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This has got to be one of the sickest jokes ever.. 

One year after the dreadful Sonos update, I noticed that I could finally edit and create new sonos playlists again. 

However after editing some of my old playlists, and creating a few new ones I now receive an error when opening these playlists saying that "the content is not available". This doesn't make any sense; some of the lists I just created, so the music is obviously still available. 

I have no problems with my WiFi, my system is up-to-date, and there doesn't seem to be a glitch either as I still can't access the playlists after closing/opening the sonos app multiple times. So everything signs to the sonos app still not working as it should be.

Is anyone else experiencing smth similar? Right now creating playlists feels like playing Russian roulette; you could spend hours creating them, and who knows if you can still access them seconds later..

 

 

Hi ​@MusicSource22 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with playing some of your playlists.

To get to the bottom of this issue, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

This is so disheartening to read. I contacted tech support 2 months ago. Was told Level 2 would contact me to help further, and had to schedule time to receive the call. 

That "help session" with Level 2 consisted of the tech telling me "it's on the list to fix but we are waiting for the engineer to pick it up."

​@MusicSource22 - please let us know the outcome of your call with tech support.

Try one of my apps (see profile), see if they can play them.

This is where I *would* post a gif of Jar-Jar saying "Muy, muy, I LOVE YOU!"

But I will spare you that, and just say that I've never been happier to pay for software when someone else (ahem, Sonos!) should have been providing it for free.

And I'll be spending more to add it to the other machines in my house, because IT WORKS! I CAN FINALLY USE MY PLAYLISTS! WOOHOO!

Bless you, sir! I know I searched for an alternate app months ago, but never found one that worked for Android. Is this a new platform for you?

This is where I *would* post a gif of Jar-Jar saying "Muy, muy, I LOVE YOU!"

But I will spare you that, and just say that I've never been happier to pay for software when someone else (ahem, Sonos!) should have been providing it for free.

And I'll be spending more to add it to the other machines in my house, because IT WORKS! I CAN FINALLY USE MY PLAYLISTS! WOOHOO!

Bless you, sir! I know I searched for an alternate app months ago, but never found one that worked for Android. Is this a new platform for you?

Thanks for the feedback! Yes, the Android version was released just a couple of weeks ago, it’s a new platform for me.

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