I’ve been having serious problems with Pocket Casts ever since the major Sonos app overhaul. I’m finding that “New Releases” under PocketCasts often does not load properly. At this point, I can force it to load by tapping “Try again” after that appears and that will manually load the podcasts. I have a shortcut on my homescreen for PocketCasts New Releases and pretty much every time I open the app that will say unable to load. If I remove that shortcut, reauthorize PocketCasts and add it again, often it will appear but then it doesn’t update and soon shows the “Unable to load” status again. This has been happening despite my trying all kinds of things to resolve this: reauthorizing PocketCasts, removing it as a content service and then re-adding it, updating the app, resetting the app, changing control channels, tweaking my wifi settings, etc. I used to use an Android phone to control Sonos but currently I have a newer iPad Pro, an iPhone 14 Pro, and an older iPad from about 10 years ago that I use as a dedicated media player. These issues do occur on every device. I have two Sonos One speakers, a Beam, and two Sonos One XLs. I use a Sonos One most often in my kitchen. I know when I reset my system I had trouble getting the app to see that kitchen Sonos One. Its mac address wasn’t showing up, though I eventually was able to add it and I am routinely able to control it. I don’t know if that would have anything to do with it. Thanks for any help. I just want to make you aware of this issue and hope you’ll look into it. I am able to use other shortcuts to get into frequently listened to podcasts but it is nice to be able to see PocketCast’s list of new releases from all of the podcasts I follow on that service. I have the S2 controller app.
Pocket Casts New Releases Doesn't Update Properly
It doesn’t surprise me that it is showing up on every device, since the controller is merely contacting the system running on the speakers to show you what is going on. If I were to guess, for some reason, your speakers are having difficulty maintaining a full time connection to the Pocket Cast servers. Lots of potentials, there, but ultimately, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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