Get help and assistance with your Sonos system

After an update about two weeks ago the sound bar dropped off my Sonos One’s.  I have called support four times, spent a total of 6 hours on the phone and still nothing.  The Sonos update screwed something up.  

just got eras100 2 of them. how can I get both to play from my computer. it only lets me have 1 output??"

Hi! I have an Arc with Sub (Gen 3). I’d like to buy Era 100 as rear surround, but I can’t position them vertically at ear height. Can I position them orizzontally about 15 inches below the ears?Of course, TV & ARC are in front of me!Thank you

Não consigo transferir a propriedade do siatema Sonos para outra conta

My TV has a Beam, sub and two SL speakers that form my living room surround set.  The two SL’s have just decided to disconnect with no changes to WiFi settings, router, or anything. Yet again I find this system so unreliable and frustrating. I’ve tried rebooting. No luck. Help. (Also, I don’t want to hear “move it closer to the router” nonsense! The router is 2 metres away!!) 

Hello. Since 10 days all my Sonos speakers can’t play Spotify and stream Spotify via Airplay. I have been in contact with Sonos support 5 times and yesterday they said that there has been a lot of users with the same problem. I have also been in contact with Spotify and they were not aware of the issue? I have updated all devises, re-installed Spotify and Sonos and done everything the supports have asked me to do. The only thing which is working is Sonos Radio and other music services but not Spotify.I told Sonos support to put this as an issue so other users could be aware of this enoying issue. But not seen anything posted. I guess they prefer of spending hours of support of people like me contacting them instead...

Sonos forgetting all my speakers...  why 

With setup Era 300 + Ultra Arc have you notice a significant difference (musically speaking) between spotify and apple/amazon music Apple/Amazon have HD music. In the other hand, not spotify. Although I enjoy the music discovery from Spotify, I wander if it is time to switch to a music provider that has HD music.  Knowing the lossless quality is better, can we  actually ear a difference from the compression format offered from Spotify? Thank you in advance 

I have a turntable connected to my Era 1 with the line in cable, but as soon as the record stops and I change sides the app loses all the rooms, they are greyed out, I have to close the app and wait around 2/3 minutes for them to re-appear, it only does this on the ERA with a turntable, its so frustrating as you lose part of the first track, the ERA 1 is grouped with an Arc, sub and two play ones 

Hi. The News Agents has disappeared from Sonos and News Agents US has never been able to play. any fix for this does anyone know? Thanks

My Sonos is up to date. It’s a Sonos one. When radio is playing through Alexa it skips in the track

I have 12 ports and while i airplay or use my android phone to airplay to any of the zones the connection will play and then after a few minutes it drops and disappears from my samsung S25 or any ios device. i can restart and only get a minute or two of streaming.i havent tried on the Sonos app but i really want to stream music from my device (Spotify and Tidal)i see many post over the years regarding same issue, has anyone found the solution?TIA

The Sirius Xtra channels (not the live DJ’d channels, but the shuffled themed channels) seem to sometimes (but not always) skip to the next song prematurely, like after 3 minutes into the song, so before the song ends. This doesn’t happen when I stream from the Sirius app, only when I’ve started playing the Xtra channel from the Sonos app. I’ve confirmed this behavior with other Sonos users I know. Does anyone have a solution?

Has anyone noticed that the Sonos Arc Ultra in White has a slightly duller shade of white than the Sonos Arc in white … or is it just my eyes that are deceiving me haha?  I had the original arc in white, then upgraded to the arc ultra, and placed it in the same location, but to me eyes seems less bright white than the OG arc. I wonder if someone can confirm if there is in fact meant to be a shade difference (maybe as the ‘grill’ may be closer to speaker elements as it’s more compact in thickness) or is it just my eyes playing tricks haha  Thanks! 

Dear support team, I'like to use Sonos arc ultra together with a projector.Can I fix the Sonos ultra above the screen of the projector ? The bar would be pretty close from the ceiling (around 5 cm). Thanks and regardsNicolas

Hi, I have purchased a TCL Android tv. I tried connecting it with my Sonos beam using both eARC and optical cable. But no output is received. I tried many solutions suggested in other threads playing with the settings, but it just doesn't work. Any suggestions please? Has anyone else faced this issue? 

