Skip to main content
  • Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27827 Topics
G
GahamHeadliner I
posted in Speakers
Playback is unstable - keeps skipping tracks

Diagnostics submitted

889
R
2 months ago
M
MosalagaeContributor I
asked in Portable speakers
Sonos move (original) microphone won't switch on

Hi. My sonos move (original model) won't activate microphone. Led stays off, touch button does not respond. Have tried with and without all the other vouce control options. Have reset and rejoined several times. Maybe a problem with the capacitive button? 

1355
N
2 months ago
M
Mrlard71Contributor I
asked in Advanced setups
double NAT on ubiquity router so cannot connect to Sonos

Recently up dated Sky router, which is hardwired to a ubiquity amplifi router. I have 6 speakers, and the beam is hard wired to the AMPLIFI creating SonosNet.having been on to Sonos online they have figured out I have a double NAT. My phone is trying to connect to one IP, but the actual Sonos is on another IP how do go about illuminating the incorrect address and how do I actually identify the Sonos IP Address, and get back to normal service 🙄thanks  

19519
I
2 months ago
T
Turbo BContributor I
asked in Speakers
my Sonos doesn’t connect to wifi even though im sure it’s compatible

I believe my Sonos play 5 has WiFi capabilities but it can’t find the WiFi network but is still connecting to the Ethernet cable 

945
F
2 months ago
C
clawspawsContributor I
asked in Headphones
TV Audio Swap - can i still hear sound over soundbar?

Hello,I'm thinking about buying the Sonos ACE. In advance I want to clarify one thing - when I use the TV Audio Swap is it still possible to use the soundbar as well or is the sound only on the headphones?I find the ambient noise annoying when I watch a film, but my roommates also want to watch the film. But it wouldn't make sense if they couldn't hear anything.Thank you.

12211
MoPac
2 months ago
J
jamesneilContributor I
posted in Controllers and Music services
NEW APP NO PLAY LISTS

I am totally frustrated and infruiated with the total failure of the new app. that was installed in May.         In my case the main problem is that I have lost all my play lists which disappeared with the new app, and it says no music available when I try to update. These Play List have been compiled over many years,  In addition to this I cannot install any new music from I tunes on to the sonos system any longer -it’s an absolute disgrace. In simple terms my sonos system is now useless!Following Mr. Spences  [sonos CEO] communication a number of weeks ago I would have expected some progress but in my experience nothing has changed . It is now 5 months since that failed  app was installed  & still no solution ,  how much longer are we expected to wait -6 months a year 2 years before all the issues are resolved , if ever!!  As one other contributor stated why don’t they re install the original app which worked well until they sort out the problems with the new app-is this not poss

492
MoPac
2 months ago
B
BayerSeContributor I
asked in Components and Architectural
Radio playback stops even on wired device

Hi,since quite a while the playback of radio streams via MyTuner stops randomly. The music then simply stops and I have to restart the playback either via the app or via the speaker.Yesterday, I was told by the Sonos customer support to switch to a wired setup as my diagnostics showed wifi interferences. Now I’m back to a wired setup and I observe the same interruptions even on the device that is directly connected to my network (and on the devices connected via SonosNet too).Network-wise I’m using a fairly standard Ubiquiti setup consisting of an UDM pro some switches and AP’s. My internet is running stable and I do not face other complications, e.g. Spotify works smoothly in both network modes.Could anyone please have a look into my diagnostics if there is something else that could point to the issue?*Moderator Note: Removed diagnostic number for privacy. *Thanks!Sebastian 

394
B
2 months ago
G
Giovanni96ooContributor I
asked in Home theater
sonos era 100 not connecting

Ho, I have a problem with my sonos era 100. I have a tv surround sistem which consists in beam, sub mini e and two era 100 for back left and right channels, the problematic channel is left back. A bunch of days ago I unplugged all tue devices because of a strange and loud sound coming out from the sub, then tue day after I plugged them in, everything works fine and connected evenly, except for the era 100 left back channel: it continues to blink white, without connecting successfully to the sistem. I tried to do a factory reset as explained in the manual, but it doesn’t work, it continues to blink white. What can I do?

