I stitched to att AllFi router for my internet and now I cannot get the Sonos system speakers to connect to the net work I’ve gone through all of the steps several times and connected through the Ethernet but it’s notnworking. I have a speakers and all are in working order. Is there a security block issue?
thanks
Aside from the new router article did you verify these settings?
I hated my AT&T modem’s wifi router, I ended up with a ‘real’ router connected to its WAN port, years ago. AT&T just didn’t want to give me the control I wanted/needed to have. Bean counters, I assume. But that was many years ago, I currently use T-Mobile’s 5G router with no issues (although I can’t assign IP addresses, which I want to…but still haven’t had the need to).
It seems odd that it won’t connect via Ethernet cable, it does suggest some sort of port blocking software, such as a VPN or virus protection. Have you called Sonos Support to discuss it?
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Most likely you changed SSID and Password.
Two (2) Key factors when changing ISP’s or routers is to:
After all is setup and your device with the Sonos app is connected to WiFi:
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.