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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27823 Topics
W
WannContributor I
asked in Controllers and Music services
Can't see queue from spotify

If I search for an album (or a playlist) on Spotify from the Sonos app and choose to play a specific song on the album, the first song of the album or playlist plays, not the one I chose. When opening the queue for that specific room in Sonos app the queue seems disabled and it looks like when I used to play on a Sonos speaker from the Spotify app. Image attached.Both iOS and Android. Anyone else experiencing the same? 

2129
D
2 months ago
D
DamesyContributor I
asked in Controllers and Music services
Connecting to my NAS

HiI mainly have used my Sonos system to listen to my own music, which is stored on a Buffalo LS-WXLF5D NAS.I had it set up and working fine on the S2 app.Since the up-heavel with the app, I have been without this function. I now see that Manage library is back. I have gone to Add Folder / Enter Share info….given my PC path name and the NAS mapped folder - //192.168.1.10/ZBut, I just get Access is denied. I’ve tried with and without the NAS’s username and password, but same result. Have also tried turning off my Firewall, but same result.Am I doing something stupid? As I say, it previously worked.Thanks!Damien

39514
Stanley_4
2 months ago
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LizardpudlianContributor I
asked in Home theater
Sonos Arc status light not showing when increasing volume on Sky Q remote

For several weeks now the status light on my arc does not show whenever I increase or decrease the volume on my sky q box via my sky q remote. It’s really annoying as it doesn’t seem like the volume is increasing (as it goes up in increments of 2) so I want the visual there that it is actually going up. It also doesn’t show when I go up to the arc itself and physically press the touch buttons on top and I’ve no idea why? I see the volume physically increase when on the app when I press increase. I’ve reset the remote and tried to pair again but no joy. I’ve also turned the status light function off/on via the app. It seems to be a bigger issue than that though, as it doesn’t show when I physically press the top of the arc like I’ve said. My TV is an LG 77 inch G2 if that is relevant. For reference, I have a Sonos Ray in the bedroom and that still works correctly, showing the status light when I increase/decrease on my sky q mini box.  Any idea what it could be?  Thanks in advance! 

322
L
2 months ago
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ErnestonetContributor II
asked in Home theater
Sonos app issues with equalizations

Hello my sonos app dont save any equalization value that i put after i put like more bass or more treeble goes to cero all the time. I have a beam 2 and sub mini

821
Ken_Griffiths
2 months ago
MKwheeler
MKwheelerAvid Contributor I
asked in Speakers
Crossover Frequency Setting For Sonos Sub

Does Sonos allow for setting of a cross-over frequency for the Sub?  If so, how is it accessed?  All I see is a volume control for the Sub

722
MKwheeler
2 months ago
M
Moate0Contributor I
asked in Controllers and Music services
music on usb router still not accessible

Is there going to be an update to access my usb router to play my own library? Or is there way to connect?

654
I
2 months ago
G
Geyes54Contributor I
posted in Controllers and Music services
Not playing Apple

Seems like I am in the same boat with so many others.  I have 7 Sonos One SLs and Apple Music will no longer play.  I was looking to purchase the surround 7.1.2 setup, but this has completely turned me off of getting it.  Seems like app updates can render your speakers useless.  Or at least useless for your primary use.  I miss the time when things weren’t so reliant on connection.  I have tried to reauthorize with no success…i can see the service and pick the playlist, but it just spins.  Any help/workaround is appreciated. Sonos, try some beta testing before crippling the users.

160
G
2 months ago
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Col90Contributor I
posted in Home theater
Sonos Amp

Hi I would like to connect my sky a box to Sonos amp 125 does anyone know how

272
sigh
2 months ago
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PopkidContributor I
asked in Controllers and Music services
Alarm did not go off at set time

Hi all sorry if someone has already asked but does anyone has the same problem?   I set my alarm either chime or sono favorite like a radio.  However, it never go off at the set time.  I live in UK and she since the new app my alarm isn’t working anymore…Any help will be very much appreciated.Thanks

651
Corry P
2 months ago
F
FurmiContributor I
posted in Speakers
repair

Where can i repair symfonisk speaker in Hungary?

