Get help and assistance with your Sonos system

Hey! any ideas why my Sonos roamdefaults to a volume of 15% rather than just remembering the last volume I used? thanks!

Good evening everyone,given that Symfonisk can use music library in a NAD, could it be possible that the system could detect cloud Services?I have all my library on Mega (it could be BOX, or DROPBOX of course) and I would love to Listen to it through my sonos speakers.Could this be possible?thank you very much

Hallo,ich habe mir im letzten Jahr eine Beam 2 gekauft. Seit einiger Zeit ist die Statusleuchte und der Touchscreen ohne Funktion. In der App ist aber beides eingeschaltet. Bis auf diese beiden Mängel funktioniert die Beam einwandfrei.Hat vielleicht einer das gleiche Problem oder kann weiter helfen?Danke im Voraus.Gruß Stephan  Moderator edit:Google Translate- Hello,I bought a Beam 2 last year. The status light and touchscreen have been out of order for some time. Both are turned on in the app, though. Apart from these two issues, the Beam works perfectly.Is anyone else experiencing the same problem or can help?Thanks in advance.Best, Stephan

Just to reiterate that there is still an issue streaming SiriusXM without encountering drop outs. Some times it takes a few hours, sometimes it is less. The issue ONLY occurs with SiriusXM. The issue is not related to anything in our Sonos ecosystem or network. This has been confirmed. We have been in talks with Sonos dealer technical support (we are Sonos dealers and custom integrators) for almost a year, throughout which we have gone deep into diagnostics, made significant changes to our Sonos ecosystem and network, but the issue persists.The only solution is stopping the stream, waiting for ~ 30 seconds, then starting it back up. The issue is resolved temporarily than comes back.Sonos ultimately threw up their hands and deemed the issue on SiriusXM’s side stating that the encoding method of the SiriusXM stream is incompatible/too high of a bitrate for the Sonos ecosystem to be able to keep up with. We looked at multiple streaming service encoding formats via diagnostics and Sirius’s

Hi. Just set up two brand new Move 2s. Both work fine on their own and as a group. But when I try to pair them in Stereo mode, only the primary one plays music. This happens no matter which one I start with.  Any ideas would be greatly appreciated. ThanksG

I have two Play 3 speakers that used to play fine, then they started disappearing from the network and neither Spotify nor the Sonos app could find them. In the end I factory reset them.Both played nice during the reset, and the app found them no problem.. I went through the process where they play some bell sounds and the app declared they had been added. But there was still no sign of them. So I rebooted them, rebooted my phone, took them to another room, and eventually gave up and went to bed. Next night I tried again. Still nothing. Then suddenly, one of them started flashing green, and the app added it. Yay, one speaker works. However the second still refuses to connect.The mute light is solid white.Both speakers are on the network with IP addresses - the same network as my phone - and both are sending low levels of network traffic, and have been the whole time.What is going on here? How do I fix it? 

I have a Sonos Connect Amp that had the PMW and  two MOSFETs  short. Replaced them and is well except the four TVS on outputs are blown open.  What are the part numbers for the TVS16001 -16004 on located on bottom side by output terminals. I see AF 41 GFX and I can’t  find any thing.Thanks for your help in advance,John

I have a Beam gen2, 2 symfonisk bookshelf and 2 somfonisk picture frame that I wanna use for surround, but I can only add either the bookshelf or picture frame speakers - not all together  Any ideas on how to configure all into the surround setup ?

I keep "loosing" my Arc Ultra that has 2 x Symfonisk and a Sub Mini that make the surround sound. I have rebooted the WIFI and it sometimes kicks in. I have disconnected them and connected at least 3 times and getting tired of it. Any ideas on getting in more stable or just an on going work at Sonos?  

I have a gen 1 play 5, with 3x play 1, 2x play 3 and sub. I have factory reset the play5 and want to remove from system so I can update to new app. Don’t want to loose playlists, or have to start again. when I try to update to existing, on my network it says I can’tunsure as to why?? Thought it might be play 5 as 1st gen…. Can anyone please help🙏

This might be a feature request that would improve usability of the Sonos system. When you have grouped some Sonos speakers and the TV is in this group I would like to adjust the volume of the group using the TV remote including muting. Scenario is when a phone call comes in or similar case when you need to mute or adjust volume level instantly.Technically this should be feasible because right now the TV remote controls all 5.1 speakers through HDMI ARC. And the Sonos system knows which speakers are grouped together. Volume adjustment when using the remote should be the same when adjusting the group volume bar in the App. Of course this feature should be optional managed in settings.  

