Hello everyone,
This is my first time posting in the community—I hope I can explain my issue clearly. I've been using Sonos for a couple of years and I love it, but for the past week, I've been facing a problem I just can't solve.
My setup:
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1 Sonos Beam (Gen 2) connected to the TV
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2 Sonos One SL as rear speakers
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Router: TP-Link Archer C7
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My phone: Samsung Galaxy S22 with the latest version of Android
The problem:
The Sonos app on my Android phone suddenly can't find any of my speakers. It shows the message "Unable to connect to Sonos." The strange thing is that if a friend comes over, their iPhone connects without any problems and can control the entire system. The music continues playing if started from their phone, but I can't do anything from mine.
What I've already tried, with no success:
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Restarting the router and waiting 5 minutes
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Unplugging and replugging all Sonos speakers
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Uninstalling and reinstalling the Sonos app on my Android phone
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Clearing the app’s cache and data
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Making sure the app has all necessary network and location permissions
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Connecting my phone to both the 2.4GHz and 5GHz Wi-Fi networks
I'm starting to think it might be due to a recent Android update or something related to my phone's settings, but I'm not a network expert.
To keep this post from getting too long, I’ve collected all technical details (app version, Android version, network settings) along with a small diagnostic log I created using a network analysis app.
Has anyone experienced something similar? Are there any specific router or phone settings I should check?
Any help or suggestions would be greatly appreciated.
Thanks so much in advance!