I’ve had several Sonos Ones for years, none of them have shown any issue. But we definitely have different electronics, and manufacturing can only be close to perfect, but not perfect. We also have different power situations. There’s at least one member who recommends power filters on all the Sonos devices, if not even UPS devices, to filter and protect the electronics inside each computer and speaker.
Usually, with older, no longer produced speakers like the Sonos One, there’s an upgrade credit associated with the device, associated with your account at www.sonos.com. You may want to log in and check. If you call in, I wouldn’t suggest that you tell them you sent it out for repair, opening a Sonos invalidates the warranty, and may (I am not sure) affect the upgrade credit…but only if you tell them.
On your other issues, it sure sounds like network problems. I’d unplug all Sonos devices from power, then reboot your router. Wait a couple of minutes for the router to come back up, then plug in your Sonos. Wait another couple of minutes for them to boot, and reconnect to the router, then apply any outstanding updates from the controller, and test.
Hi @Bionic
Welcome to the Sonos Community!
opening a Sonos invalidates the warranty, and may (I am not sure) affect the upgrade credit…but only if you tell them.
The above statement is incorrect - if you return to us a device that has been opened, we will not accept it. This is to protect our staff from potential electrocution, and for other reasons.
Financial compensation is definitely not available for a unit that has been opened.
I hope this helps.
@Bionic What was the type of Sonos ONE ? Gen1 or Gen2? Black or White?
Do you also have MAC address/Serial ? In this case, we have a reference if the same thing occurs to another user with a Sonos one.
Well, I don’t have to many answers, here. I was ‘recommended’ to send the speaker to a specific Sonos Repair company. So they decided it was unrepairable, and it would cost me extra to have it send back. So I agreed that they would keep it for recycling. I can’t say I’m very satisfied. Knowing that when THEY (as official repair company) open it, it’s end-of-story apparently. I don’t want to overreact though, I was ‘only’ a One, but I want to know the ‘right’ procedure in case this happens to my other speakers.
@Bionic, There is NO official repair company operated by Sonos. Customers are directed to return defective products to Sonos per RMA ticket.
That would explain a lot, indeed. :)
