Get help and assistance with your Sonos system

I recently purchased an Arc Ultra for my Samsung TV.  I connected the HDMI cord to the tv and it works great, but when I turn off the TV I am no longer able to play music through the Arc via airplay. When I unplug the Arc, I’m able to discover the speaker over airplay, but it immediately goes away once I start using my TV and never returns. Does anyone have any advice for how I can get the Arc to connect to airplay without resetting each time?

I’m watching television and my era is not activated, but it’s making a crackling noise on and off intermittently as if it’s listening for my voice, or maybe the tv sound is activating it. I shut off the voice feature and it’s still occurring. Anyone else with this issue? 

hi can anyone else with ERA 300’s confirm if they click (make a static type noise) just before the music starts and a couple of seconds after it is paused? I’ve just purchased a pair and noticed in a quiet room this noise. It sounds like the noise is made when the speaker wakes up and when it sleeps. Anyone else hearing this?

Where has the content service Radioapp gone? It is no longer available since i upgraded to the new app.

Hi! I have some weird and annoying problem with my One SL. When I initially start playing music from my iPhone or iPad via AirPlay, there is just silence. It takes about 2mins or so before it then suddenly starts playing. Alternatively I always need to kinda kickstart the speaker by playing something through the Sonos app. And then also AirPlay work fine.I use these speakers only every now and then. I suppose so they have enough time to eventually go into some kind of sleep or deep sleep state… The problem does not occur when they are idling just for a day or so. When I start AirPlay it connects (so no connection errors), and also the LED on the speaker lights up (I think). Also music on the phone is happily playing. Just, there is no sound.Anyone else has that problem or knows what I can do?

Hello, I’m using two Era 100s in a stereo pair mode, and one of them is connected to my bluetooth devices. Both speakers are updated to the latest software, and I usually don’t have issues with the bluetooth playback. However, I noticed that after I restart my WIFI router, I lose the sound in bluetooth mode. I can connect and disconnect my bluetooth devices with audible confirmation chimes/status LED from the Era 100 that’s being used as a bluetooth connection point. However there’s no sound playing in this case. I tried toggling the bluetooth button on the back of the speaker, and I confirmed all my bluetooth devices see the connected Era 100 speaker just fine. What’s interesting is that WIFI music playback is not affected after the WIFI router is restarted. What fixes the issue is to force a power restart by disconnecting power plugs and reconnect. What I don’t get is that the bluetooth module shouldn’t be affected by WIFI connection status change due to a router restart. This seems

Having the same problem as other posters. I cannot play anything from my Apple Music collection through the app. It buffers endlessly or does not respond at all.  But I can stream via airplay to my One SLs, sub and arc. Other sources work fine through the app - Sound cloud, Sonos radio, Spotify, etc.  This problem arose some time in the last 6-8 weeks because that was the last time I used the system and it worked fine then. 

Updated today to 80.15.01 Android + the latest update on the SONOS Beam Controller.I have my Music Library on a DLNA server (Twonky) in my local LAN.I still encounter queue-related issues:browse to Music Library → Albums: I can, indeed add an entire Album to the currently playing queue browse to Music Library → Folders: I cannot add a folder to the currently playing queue (exactly like in my other post where I reported this) browse to Music Library → Imported Playlists (where I see the .m3u files that I have in my library) go to one playlist, hit play: it works fine go to another playlist, go to context menu, hit Add to End of Queue: I get an error message: “Unable to add to queue” I stopped here, for now that’s all the free QA work that I’m willing to provide to SONOS. As I previously said, I’ll keep using the SONOS Beam to listen to TuneIn Radio, Spotify Podcasts and personal Music Library. It does it’s job, headache is manageable, especially considering that since it’s a single pro

Have iTunes library on NAS - can access and play songs by Songs, Artist, Album, etc. but Playlist does not work.  I see all Playlists and songs within in but when I try to play, I get message that says “unable to play song as share on NAS does not exist”.   Again, I can play songs by individual songs, albums, artist, genre but when trying to play songs in a playlist, get error message.

I have two Sonos SL speakers and was hoping to pair them up with Sonos Ray for my 2nd TV not as Surround speakers (it's an open plan room, so not possible to place them as surrounds) but as additional front speakers.

By far the most useful way I found to create a playlist was to build the songs in the queue, listen to them and shuffle the order until I was satisfied  and then save the playlist. will this capability be returning?

I saw a previous thread regarding this failure with burnt R37 on a Sonos sub main PCB, but it was closed perhaps due to inactivity. However, I was wondering if any other users also faced the same issue and possibly have an idea of the possible cause to this failure. I like to repair my unit, as the companion Sonos beam is still working fine. I bought the set in 2019, I have forgotten what generation that is, maybe someone here who is well versed with Sonos product could help me identify. Hope to receive some advice.

