it couldn’t help me and basically shut my issue down. How to win friends and influence people - NOT.   

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2 months ago
K
KB_Contributor I
asked in Controllers and Music services
Sonos and Spotify Playlists -- something went wrong

Hello,I've been struggling with a problem with Sonos and Spotify for a few days now. I can't play playlists in the Sonos app. The playlist displays correctly, if I click on any song in the playlist, the first song starts playing, if I subsequently click on any other song, the message "Something went wrong..." appears.What works is clicking on the "Next track" icon. Video:  Other services like Youtube Premium work fine. Playing directly in the Spotify app works as well.What solutions have I tried?- restarting the router- restarting all Sonos devices- Deleting apps (Sonos and Spotify) and their data- Reset all Sonos devices to their default stateNothing helped.Has anyone solved this problem? Thank you very much.KB

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MoPac
2 months ago
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stephan1234Contributor I
asked in Speakers
repeated connection problems

I have in parts a pretty old system:two play:1 from 2014, paired with a sub from 2019 two move from 2020it’s never hard connection problems. e.g. I see all speakers in my system. and I can always start music on them. but the reaction time is terrible. changing a song sometimes can take 10-30 sec and is almost never instant. same for changing the volume. sometimes it doesn’t react at all and I can not even stop the music any more. there is one peculiar effect, that might ring a bell with someone: if I switch from bluetooth to sonos the music continues on spotify, but I don’t have any sound. only if I change the position in the song the sound will come.I did the commonly recommended things like resetting router and speaker. but if you think it makes sense to do it again, should I try with only a subset of speakers first? I never have any other problems with my WIFI/router. obviously it’s not the internet connection (via bluetooth everything is fine) I usually control the music via the sp

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2 months ago
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DarkstormyrainContributor I
asked in Controllers and Music services
Overnight weirdness

Woke up this morning to my sonos alarm on my wall mounted Ray going off so I get up and grab my phone to shut it off..   It wasn't listed in my system anymore only one of my Roams.. Later this morning my connect and my other roam appears in the app but still no ray and nor does my bookshelf I logged into my computer to check emails and decided to look at the sonos app on it and sure enough was my Ray and my bookshelf BUT not my roams or connect.Here is a Pic of both my android and pc app side by side. Note: at this time only my ray is connected by wire.  

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Corry P
2 months ago
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Awe-SamContributor I
asked in Portable speakers
Roam and Move as Surround…build a base

I get it, you can’t use Roam and Move as surround speakers.  But it would be nice if you could.  I want to use roam in the bedroom on the nightstand because of the small footprint and the small room.   so what would happen if you had a charging base that was part of the Sonos surround to connect with your main channel (arc, beam, etc.) then when the roam is on the charging base, the system treats it as a surround.  When you remove it, the base says ‘there is nothing here’. This would allow me to snag one to take to the pool during the day and watch a movie at night.  just think about it. Plus it’s another way for you to suck about $200 out of my pocket. 

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MoPac
2 months ago
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Pearl-E-GatesContributor I
asked in Speakers
connecting bluetooth speaker to existing system

Would like to connect what is playing in the Era 100 Bluetooth speaker (the turntable, a phone) to the rest of the Sonos speaker system, primarily play speakers. Is that possible?

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Corry P
2 months ago
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cwmanContributor I
asked in Controllers and Music services
iOS App does not show all albums from artist from Apple Music

Hello,we had that issue already with the old app, but there we saw a lot more.With the new iOS-App, I can only see round about 30 Albums instead of 230. And it is not possible to sort them in a correct order.The artist is from Apple Music.Why is the list filtered by Sonos? I would expect the same result in the Sonos app and in the Apple Music app.Best RegardsChristian

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2 months ago
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RWilksyContributor I
asked in Home theater
Sonos 1 surround speaker crackle

I have an Playbar and 2 x Sonos One’s set up for surround sound. The left speaker has started crackling when watching the TV. I can’t highlight when this happens as it is intermittent and sporadic and very annoying😡Any ideas about what’s going on?