Okay, so I bought an Arc and gen3 sub about 2 years ago, primarily as for movies tv etc. Always been happy with it until I recently switched to iPhone from Android.no matter what I try, my iPhone will not airplay to the arc directly from Apple Music or YouTube music. It shows the arc in the airplay list but attempting to connect gives a “cannot connect to arc” error.i can play audio from both apps when used within the Sonos app but let’s be honest, the UI blows so not ideal.i can also airplay to my tv and play through the arc since it’s my tvs primary audio setup.i have an old Sonos one in the office at work and that streams audio great via airplay, yet I spent a bomb on the arc and sub and can’t even get a connection on my iPhone. Tried resetting everything, even the router but no bueno.

I recently tried to use Apple Music with Sonos and learned SONOS won’t import any files that aer mp4 and those files can't be converted.  I have a lot of music I own and want to be able to use a streaming service to augment what I have.  (I want playlists that have both my own music as well as music from a streaming service).  So I googled Amazon Unlimited and it sounds like this might have fewer restrictions.  IIs it possible to download music via Amazon Unlimited, import everything to SONOS such that I can listen to both my music and downloaded music in playlists I’ve created?  I don’t want to go through Alexa and I DO want to mix and match what I’m listening to.  (My SONOS speakers are old and do not support streaming to them directly from for example iTunes).  If Amazon Music Unlimited has the same challenge that Apple Music has is there a streaming service that does work this way? 

I got a couple albums recorded in Atmos but no luck when trying them through app's music library nor  plugging to my projector's USB the hdd that holds this media. It always send it downgraded to my arc ultra and eras 300 in stereo pcm.Is there an Android media player or any other workaround that will let me enjoy this music at their full encoding with my sonos system?Thanks community.

bonjour,impossible de lire Apple Music, que ce soit sur sonos ARC ultra ou Beam gen1 un depuis ce matin j’ai tout essayé déconnecter reconnecter puis déconnecté le compte Apple Music, le reconnecter. je suis à jour iOS et appli sonos.ces bugs récurrents sonos deviennent lassants à la longue .. obliger de lire la musique en AirPlay donc en mode dégradé… adieu le dolby atmos notamment si quelqu’un a une solution ?d’avance merci Moderator Edit - Translation by Google:Hello,I've been unable to play Apple Music on either the Sonos ARC Ultra or Beam Gen1 since this morning.I've tried everything: disconnecting, reconnecting, then disconnecting the Apple Music account, and then reconnecting it. I'm up to date with iOS and the Sonos app.These recurring Sonos bugs are becoming annoying after a while… I have to play music via AirPlay, so in degraded mode... goodbye to Dolby Atmos in particular.Does anyone have a solution?Thanks in advance.

I've a Sonos Move and from yesterday evening the MIC light it's turned on and I cannot do anything. I try to reset but nothing is working. Any solutions?

My system (still S1) has been set up with some kind of workaround to receive Patreon-only content from a podcast in a direct stream, in addition to the podcast's public content. I let Patreon lapse for a month, and now the workaround isn't working and I can’t find the directions I used before. Does anyone recognize this process enough to help me get that member-only stream back into Sonos? TIA!I should add that I don’t subscribe to streaming services (Spotify, Amazon Music, etc) so that’s why I’m looking for the process to add a direct stream.p.s. Pardon the typo in the subject line. :D

I would like to see the lyrics while I’m playing a song in my Sonos app. Normally I use Spotify.  is it possible?

Hi, I have new Mac Book and trying to set up Sonos. Installed the app but there is no sign of “manage” to allow me to add music folders etc., I’m new to Mac and tried searching, googling etc., but am stuck. I have read other interesting articles about how to get my folders working once I can find “manage”, at least I think I have.

I often listen to jazz playlists and the music plays with sudden stops and starts again few seconds later.It’s very annoying.Irene Lepicard 

Looking to add a SubMini to my current Playbar and Paly1 setup on my tv. Will the SubMini connect? I do not see the Playbar listed only the Beam. Thx!

Sonos has marked this issue as “resolved” but it’s not. I stream radio with Apple music every day though my Sonos Beam and inevitably I start experiencing drops in the stream. Meanwhile on my portable sonos speaker I never experience this drop no matter where I put it in the house. Yet another unresolved glitch by Sonos that people are begging them to resolve.

Hello, I installed my Sonos Beam soundbar and paired it with two Sonos One SL speakers. They work well together. The Beam soundbar is connected to the HDMI Arc port. Unfortunately, when I turn on my TV, my system doesn't always connect automatically to the TV and the sound comes directly from the TV. I have to go through the app each time and reconfigure the TV in the system options. TV: Philips UHD 50PUS7906/12 Is this issue known and is there a solution?Thanks in advance.  

Bonjour,Pourquoi n’a-t-on pas accès à la configuration TRUEPLAY de la Sonos Beam Gen 2 quand on ne dispose pas d’un appareil Apple ?!On doit acheter un iphone ou un ipad pour utiliser sa Sonos Beam Gen 2 !!!!C’est aberrant !Merci pour vos réponses.Rodinet