Get help and assistance with your Sonos system

How do I factory reset Sonos ones?

ARC/ERA300 Does Sono is planning to add the option in their app to easily switch from atmos to stereo, vice versa? Being audiophile, I really enjoy the era 300 power. The only show stopper to buy the arc ultra is disabeling the front driver of the era 300 when set in surround mode With arc ultra So, when I listen music I would be like to fully able the era 300 But it seems setting up almos then desetting it and setting stereo seem studious  Does Sono is planning to add the option to easily switch from atmos to stereo, vice versa?

I have a new Acer Aspire computer. I have 2 x sonos 1 and 1 sonos 5 speakers, I have downloaded a new controller. I have updated my music collection and Sonos WILL NOT recognise it. I have treid for 1 x week.Quite simply IT & related should make my life easier. Please do not patronise me by sending me some banal list of instructions - I SHOULD NOT HAVE TO DO THIS WHEN SONOS ISSUE AN UPDATE.I have emailed the CEO and i’d like the courtesy of a response.For the avoidance of doubt I am in the UK and have an MSc & two professional qualifications. I have used ChatGPT extensively to try and sort this out and even this has failed, so I am done.I will be spending all of my days explaining to people what has happened as many of my friends are serious music lovers too. This service/system of yours is a bloody disgrace, you should be out of business, You couldn’t run a bath let alone somthing this technical.Simon, Cambridge, United Kingdom

Since last update, I have products dropping off. They just stop p,aging. App on Mac doesn’t find system.  When I do about system, I am not seeing WMO’s or 2morrow1.  Just started to happen.  Any ideas?

I have several clients that want to have surround play the sound bar volume. Currently we have to group these speakers and adjust the volume on the app we would love to group these speakers to the sound bar and they adjust the volume up or down with the sound bar based on the TV remote. 

Since the Updated app was released, Sonos has been more or less impossible to work with.When turn on or off Music, changing songs or setting up different music in different rooms. Either it takes long time for response or it doesn’t work.I can see the response is often interference, but nothing Else has changed except the app Update. Before the Update there was no problem, no it’s constantely a problem. I wish it was possible to delete the new update and use the old versionI am serious conseduring to skip Sonos, if Sonos is not kabel to fix the appBRPeter    

Hey all. Would welcome any assistance as this has foxed both SONOS and BT support. I’ve a BT Smart Hub 2 as main source of internet A Sonos Boost is connected to the Smart HubThe Smart Hub is connected via ETH to a UNIFI Dream Machine (DM) HubA UNIFI PoE network switch is connected to the DM4 UNIFI POE WIFI discs are connected to the PoE network switchThe NETWORK NAME AND PASSWORD are the same for ‘all’ devices Since the last SONOS APP update (S2) individual speakers and now entire room Groups have dropped off the AppI’ve tried connecting the Boost to the UNIFI DM but no change I’ve also manually reset every speaker in the house, re added them and tried updating the network. Though it appears to add them fine, they don’t then appear in the App!  It’s starting to drive me mad and I know there are some issues with old SONOS tech and how it works with UNIFI.  Thanks in advance!   

Have had SONOS Arc + sub, 2 x ERA 100s and Roam 2 for over a year. All connected to the app and in 3 groups - 1. Everywhere, 2. Upstairs, 3. Downstairs. - No issues until……..As of today 19/3/25 - I can’t move from one group to another. Every time I press “apply” I get an error message “Unable to connect, try again later”. Music is stuck on Upstairs group. Same symptoms on Sonos app on 2 different iPads and 2 iPhones, plus iMac.I’be been on to Sonos help for over 2 hours. Have tried all resets, router, app, Sonos devices, network settings, disable 2.4GHZ on SkyQ and not playing lossless music tracks (which I was told was maybe a cause) -  nothing works. Sonos help tried a remote session but the advisor then without warning terminated the call and never phoned back - I suspect she did this because it was then 7.10 pm and she was due to finish at 7pm….. Appropriate complaint submitted.I digress - can anyone assist? - Thanks in advance

I see it’s been asked once before, but am interested…Does anyone know definitively if Trueplay works whether Sonos direct (from Spotify, for example) vs Airplay2 ? My setup: Arc, 2 Era100s (set as surround pair)

I’m trying to help my dad with a problem. His Sonos system has been working for years. Suddenly, when selecting music from his “Favorites” playlist in Windows Media Player, Sonos gives us a message essentially saying the folder doesn’t exist. However, it DOES exist. The path provided by Sonos is the path where the folder resides. Has anyone had this issue or have any ideas of what we might try. We’ve tried uninstalling and reinstalling Sonos. 

Sorry but this new app sucks.  I have gone “all in” with Sonos in 2 homes and I am considering starting over with something new.  Either fix the new app or give us the old one back.  It is suck a headache!  I upgraded to WIFI 7 on the fastest internet known to mankind and it still sucks!  Help…

I want to connect my Beolab 9 Speakres to the Sonos Port but with the cable I bought it just makes a ton of noise and no proper sound.Do you know where can I buy two cables (one for each speaker) that allow me to connect them? Doesn't matter if it's in Europe or USA.ThanksDiego

I got rid of a speaker (Play 3) but it still appears in the app as a Missing Speaker.  I can't work out how to remove this non-existent speaker from the app.

