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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

29312 Topics
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schmidlt4Contributor I
asked in Speakers
Setting up Play 1: stuck on "finalizing connection"

I’m setting up a Play 1 on a brand new network using the Sonos 2 app.  All of the steps seem to complete (chime, joining the temporary network, etc) then the “finalizing connection” screen appears with the bouncing dots.  I’ve waited 20+ minutes and nothing has changed.  Do I start over?  what’s the hangup?

2071
S
2 months ago
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tbsolmsContributor I
asked in Home theater
Surrounds via Sonos Amp

For my home theater centered on a Beam, I recently ditched my Play 3s to go to a set of in-ceiling 8” Sonos Architecturual speakers with a Sonos Amp. I have everything connect correctly but the surrounds are not nearly as strong as before. Any advice?

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T
2 months ago
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FraenkskenContributor I
posted in Portable speakers
Battery Level

Hello dear community.I can no longer find the battery level in the app. Can someone tell me where it is now? Thank you very much.

441
controlav
2 months ago
2
2CamerasContributor I
asked in Controllers and Music services
adding multiple music service accounts

How can I add my partners Apple and Amazon playlists to my Sonos account

632
MoPac
2 months ago
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EickenContributor I
asked in Speakers
Connection issues with Samsung Galaxy S10

Hi, I just bought the Sonos multiroom speakers Five and Era300. I am having issues with the connection. The setup worked fine, I was able to connect both speakers and initially the music is running in both rooms, but then sometimes one room will lose contact and just stop playing the music. And without me doing anything it will start playing again, going on and off... it's so annoying.Also, there is a latence in how quickly the system reacts to f.ex. me regulating the volume through my mobile, or pausing the music etc.My husband has a One Plus mobile, he isn't experiencing the same issues, it runs smoothly on his phone. Is there anything I can do? Help would be greatly appreciated, thank you!

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UKMedia
2 months ago
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EPicTrending Lyricist I
asked in Controllers and Music services
S2 Firmware 81.1-58074 does it have any bugs?

I have Sonos S2 Desktop App for Windows 80.1 55014 installed, Apparently, 81.1 was introduced on Oct 29th. Sonos now will not let me update my local music library without first updating to the new software. The option to “Update Music Library Now” is simply greyed out (and so are other options such as “Music Library Settings”). This was always an issue as when I updated from 79.1 to 80.1 (which then precipitated the Error 913 problem).I spent ½ hour with Sonos Help Desk and the answer is too bad, you have no choice!Now at least with the Mobile App there is the choice not to download automatic updateSo questions:Does anyone know if you can update library without updating firmware? Does anyone have issues with the new firmware?Thanks 

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E
2 months ago
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astrobboyEnthusiast I
asked in Controllers and Music services
Sonos keeps cutting out last 5-10 seconds every few tracks (local files, not on wifi)

My Sonos speakers keeps cutting out the last 5-10 seconds every few tracks.All the speakers are on ethernet (not on wifi) Every few tracks it cuts out the last 5-10 seconds The tracks seem to keep playing silently and when it reaches the end it starts playing the next track as expected All the tracks are stored on my local NAS (not using streaming services) It has only been happening for me over the past few days I have these speakers:     Play:1 (x4)  &  Play:One SL  (x2) Running the controller app on my mac laptop (Version 16.4.2) Router has been rebooted recentlyI finally thought I was back to a usable system now that the compilations error has been fixed. But now this has snuck in.      Is Sonos aware of this problem?Does anyone have a solution? 

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2 months ago
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Ktb24Contributor I
asked in Home theater
Adding USB television lights

Our Sonos beam has been working fine,  we added some usb lights and it seems to stop it working. Anyone else had this. 

151
Pools-3015
2 months ago
A
alanmelonContributor II
asked in Home theater
Suggestions on an upgrade. Best bang for the buck.

Hi. I'm just looking for some suggestions for a cost effective upgrade on my living room/media set up. At the moment I have a Playbar, Sub V2 and two Play:1s for surround. I've managed to find an original Arc discounted to about £575 which seems good value. Would there be a better suggestion to start upgrading the system above? Which components should I prioritise for most noticeable benefit? Thanks in advance.

