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Contributor I
October 8, 2025
Answered

New network issues

I have an android (15) phone. I had a system set up at the old house with no issues. We just moved, and when I attempt to set up with the new network, I keep being told I need to update the app. But when I go to the play store, there isn’t a new version, and doesn’t appear to be anywhere I can update anything at all (only the options to open or uninstall, I already uninstalled and reinstalled). Can I fix this, or is my investment up in smoke?

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AjTrek1
AjTrek1Answer
October 8, 2025

If you didn’t you should use the same SSID and Password used at your old house. If you can’t do that then follow the instructions in the link.

https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

 

Together Everyone Achieves More = T.E.A.M.

1 reply

AjTrek1
AjTrek1Answer
October 8, 2025

If you didn’t you should use the same SSID and Password used at your old house. If you can’t do that then follow the instructions in the link.

https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

 

Together Everyone Achieves More = T.E.A.M.