This is still an issue for me (has been for months).  I’ve tried all of the restarting, updates, etc.  Is there any solution for this on the software side?  It’s only the Arc that is having the issue and controlling from the App.  The remote and physical buttons work fine. 

I’m using an iPhone 15 Pro Max and a Sonos Beam Gen2. The connection is experiencing frequent disconnection. Are there any settings I need to adjust or is there an issue with the Sonos Beam? Any assistance would be greatly appreciated.

Am I the only one who complains about the extremely useless wifi settings of Sonos and their constant failure? Playbar has become a real pain in the neck. It has messed up both my wifi settings and my modem's settings and each of the 10 different Sonos devices needs to be set up again. I am really fed up with it. It is not user friendly at all. I wish I could get a Samsung soundbar and solve the cinema problem like this, it would be both cheaper and more user friendly. Moderator Note: Changed the wording of the thread title. Modified in accordance with the Community Code of Conduct.

I just purchased an Arc Ultra.  I am using Apple TV 4K box on a Bravia 7 tv.  The sound quality and volume is noticeably different when using the Google Tv interface instead of Apple TV.  Any thoughts ?

After buying a Sonos system & upgrading my soundbar to a Arc Ultra I found restrictions with being able to use my Bose headphones with my LG Tv, due to hdmi setting on the tv  defaulting back to the Sonos hdmi arc output, I did find a work around but this isn’t how a system that you paid high dollars for that should work flawlessly with all your devices.After contacting both Sonos & LG Electronics I had no joy, they both palmed me off to each other to rectify the problem.I bit the bullet & thinking buying the Sonos Ace will be completely compatible, they will be happy as they have made a sale, I would have a flawlessly working set of headphones that works without any problems.Alas, I was wrong, the volume when listening to the TV is way too low, I’m hard of hearing, I wear hearing aids, I wanted the headphones to work equally as my Bose, JBL headphones in volume, unfortunately there’s no setting that allows you to raise the volume, so I just shelled out a large chunk of cas

My Sonos Ace (Headphones) are connected to my iPhone, but I'm not getting any sound. They show as connected, and I’ve updated them in the Sonos app and tried disconnecting and reconnecting several times. However, they work fine when connected to my laptop for Teams calls.Does anyone have any suggestions? Could it be related to the latest Apple update? 

Sign in as the system ownerSonos wants to use "sonos.com" to sign inNeed assistance to help me understand why or how to sign in as “System Owner” Sonos ID:***********email: *************Date created: 2024-07-27Moderator edit: recorded and removed Sonos ID and email  

Helloi used to have my playbar connected and everything was going great. Connected to tv and playing music via Spotify until one day it does not show up on Spotify app. tried everything and decided to reset to factory setting. Now the Sonos app does not identify my bar. I connected with ethernet cable the bar and router and nothing.  Contacted Sonos support and live chat with a guy who tells me that the problem is my phone setting with allow access to microphone. Asked me to go to setting, privacy, microphone and toggle the Sonos app. The problem is the Sonos app does not appear. Same issue on other devices. Live chat guy sent me a link how to set a bar and got disconnected. Nice support. so here I am asking the community. my playbar still has its green light flashing and still plugged with ethernet cable. I reset modem, router etc. Still nothing. Becoming desperate and close to give up. 

Hi Folks - Sonos user for many years.  I bring my laptop to my office every day - and connect to my Sonos One there, then bring it home in the evening/weekends and connect to my system here.  There’s never been an issue, as it automatically recognizes where it is/which system it is.  Until I got a new router at home last week that is.  Now, I’m having to reset the router every time in each location to “find” the existing network.I’m sure it’s something obvious, but help!  :)

My soundcloud content is not shown/recognised by Sonos app since 2 days ago! Before I used it all the time and suddenly it stops to show my soundcloud content! Anyone with same problem? I tried uninstalling both apps/ reboot modem/ reboot sonos device/ removing soundcloud sercice and adding again!! Nothing works. 

I am very surprised that I can’t schedule an alarm with my radio or my music using my system, which consists of two Era 300 speakers. Moreover, I don’t see any option to adjust the balance between the two speakers. Did I miss something, or is the app stuck in the 1980s?

I am currently still on Android 16.1 as in May 2024 I stopped all updates to app, along with updates to desktop controller (Windows) and Sonos devices (several Sonos Play 1, Move, Connect:Amp and Beam). I mainly stream radio and listen to my own library on NAS. I have read many threads but haven’t seen anything within the last 4 months or so that indicates whether or not the functionality is now at least back to where it was pre-May 2024, or if there are still issues (e.g. with playlist management and album art from NAS libraries). Appreciate any views on this, and also if it is considered now back to full functionality, is there an order is which the 3 updates (devices, desktop controller, Android app) should be done?