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I’m new to the Sonos family and was so excited to set up my Sonos Arc Ultra after hearing it in store. I have wall mounted my product, connected it to my network via an ethernet connection and it’s connected to a new LG OLED C5 TV using the HDMI eARC option.

Sound from the TV is amazing. I rarely move above level 35 because it’s loud. If I play music via my TV using the Spotify app or Apple Music app the sound is also amazing. Level 50 is loud and level 70 would generate a noise complaint from my neighbours.

If however I use the Sonos app or connect directly from my phone via bluetooth the sound is muffled and faint. At 70 the speaker from my iPhone would be louder and at 100 the sound you iis so soft you can talk comfortably. Sound is so underwhelming it seems like something is wrong. 

I want to be able to play music directly from my phone. Why would music from my phone be so quiet? I have had two friends connect via both wifi, the app and bluetooth and they experience the same issue. One has an iPhone and the other has an Android/ Samsung.

Any suggestions before I return it? I’ve wall mounted it so keen to avoid a return.

 

 

Check all your settings, phone and Sonos to make sure you don't have a volume set too low.

If you can find nothing play a minute of tv and then one of music, submit a diagnostic and CALL Sonos support to have them look into it. They can also arrange a new unit if yours is defective.

It may also be worth enabling a streaming service or playing a Sonos radio station to compare that volume to the tv volume. 

Make sure the volume on your iPhone is turned up as there is a relationship between it and the volume adjustment in the Sonos app.

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