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2 months ago
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StewarHydeContributor I
asked in Speakers
Play 1 - no sounds

Trying to add a Play 1 to my system. Have done a factory reset and power cycled.App finds the Play 1, has done an update, and my mobile connects to the temp WiFi but the speaker doesn’t play the chime. It then asks for a button press and doesn’t detect that either. Bit stuck now. White light is flashing on top. Any help gratefully received.

372
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2 months ago
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AcastoContributor I
asked in Home theater
sonos beam cutting out

Why does my beam keep cutting out while watching the tv?

354
Corry P
2 months ago
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LegallycuriousContributor I
posted in Controllers and Music services
playing files from mobile phone on Beam G1

When updating the beam generation 1 and using the latest app, the facility to play locally downloaded files is not available.I downgraded back the Beam back to the previous software version. I also downloaded the Sonos S1 app. I had to factory reset the Beam and add it via the Sonos S1 app.  I was then able to play files on my mobile direct to the beam.Has anyone found a way to easily play local files on the Beam via the Sonos app (not the Sonos S1 app)? Thanks

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2 months ago
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RichyrooContributor I
asked in Speakers
pair not connected on 2 of my era 100s

Hi all, I was wondering whether someone could help me with an issue I have been having. I have a Sonos era 100 pair and a beam gen3 with a sub in my lounge,And a pair of Sonos era 100s in my kitchen! 80% of the times I go on the app to merge the speakers I get "era 100 pair not Connected" message on my kitchen pair, but my lounge speakers are always there and working fine. I have done the reset speakers and turn them off then reconnect to my wifi which sorts it out, but I can't do this evertime they don't show up, Is this a app issue which they are sorting or is there a solution to this that I can do myself? I'm so frustrated after spending a lot of money on this kit. Any help would be greatly appreciated. Rich 

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Corry P
2 months ago
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Craig262Contributor I
asked in Headphones
hi res audio on sonos ace

Hi I have an iPhone 15 and Sonos ace. can I get a DAC connector and wire my headphones to my phone and get hi res lossless?  any help would be great before I buy a DAC.  Thanks  craig 

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2 months ago
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Hillbeley1Contributor I
posted in Controllers and Music services
Room selection highlight

Can the active speaker be more obvious - the grey ‘highlighting’ isn’t highlighted enough. 

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Corry P
2 months ago
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BoernGeeContributor I
asked in Controllers and Music services
Albums in music library

The unability to create the personal music library in searches is bad enough and has been reported by many users already.Now I faced another challenge when trying to browse the music library: so far, in the new app, the listing of albums was accurate, still a bit clumsy to go through without the A-Z bar on the side, but possible.On the weekend, without having done any further app update (Android), the album list looks very different. The Sonos app lists every song of an album as one album (!), so the actual list of albums is not there anymore. With 55.000 titles on my NAS, it has now become completely impossible to choose albums or tracks.Have other users also run into that problem?

29712
Corry P
2 months ago
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Steve JMTrending Lyricist I
asked in Components and Architectural
Sonos Amp EQ and sub settings not working

The EQ (bass and treble) settings can be adjusted up to plus 10 and down to minus 10 and the sub setting can be adjusted up to max at plus 15 and all the way down to minimum and it makes no difference at all to the sound which is horribly flat. Turn off sub. Turn on sub. Turn on loudness. Turn off loudness. Doesn’t matter the source either be it NAS drive local library or Spotify or 5.1 video sources. I don’t know if this is related to an app update as I haven’t used it for a couple of weeks but I strongly suspect it is.I’ve restarted the phone, tried a different controlling device. Same. I unplugged the Amp, the sub and the surrounds for 10 mins but on startup still had the same problem. I’m not sure what else I can try. Any suggestions?

5464
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2 months ago
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