Answered

error 11 update for ZP120 and ZP90

Forum|Forum|4 months ago
October 6, 2025
1 reply
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sumo
Contributor I

I got given a zp90 and zp120. Using the sonos S1 app the firmware update for these 2 products fails returning an error 11. I understand this can be due to the firmware being very old. I tried live chat and did all the usual resetting and rebooting with the agent. Same error each time. Any ideas about next moves. Thanks.

Best answer by Airgetlam

Skip the ‘chat agent’, call in. Speak with a ‘live’ agent.

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