553
Pools-3015
2 months ago
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jstroud4Contributor I
asked in Home theater
no atmos or multichannel audio

I have a Samsung qn90a with an arc and subg3. I am using plex on a Roku ultra and only getting stereo from my setup. The arc is plugged in to the earc hdmi on the tv, tv audio is set to pass through. How can I get any multi channel audio and atmos to come through. Any assistance is appreciated. Thank you

201
controlav
2 months ago
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Moonshadow0923Contributor I
asked in Portable speakers
Roam Speaker

My Roam stopped working.  I can’t even reset it by holding the power button.  I’m not quite ready to give up trying to get it to work, but I’ve tried everything!  Any suggestions?  It’s plugged in with a solid orange light.

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M
2 months ago
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MinhlongTrending Lyricist I
asked in Home theater
app update 80.10.06 bug with surround distance

Before the last update, i used to set surround distance even if trueplay was on.Now since thé last update , set the distance has no effect on surround distance with trueplay onVery annoying, and i'm not the only one who complaints ( sée reddit community)

93835
Ken_Griffiths
2 months ago
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MyhoaContributor I
asked in Controllers and Music services
problème de connexion

Bonjour Je ne parviens pas à connecter mon enceinte à mon portable Pouvez vous nous aider  

671
Ken_Griffiths
2 months ago
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fey2097Contributor I
asked in Portable speakers
Sonos Roam ne fonctionne plus (led Orange puis plus rien)

Bonjour,Au vue des nombreux post sur le sujet je ne suis pas le seul à rencontrer ce problème, mais je n’ai par contre vue aucun commencement de réponse (support Sonos ALLO ??)Depuis plusieurs semaine ma Sonos ROAM ne fonctionne plus du tout.Lorsque je l’a branche (en mode filaire ou borne d’induction sonos) le voyant orange reste allumé pendant quelque seconde (à priori normal) puis s’éteint….mais rien ne fonctionne pour autant quelque soit le temps de chargement… s’est-elle tout bonnement transformer en brique ???Merci au support / SAV de nous indiquer si cela est “normal” (raison de MAJ foireuse ou autre...) ou si il s’agit d’une réelle anomalie de leur produit, et dans ce cas merci de communiquer d’avantage. Moderator edit:Google Translate-Hello,Given the many posts on the subject I am not the only one to encounter this problem, but I have not seen any start of an answer (Sonos ALLO support??)For several weeks my Sonos ROAM has not worked at all.When I plug it in (in wired mode or

1361
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2 months ago
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Ac 1958Contributor I
asked in Controllers and Music services
playlist

I am unable to make a playlist !I have made them in the past but now there does not seem to be a way to make them anyone else having this problem !

592
R
2 months ago
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MimzContributor I
posted in Controllers and Music services
How do you add songs to the library from other music sources such as YouTube etc

. My employer  was given the 2 speaker system with some music in the library. What is the process to add music to the library including platforms such as YouTube or Amazon music? We love the concept and as a preschool it is an asset.   Thank You for any feedback and clarity. 

241
Airgetlam
2 months ago
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MS_GContributor I
asked in Speakers
Sonos One stops playing

This might sound crazy but I’ve tested it many times. I have a Sonos One in my bedroom and like to play “music for sleeping” or sounds like wind or rain when I sleep. When I get up during the night, the speaker stops playing and the white light flashes for a bit as the speaker must be restarting. Then I have to ask Alexa to play the music to restart. If I roll over in bed, same thing happens. It’s as if it has a camera and is watching me.  This started about a month or two ago.I have a Sonos sound bar in my living room and I have never experienced this issue there. I have a puppy and have left him crated, with sleep music on, and it is still on when I return home.I do not believe the speaker does this if I play normal music. It only seems to happen when I want sleep sounds. And always cuts out when I sit up in bed or roll over, unless I do it very slowly and quietly. 