181
A
2 months ago
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Bac2Day1Contributor I
asked in Home theater
Expand Sonos S2 group to dummy speakers

My living room sports an Arc, Sub G3, and two Ones as rear channels. Everything works great. I also have two non-Sonos ceiling speakers on the patio next to the room, which I would love to connect into the Sonos group and play the tv sound.  I already have a Bluetooth amp on those speakers but can’t figure out what I need to get it in the loop. Would also like to continue using speakers as bluetooth occasionally. I’d prefer not to spend another $700 to get the newer Sonos amp, if I can help it. Any idea? Thanks for any insight!

533
melvimbe
2 months ago
Anton
AntonContributor I
asked in Controllers and Music services
'Non-standard' downgrade to S1

Hi everyone,I currently have 4 x Play:1s, a gen 2 sub, a Five, a Roam SL and a gen 2 beam. They are all running firmware 16.1.1 (build 78152020) and are controlled by the 16.1 S2 android app (build 78151030). I ‘sideloaded’ the 16.1 version following the disastrous release in May.My main use case for Sonos is to play my personal library of music from a USB stick connected to my router on 2 zones (2 x play:1s and 2 x play:1s plus the sub). The beam is used solely with a TV, the roam/five are used to stream internet radio.For various reasons relating to my routers support for SMB1 (ASUS DSL-AX82U), not having a NAS, working without internet and not wanting to upgrade to the latest app version, I want to downgrade the play:1s and the sub to S1 and separate the components into 2 systems, with the more up to date components on 16.1 S2.The 16.1 S2 app does have the option under ‘support’ to ‘downgrade products to S1’ and I’m wondering if anyone has done this on the pre-May S2 app? 

24311
Schlumpf
2 months ago
F
FoyContributor I
asked in Speakers
TWO NETWORKS- ONE WIFI AND ONE BLUE-TOOTH - INDEPENDENT

Attempting to install new MOVE. i have two speakers, one mini sub and one beam all connected through WIFI. i can group all. The MOVE, on the other hand connected via Bluetooth with BEAM. I cannot group with all others. instead i have two networks  HELP

457
F
2 months ago
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gautambangaloreContributor II
asked in Components and Architectural
Sonos amp not detected in the app

Hello, I have a Sonos amp upstairs and is connected to WiFi. I have speakers downstairs to the roof which are connected to the amp. However I am not able to detect the amp on my mobile app after I’ve changed mobile.  please advise. Also is there a way or a page using which I can detect which WiFi network amp is connected to?

745
Ken_Griffiths
2 months ago
Z
zxb2Contributor II
asked in Controllers and Music services
Media library on an external SSD drive (not a NAS) directly connected by USB (not to a router)

Since installing the update in May, I haven’t been able to use my Sonos speakers for the only use that matters to me: play the music recorded on an external SSD inserted in the Satechi Stand & Hub For Mac Mini (https://tinyl.io/BOh8) connected to my Mac Mini through USB. I followed the instructions from https://trello.com/c/wcfwIU8A/2-local-music-library But… Any help would be very much appreciated. 

401
Pools-3015
2 months ago
A
AndigallsTrending Lyricist I
asked in Controllers and Music services
System not found on network ……. EVERYTIME i access app

Hi folks, turning to the community as one last throw of the dice to try and resolve this, otherwise I will be selling the 2 x Move speakers. Having read through the various posts around the updated app (absolutely horrible) and various posts surrounding my similar issue, I have been unable to find a solution that works.  when I try to access the speakers through the app (BT full fibre and iPhone 15 pro) I get the attached error message about “system not found on network”. I then search and add my speakers once again. Within 2 minutes, they disappear yet again.  I have to go through this process EVERY time I access the app, I have been unable to simply open the app and play music since the app update.  can anyone offer some advice with this that has maybe found a solution as I do love the speakers but this has now become unusable and will be forced to sell.  thanks all. 

110630
C
2 months ago
R
rmejia16Contributor I
asked in Components and Architectural
Sonos Amp - Sonos by Sonance + 3rd party passive sub

I have a Sonos Amp along with a pair of Sonos by Sonance Outdoor speakers and I want to connect-add a passive GLS8 OSD Subwoofer along with a Fosi M03 mono sub amp, is this configuration possible all together in the Sonos Amp??