634
DomB
2 months ago
N
NorfolkgeoContributor I
asked in Controllers and Music services
Lost connection to Music Library after powercut

In the lat month we have had 2 household power cuts and each time my sonos has lost the path connection to my music library. since the new issue of sonos app I am unable to add a music library on my Ipad or android phone and I have to fire up my aging laptop and use the windows app.just wondering if anyone else has had similar issues.An update to the new app would make life so much easier if I could just use my Ipad!

120
N
2 months ago
K
KotosanContributor I
asked in Home theater
Connection with LG TV

HiI recently bought a bluetooth speaker but suffered a connection issue with LG tv so I’ve been trying to get a refund for that and looking for a soundbar for movies.My LG tv model is OLED65B3SW.AKRG and I’m trying to buy Beam Gen2 through Amazon since I can’t get it in South Korea which means this will be a serious problem to me if the Beam dosen’t work properly. So before I buy it, I’d like to make sure If there’s a slim chance of problem connecting between thoes two products.In addition, It would be appreciated if you let me know a Sonos offical seller in South Korea and how to get a support if I buy it through Amazon.

875
106rallye
2 months ago
S
smprattContributor I
asked in Speakers
Airplay removed from Play:1

Airplay used to work on my Play:1 but now it is not listed under airplay compatible devices. I would not have purchased the device if i had known they would remove connectivity. Are there any options for return or exchange? If not, I don't want to purchase a new Sonos devices if my preferred usage becomes removed in the future.

1756
Corry P
2 months ago
P
Prince_chullsContributor II
asked in Controllers and Music services
Bass, treble & balance controls

Where has the ability to change bass, treble and balance gone in the new app on Android? I used to be offered this function when changing volume but now it's disappeared and I now have to go into settings and EQ for each individual speaker to change this. 

511
N
2 months ago
P
Prince_chullsContributor II
asked in Controllers and Music services
Volumes control doesn't work for Android when not in new app

I used to be able to use my Galaxy s22 to control volume when not in the app but this doesn't seem to be an option anymore. Why Sonos?

150
P
2 months ago
M
Mustang91Contributor II
asked in Controllers and Music services
Assigning a Room to One SL -- ALWAYS Reverts back to "Sonos"

When I assign a room (e.g. “bedroom”) to my One SL pair, the designation always  reverts back to “Sonos”. This does not happen for my other speakers in my system. Any ideas of how I can fix this? Thanks.

433
Airgetlam
2 months ago
L
Lars HansenContributor I
asked in Controllers and Music services
Problems streaming Danish radio channels - repeats sometimes stream after approx. ½ hours play

When we stream Danish radio channels (DR3 and DR4) using the Sonos App, sometimes the stream rewinds after approx. ½ hours stream and we hear whats earlier streamed. If we stop the stream, and start it again, the streaming comes back to normal. What is the problem?

191
Airgetlam
2 months ago
T
Twilson1156Contributor I
asked in Home theater
updates

Is there a way to add more speakers to my surround room?  I have an Arc, 1sub, and 2 rears

412
Stanley_4
2 months ago
D
DavidECContributor I
posted in Controllers and Music services
Unable to browse Spotify Albums on new App

I am unable to browse my Spotify Albums using the latest app (build 80.04.04-release+20240627.fa7966dd1) on both my iPhone11 and my iPad Air. It appears to time out then I get the response “Something went wrong. Try Again”. This message is not helpful. Playlists and song lists come up with no problems. This was functionality which worked on the previous S2 app and it works fine on the Windows desktop. Occasionally, just occasionally, it will show my album list but then it will stop working again.I am not happy as this is basic functionality which I rely on.David (UK)

678
D
2 months ago
N
NickInUTContributor I
asked in Controllers and Music services
Sub Compatibility with Playbar

I saw on another post that someone said the Gen3 subs would work with my Gen1 or 2 Playbar (I don’t know which version it is since I bought it second hand) if I used the SONOS S1 or S2.  Are they referring to the apps from SONOS, or something else? Thank you for your response. 

