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For about the past week (seems like there is a new S2 controller update out), I will lose access to some, but not, of my speakers from the Android app. Currently controller is Build 80.29.6. This is happening on both my tablet and phone. Right now, two of the four speakers show No Content even through music is coming out of them. If I try to play something, I get the message “Couldn’t play Content.  Something went wrong.” This happens with a TuneIn or Sonos radio station, Spotify, and my local music library. 

If I reboot the router and all of the speakers, it will work for several hours and then start displaying this problem. This first two days it occurred it also progressed about about 10 hours to not being able to find any speaker on the network. Again, they play fine using the play/pause button on the speaker or the Windows 11 app. 

Any thoughts? Hope for a fix soon?

Thanks,

  Bryan

I wouldn’t expect this is a controller issue, much more likely to be a network issue.

I’d suggest a network refresh. Unplug all your Sonos devices from power, then reboot your router. Give the router a couple of minutes to recover, then plug back in your Sonos devices. Wait a couple of minutes for them to boot up and reconnect, then reopen your controller (on either device), and check for updates. Finally, do your testing.

If this doesn’t work, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

I wouldn't expect a fix from Sonos as this sounds like a fairly common local problem. If it was system wide there would be a lot more reports here.

What has worked for other folk in your situation  is to use the router's DHCP Settings page to set static/reserved IP addresses for ALL Sonos. Once done power down all Sonos. Reboot router and controllers. Power up your Sonos.

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