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Answered

sonos 5

  • September 27, 2025
  • 4 replies
  • 49 views

  • Contributor I
  • 6 replies

Since I changed my internet provider, my Sonos 5 won't play unless connected with an Ethernet cable. My modem is far from where I want to place the speaker. What can I do? 

Best answer by Airgetlam

See the new router - installation instructions FAQ.

4 replies

AjTrek1
  • 7383 replies
  • September 27, 2025

If you changed the SSID and Password for your new internet the Sonos 5 will not see your system over Wi-Fi.  Also, please identify the speaker you are referring to:

  • Play:5 Gen1
  • Play:5 Gen2
  • Five

  • Author
  • Contributor I
  • 6 replies
  • September 27, 2025

Five 


Airgetlam
  • 44820 replies
  • Answer
  • September 27, 2025

  • Author
  • Contributor I
  • 6 replies
  • September 27, 2025

Thanks for the suggestion. It took a couple tries but IT WORKED. I've been trying everything for hours. I truly truly appreciate it 🙏🏼