603
F
2 months ago
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faintaxisTrending Lyricist I
asked in Components and Architectural
Sonos Connect Amp S2 missing features

So I've been posting fairly consistently about the missing sub controls on the Connect:Amp S2 - after getting my hands on a newer generation connect amp which has the sub controls in the app, it's become evident that the "sub output" feature has been removed from the Connect:Amp without ANY notification of doing so.Is there any plan to restore the sub output on the Connect:Amp or will I have to raise this with trading standards?The app mis-steps I can just about deal with, but removing features without notification is completely unjustified! 

190
F
2 months ago
S
SbranoContributor I
asked in Speakers
update sonos era 100

Hello, how are you? I'm having trouble setting up the Sonos Era 100. When I add it, an update appears that always gives error -30. I've already switched phones, reset the speaker, etc., and nothing works. It's very frustrating because the product isn't cheap. How can I solve this?

481
Pools-3015
2 months ago
F
faintaxisTrending Lyricist I
posted in Components and Architectural
Sonos AMP Sub Output

I'm just going to keep posting about this until I get a fix or Sonos acknowledges the damn bug!I have 3 sonos amps, and a powered sub. Connecting to the sub output on the amp works, but very quietly. I have to push the subs' gain up to full to get any output! Critically, the app doesn't show the sub controls when a sub is plugged in. At all. I've tried all 3 amps with the sub, all exhibit the same issue. Anyone else seen this? And is sonos even going to acknowledge it? Or will we see another pair of damn headphones before they do? 

18016
F
2 months ago
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MarVissContributor I
asked in Speakers
Sonos Move charging dock replacements

My Sonos Move failed charging dock replacement It charges Ok via USB-C, using the same mains socket outlet, so I know it’s the docking base. I also measured the voltage across the dock pins and it is zero. I bought it new from John Lewis in May 2023 but they no longer stock this older model and so under their warranty I can only get a refund or a same-price alternative or pay the extra £140 for the newer Move 2; non of which are appealing to me. Do Sonos provide replacement charging docks?

859
Schlumpf
2 months ago
N
nikkoponsContributor I
posted in Home theater
Where to put the speakers? (very large room)

Hello.I want to complete my arc with two era 100 (in the future I will change them for era 300 if my budget allows it).The problem is that I don't know the ideal location.Is it better to have them stuck behind the sofa (option B) or 5.5 meters away (option A?I know it's a long distance, but I can't put them closer due to plug issues.  

1515
R
2 months ago
J
Jorch02Contributor I
posted in Speakers
ayuda con la ubicacion de los cornetas

Buenas compré un conjunto de altavocez de sonos 2 era 300 para la sala de y el comedor q son abiertos y están conectados y 10 era 100 para repartir en el resto de habitaciones y áreas de la casa. Mi duda es la siguiente de qué manera es mejor colocar y configurar os altavoces para tener un sonido más uniforme por toda la casa por ejemplo en el área de la sala y comedor con los era 300 se recomienda ponerlos uno en cada area independiente o ponerlos a trabajar como estéreo. Y con los era 100 por ejemplo en la cocina o en los cuartos grandes con 2 altavoces es mejor emparejarlos y q trabajen como estéreo o separarlos los más posibles para que el audio se reparta por toda la habitación. También tengo duda si para el exterior de la casa es aconsejable usar 2 o 3 altavoces Move 2 o usar altavoces pasivos con un amplificador. Gracias de antemano por su respuesta 

101
R
2 months ago
F
fleetmackContributor II
asked in Portable speakers
move 2 - cannot group or control volume

I have about 20 Sonos devices. Suddenly I cannot control volume on my Move 2 from the app (works fine via physical buttons on the move). Additionally, when I try and group my Move2 with a port, not only does it not group, but my move goes into "sleep mode" until I turn it off and turn it back on again. I only use the move with the line in adapter.This used to work great, what is going on? I need this fixed by football season, else my back yard projection system is useless.This is why I bought the move, 3 ports, 6 speakers, and a huge emotiva amp... and now none of it works any more

251
M
2 months ago
Rebelfish
RebelfishContributor I
asked in Home theater
Sonos Ray no longer taking optical audio input

Today all of a sudden, my Ray no longer takes Optical input. It worked fine yesterday, but now it won’t respond to optical audio in.  At the same time, I became unable to browse or play Amazon music, though iHeartRadio still plays fine. I don’t know if these are connected in any way.  I’ve tried unplugging and plugging the Ray back in, and removing the Amazon music service & re-adding it, but neither help at all. 

1959
Schlumpf
2 months ago
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