Since 2014, you have gone from bad to worse. While your sound remains great (who’s isn’t?), your lackluster software upgrades / support have been a perpetual joke. How are you still competing with superior vendors, one might ask? I’ll leave that to others to discover.
I hate you you with every fiber of my being…
+19Hi
Thanks for your feedback - we take it all seriously, good and bad. I am sorry to hear that you have not been happy with your experience.
However, I would be interested to see specific problems you encounter being addressed. Could you share more details about what update problems you came across?
For live support you can reach out to our technical support team.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Since I foolishly dropped over $4,000 on two Sonos surround sound systems back in 2014, I’ve been subjected to nothing but a relentless string of problems—problems that somehow always seem to coincide with every single update to the system. Each time I reached out to support, I was met with the same tired, utterly predictable response: “It’s your network.” Funny thing is, I’ve been a network engineer for over 28 years. I’ve personally surveyed my entire home, ensuring the system’s on a clean, optimal channel with the best signal possible. And yet, Sonos’ magic trick is to turn every simple update into a complete disaster.
Take the latest update, for instance. My systems started “losing” speakers at random, requiring me to re-add every single one—an infuriating process that took anywhere from 2.5 to 3 hours every single time. After repeating this absurdity FOUR times, I finally reached my breaking point. You know what? No more tech support calls, no more endless gaslighting, no more excuses. I wired everything. Wired it. And if the system “loses” speakers again, I’ll personally pack up the broken remnants, march them straight to Sonos HQ, and drop them off in their front lobby. I’ll be streaming the entire event. Sonos has officially pushed me past the point of no return.
That sum it up for you? I’m not yelling at you, dude, you didn’t create this mess. This is just 11 years of OMG/WTF/JFC pouring out, dig?
Updates do have a habit of upsetting Sonos devices. There is a suggestion that allocating ip addresses minimises/eliminates this, from historical posts on the forum. And, from the behaviour of my system, when I did this after others recommended it.
Have you already tried this,
Updates do have a habit of upsetting Sonos devices. There is a suggestion that allocating ip addresses minimises/eliminates this, from historical posts on the forum. And, from the behaviour of my system, when I did this after others recommended it.
Have you already tried this,
100% good advice. Sonos devices struggle to be reliable with a standard dhcp setup. Implementing static DHCP reservations for Sonos enhances the system’s reliability and simplifies network management in my experience.
Sounds like it might be a common Sonos issue with your network that is easily solved. Actually identifying the problem is beyond my skills but with your experience you might be able to find the underlying problem.
If as above, you assign All Sonos a static/reserved IP address from your router's DHCP Settings page, power down ALL Sonos, reboot router and controllers and then power the Sonos back on you may have worked around the issue. Not found it or solved it, which has escaped, any of us here, but worked around it.
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