603
MoPac
2 months ago
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phill_gAvid Contributor I
posted in Speakers
Grouping newer Sonos devices with older Sonos devices (S2 compatible)

Hi there. I have a number of older Sonos speakers and only my Sonos Play 1 and Sonos Play 3 are compatible with S2. I also have a newer Sonos system, consisting of the Sonos Arc, and some surround gear. All wroks well independently, however igf I every try and “group” the Arc with the Play 1 or Play 3 it cuts the music out. I have the same issue if trying to group the TV side from thge Arc. Sometimes it works, but generally it cuts the sound on all speakers. I have checked everything is up to date.  Any help would be greatly appreciated, and a solution shared with the community.

332
Airgetlam
2 months ago
AjTrek1
AjTrek1
posted in Home theater
Arc Ultra_LFE: Sound Motion Woofer

HelloPeter Pee offers some interesting takes on how the Arc Ultra will handle LFE using the Sound Motion Woofer (SMW).  In explaining the design of the SMW he references two opposing drivers which to me (thinking outside the box) kind’a mimics the design of the Sonos Sub on a much smaller scale.The SMW per Peter will allow the Arc Ultra when using a sub to have a higher cross-over point thus not allowing vocals to bleed through to the sub as with the original Arc in some use cases. The end result should be better/cleaner dialogue.Peter also does a pretty good job of explaining how the Arc Ultra will produce the supposed 9.1.4 sound. All-in-all I thought his take on the Arc Ultra and how it is not an Arc Gen2; but a completely redesigned soundbar, justifies the Arc Ultra moniker instead of Arc Gen2.Click the link and listen to Peter’s remarks for yourself and let us know what you think.  

1582
AjTrek1
2 months ago
tnprime
tnprimeTrending Lyricist I
asked in Controllers and Music services
Can you create preset groupings?

Hello all, I have a small apartment. I purchased a pair of Era 100s, a Beam Gen2, and a mini sub. I want to use this in three configurations1. Beam only for TV watching2. Era100’s+Sub only for music and line-in3. Beam+Era100s+Sub mini for movie night. I cannot find a way to do this and was told locally it’s not possible without setting up for movie night (3.) when the time comes then re-building things back to separate again via app for config (1.) and (2.)  A lengthy un-elegant process. Seams a simple grouping preset scheme in the app could solve this issue. Is this really not possible or a feature request?

43254
tnprime
2 months ago
Y
yanapush1939Contributor I
posted in Speakers
Hi! How should I set up a system of 4 era100 if I have unstable wifi and want to stream music from my iPhone?

I’m planning on setting up a sound system at home (4 era100) but I have bad wifi and was wondering if I can connect this system to ethernet but still use bluetooth for streaming? To have good connection between speakers and good streaming from phone to speakers system

242
Airgetlam
2 months ago
G
gord drakeContributor I
asked in Home theater
2 pairs of speakers set up as surrounds. (1 pair as rears and the other pair as middle

Hi , I have a question.  Can I set up 2 different pairs of surround speakers on my home theatre.  ( one pair as middle and the other pair as rear).  I already have a Sonos sound bar and Sub  ( gen 3) thx Gord

452
G
2 months ago
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TE658Contributor I
asked in Speakers
setting alarm to wake to a radio station

Since the update earlier this year, I find that I cannot set an alarm to wake to a radio station unless it is in TuneIn(new). For example, even though I have Radio Paradise as a service, the alarm reverts to chime once set and saved. Even having RP Main Mix saved as a Favourite in Sonos Radio makes no difference. Have others encountered this and is there a solution?  

481
Gabriel Z
2 months ago
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JamesfaganContributor I
asked in Portable speakers
1 sonos roam 2 of a pair stopped working

i have two Sonos roam 2 as a stereo pair, bought may 2022, one has stopped working.  Have tried 15 second start, have tried full recharge on various cable. Nothing is there any other way to do a hard factory reset. Is it still under warranty? 

431
Gabriel Z
2 months ago
Z
ZielwolfContributor II
posted in Controllers and Music services
Current track playing window not updating in Pixel 7

The window/screen that shows the current track playing (see below) is getting totally stuck on my Pixel 7 phone. It doesn't advance to the next track, just gets stuck on the first. The speakers (ERA 300 pair) play back okay. I'm not getting the same issue on my two Oppo phones, it's just the Pixel phone that's affected. Have tried uninstalling/reinstalling app etc but no luck. This is the screen I'm referring to: 

121
Jamie A
2 months ago
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