The new app is taking shape nicely and I'd say its now functionally almost matching the old app (and of course it looks better and is 'modern'). But there are still some little gripes that I'd like to feedback to Sonos:1) When entering the queue it takes you back to the top instead of where the current song is being played. Gets very tedious when you have a long list. Would love to see an Apple Music style queue where tracks already played are hidden but you can always scroll back if you want to replay that song thats stuck in your head again....and again.... and again… 2) When I want to play 'My station' from apple music on the home screen it always fails (error). I have to go to services > apple music and play it from there every time. Could be widespread to all stations but I haven't tried. Another little annoyance.  3) Album art seems to drop in and out of existence. 4) Search. When searching it would be great to set a service as default so it gives me the full search of that se

The optical cable for my new Ray soundbar doesn’t “snap in” to either the soundbar or the TV. Even when pushed in hard. Pricarious connection, easily jostled out. 

I can start Spotifyplaylists playback on livingroom speakers, but after one or two songs, it just stops playing the next song. When I then manually skip to the next song, it will play it and then stop again.I tried re-adding/reauthorizing Spotify service but this didn’t help. I also don’t think its a networking/router issue since it plays fine after manually going to the next track. 

My Sonos 5: gen 2 is not connecting to my Wi-Fi.  I have tried everything, but still won’t connect.  any ideas?

I am running an android phone and installed the new app last week. Ever since, it has been taking 5 minutes or more just to start the app. It is unusable. I have tried clearing cache and clearing all data then connecting it again, but still no difference. The old app loaded in seconds. Is anyone else finding this?

I have an Apple Music playlist with approximately 1200 songs.  When I shuffle play the list on Sonos, it only utilizes the first 200’ish songs (alphabetically songs beginning with A-E).   How can I get Sonos to recognize and utilize the entire playlist?

Hi,question. Did anyone notice that their paired Sonos Era 100s (or possibly 300s) did not update properly?the app said I had firmware update for my devices (shame it does not list which devices, as for example my current WiFi setup includes a sub as well). The notification does not say what is being updated and there is no link to a post but, fine, I can spend time searching for a post when I’m Ona. Bathroom break, right? (I’m being a bit sarcastic here, though in reality, I can live with that unless something starts to act fidgety after the update).but, my system supposedly updated and now it shows that only one Era 100 has the current build installed. Pushing for updates within the app only gives me “your system is up to date” response - which is not true.I did restart the speakers and the sub - disconnected form power supply and let them rest for a bit. I checked internet connection. And?still, as visible on my screenshot, one 100 remains using the older firmware.Sure, I could unpa

Is there a way to disable in-app advertising?  Every time I open the app, there is an add right in the middle of the screen.  This space should be utilized for my most commonly used features.  Can you please make the advertisements opt-in?  Or at least move them away from the most precious real estate in the application?  I promise you, they are having the opposite effect of making me want to buy more of your products. 

I applied the latest update on April 9, 2025. The sleep timer is yet again missing. Moderator edit: Removed picture containing Sonos ID and no useful info.

I’m watching a movie on Plex which shows it’s Dolby Digital Plus 5.1 and I’m sure it’s only stereo and the same thing watching YouTube videos. I'm sure those are also stereo. I’m wondering if I have a setting messed up in my App. Any ideas?

I’m building a new house and wife doesn’t want a soundbar near the frame tv. (She wants a clean  mantle for decorations..etc.    Would 6 In-Ceiling 8” Speakers by Sonos and Sonance wired to a SONOS AMP (inside built-in near TV) work?  I figured the TV’s eARC HDMI to AMP and phantom center with Trueplay would make the set up work.  I would have three speakers as left channel and three as right channel and the AMP set to mono.    No need for a crazy set up since we have a media room.  Living room would be for casual TV watching and sports.   Thanks in advance!  

Hello, This may be a bit bespoke, but I’ve brought my two old Play:5s (recently upgraded home) to the office and I want to make a wired setup through the ethernet (using the S1 app). As you know, I cannot do the initial setup through the company WiFi because Sonos will not work through wireless that requires a corporate login/password to connect. I swear I had this working several months ago, but I’ve moved offices and can’t get it working again. I know that I can create a hotspot on my computer run a Sonos network off that, but then how do I switch the connection to ethernet only? When I try connecting the ethernet to the Sonos and cut the hotspot the connection fails. I’ve talked to IT and they have no problem with me using the Sonos and they say there is nothing specific they are doing through the network to stop the connection so long as I can get it set up myself. They even gave me a gigabit switch they had laying around to run ethernet to both speakers. Is there no way to just pl

When is it planned to add support for RadioTunes/DI or customURL in S2? I am not referring to TuneIn - I don’t want to use another service to use another service, I want to use, directly, the URLs that RadioTunes offers me, although a proper integration would be better.