error 11 update for ZP120 and ZP90

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I got given a zp90 and zp120. Using the sonos S1 app the firmware update for these 2 products fails returning an error 11. I understand this can be due to the firmware being very old. I tried live chat and did all the usual resetting and rebooting with the agent. Same error each time. Any ideas about next moves. Thanks.

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AirgetlamAnswer

Skip the ‘chat agent’, call in. Speak with a ‘live’ agent.

Bruce

AirgetlamAnswer

Skip the ‘chat agent’, call in. Speak with a ‘live’ agent.

Bruce

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