842
N
2 months ago
M
ModarinContributor I
asked in Speakers
What Crap is Sonos Beam

Why is the Beam such a crappy speaker? After having it connected to my SONY Bravia I tired of it losing the connection. Connect, disconnect, connect. Over and over again and again. I finally moved it to the bedroom to use  as a stand alone speaker. Again with the same connection problem. Sometimes it plays. Other times it doesn't produce sound even though the app is showing the little dancing bars.Hell the Roam has outshined the Beam. It has been flawless for such a little speaker.I went through he whole wifi updating as recommended by Sonos and it working for a while but then it stopped playing when selected. It seems to like when it's selected via the iMac but not the iPad. Sometimes it likes the iPhone other times not.Totally frustrating to invest so much money on the Sonos products and experience this crap. Sonos get you act together. You have a real issue here.Anyone else suffering with this speaker? I am ready to invest in another company’s products, Hello Klipsch or Polk and hea

2416
MoPac
2 months ago
A
ArchiLOGIXContributor I
posted in Speakers
Constant Losing Connection to Speakers

I have spent A LOT of money on this system and for some reason after adding the Sonos Five to my system I have constant drops. Before I am accused of using a weak WiFi system or having interference issues I should point out I have a 1GB/S WiFi system that consistently logs in at 250MBS on a speed test for WiFi and when I get my drops there is literally nothing else in the house that is on the system accept my Nest cameras.  My problem is that I am always getting knocked off the WiFi system even thougn there are some speakers (my oldest) that stay connected. I have rebooted my VERY expensive router a dozen times, turned off all my speakers then reconnected. I can be listening to music on Spotify and simply skip a song on a playlist and when I do that all the speakers drop except my playbar in the back room, furthest from the router! I am hoping someone has a solution for this or I am going to scrap the entire system and move to some other solution, this system is way to glitchy and inco

796
A
2 months ago
L
LTV2008Contributor II
asked in Advanced setups
How do I set up a Samba server for the first time on Sonos S1?

How do I set up a Samba server for the first time on Sonos S1? I’m new to Samba and the Linux terminal so I need all the help you can give. Thanks!

523
L
2 months ago
S
StanadlerContributor I
asked in Controllers and Music services
Music Library

I had music library on my app and it suddenly disappeared. How do I get it back?

464
S
2 months ago
O
Ook-OokContributor I
posted in Home theater
connecting Bluetooth headset to the sonos sound system

I have a Samsung TV with a Sonos sound system. I want to have the sound played thru both the Sonos system speakers and the headset. The TV will not allow both the headset and Sonos system. Its multi output sound is greyed out and it automatically selects sonos. Is there a way to connect the headset to the Sonos system so that both play at different volumes?

292
O
2 months ago
F
Francine LaurinContributor I
asked in Controllers and Music services
edit sonos playlist

How to delete or add song to sonos playlist 

832
almazri
2 months ago
B
BertrandMContributor I
posted in Controllers and Music services
Unable to connect to Freebox NAS in SMBv3 (with Sonos S2 14.19)

Bonjour, Contrairement à la release note de Sonos v13.4.1 qui indique la prise en charge des protocoles SMB2/3, mes Sonos S2 en v14.9 n’arrivent pas à se connecter au NAS de ma Freebox Revolution si je la configure pour utiliser SMB2/3. Est-ce que quelqu’un a rencontré également ce problème et a trouvé une solution ? Merci pour votre support.

2363
E
2 months ago
Terms & ConditionsCookie settings