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Answered

Qobuz not avaible in Sonos S1 since 3 september 2025 (2pmFrench Time)

  • September 4, 2025
  • 10 replies
  • 187 views
A
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Hello, 

For the first Time, Qobuz is not avaible in my SONOS S1 , on IOS , IPADOS and Mac OS , I changed nothing , my internet is OK, I can use Spotify and others on Sonos S1 , there’s just a message trying Qobuz on SONOS « communication not possible »

 

I still can listen Music on Qobuz application but not possible to send next on AirPlay 2 on Sonos devices 

I close Sonos application, try to reload Qobuz rights on Sonos S1 , but still not working. 
 

Is there a technical problème between Qobuz and Sonos since Yesterday ?

 

Thanks 

Best answer by Mr. T

There was an issue with Qobuz as a service alert appeared last night for Qobuz when viewing the Sonos Community, although if I recollect it was around adding Qobuz to Sonos, but may have provided further details of the outage when viewing the Sonos Status page. The issue has now been resolved as no outages currently being reported.

10 replies

B
  • Bean Bag
  • Lyricist I
  • September 4, 2025

Same problem here. “Couldn’t connect to Qobuz. Check network settings” message. 

Rebooted everything. Nope. Reauthorized. Nope. Tried removing Qobuz service and now I can’t add it back. “There was a problem getting started. Check your network connection and try again” is the message i receive. Network is fine and all other music services work perfectly. This is on my windows laptop so I tried the sonos app on my iPad. Same problem. 

A
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  • ANGE3666
  • Author
  • Contributor III
  • September 4, 2025

 

Airgetlam
  • Airgetlam
  • September 4, 2025

Have you called Sonos Support to discuss it? I don’t see anything yet on status.sonos.com.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
A
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  • ANGE3666
  • Author
  • Contributor III
  • September 4, 2025

I just made a request on Qobuz , the technical team is looking at the situation and will call me Back in 1 hour (I’m living in France)

A
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  • ANGE3666
  • Author
  • Contributor III
  • September 4, 2025

Qobuz or Sonos must have made something, Qobuz is back on Sonos , thanks !!  😇

B
  • Bean Bag
  • Lyricist I
  • September 4, 2025

Yay! Qobuz is back. Thank you Sonos and ANGE3666

Mr. T
  • Mr. T
  • Answer
  • September 4, 2025

There was an issue with Qobuz as a service alert appeared last night for Qobuz when viewing the Sonos Community, although if I recollect it was around adding Qobuz to Sonos, but may have provided further details of the outage when viewing the Sonos Status page. The issue has now been resolved as no outages currently being reported.

F
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  • fdotr
  • Avid Contributor I
  • October 9, 2025

There was a change, but there is something else going on. There is music that I can access through Blusound and the Sonos app, but not the S1 app. Do Sonos have separate licenses for their different families?

Airgetlam
  • Airgetlam
  • October 9, 2025

It’s possible Qobuz maintains different servers for the content, but it doesn’t sit on Sonos servers either way. You may want to ping Qobuz.
 

And I don’t think S1 handles HD (or Atmos) content, they might be blanked out since they can’t be ‘read’, I’m not sure. 

Bruce
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  • fdotr
  • Avid Contributor I
  • October 10, 2025

I don’t know the technicalities of what is going on. I have (what looks like) full access to Qobuz on BluSound and Sonos (S2), and increasingly limited access on S1. I’ve tried playing around with the bandwidth setting in Qobuz, no effect. I did contact Qobuz, not sure if I spoke to a human or a bot. They seemed to suggest that licensing could be an issue. 

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