I have just taken my speaker off ethernet to place it in my kitchen. For 2.5 years the speaker was left in its box as the house was getting refurbished. Only used it for a total 5 years. Now discovered the wifi has probably never worked just like the thousands of other units that had defective wifi cards. Sonos have only offered a 30% discount on a new one. No attempt to repair mine even knowing they have a reputation for bad network cards. Telling me it has worked for 8 years is not good enough.Have told Sonos that a couple of honest reviews will help another perspective buyer think again about products that should be recalled when so many have been defective, instead of fobbing off people who have spent so much money for products that have not undergone thorough testing. Moderator Edit: Removed and recorded personally identifiable information.

Hello,I noticed what appears to be a defect when re-authorizing an account. Setup:Sonos with 2x Apple Music accounts (nicknamed A and B in Sonos)Apple Music account A expires credentials or token or somethingController prompts to reauthorize Apple Music account APrimary user is signed into Sonos App and Apple Music account BPrimary presses prompt to re-authExpect-- ideally a prompt to sign into Apple Music under the account name saved in nickname A.Actual-- Nickname A is now linked to Apple Music account B. Browsing either nickname shows the same content, i.e. Apple Music account B’s content.This error is compounded by the fact that it takes two sign-ins (which basically means people present) to add an Apple Music account.Thanks for reading,Gabe

Sonos,  When are you going to fix the terrible App and it’s even worse response time? This has been ongoing for over a year. The system is NOT responsive to the commands it is given. And yes, I’ve updated everything, I’ve swapped routers, I’ve been on the phone with a technician for hours trying to troubleshoot the issues. User forums are rife with the same complaints. I have stopped recommending Sonos products because of this issue. 

No sound from Playbar after connecting to new Bravia 8 XR80 using Optical Audio adapter connected to eArc HDMI port on TV.

Hi, I have a question about the Sonos App (on Android).I’ve hooked up my LG OLED48CX6LB TV to a new Beam Gen 2 Sound Bar via HDMI. I’ve configured all the settings correctly. When I play a Dolby ATMOS test video from Youtube (on the TV) and look at the “whats playing” section of the App, I can see the audio formats change depending on what I’m watching. My question is when I play a Dolby Atmos test video, it says Dolby Multichannel PCM 2.0, is this correct or should it display the Dolby Atmos logo and say Dolby ATMOS?Thanks

Over the years this topic keeps being closed down, but Sonos never fixes it.  I do not experience connection lost issues with any other music streaming service and I never have this issue directly streaming Spotify. So the problem without doubt is Sonos. it gets harder and harder to keep with your brand and shoddy software. Please fix this!

While hunting down a problem with Music Library files not being recognized by some of my components (after installing a new Asus WiFi router) I found folders on the music library hard drive with names like:FTOY07~G_OLYYS~F_WTT9Q~PThis is shown in Finder on macOS when I browse the drive. If I insert the drive directly to a Mac, these folder names are not shown. Instead I find that they have unusual characters and quotes. Possibly also long file names.Names like:[RI028] "Mu"'Ignacio'Fax|Nmlk If I index the Music Library with only ‘old’ Sonos components (like Connect) active there is no problem on these components.If I index the Music Library with only ‘new’ Sonos components (like Play1 & 3 and Sound Bar) active there is no problem with these components.However when I mix ‘new’ and ‘old’, one of the categories will fail to find these folders when I try to play on these components. Which it is depends on which I indexed last.Maybe long file names will also produce these errors.-Previou

I share a SSD HD on my WiFi using USB to Asus AX WiFi router. I have my Sonos Music Library on that disk.I used to have an Airport Extreme router, using this disk. With Asus some players does not find the Music Library, actually they don’t even find the HD.Since I have older components I use S1. I’ve read that it might have to do with Samba version. Could that be the case when some components still can find the Music Library and play the files?Not sure if the Asus router lets me change Samba version.Also, which would be the recommended file system on the shared disk for Sonos compability?

When I try to connect my play1 to the system, the play1 do not play the sound-pincode. Is there a way to connect the speaker without it?