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All my sonos have lost connection, please help

  • October 19, 2025
  • 7 replies
  • 103 views
A
  • Apax
  • Contributor I
  • 4 replies

I have never had a problem in years with my sonos and all of a sudden in the last few weeks its been a headache. I initially could see all my devices on my app, but when going to play music, it would show as if it was playing but no sound. 

 

So I reinstalled the app, no luck. I factory reset each item and still when I go to add it, it fails at the updating stage with the exclamation mark and try again. Cannot finalize the connection. 

 

I now have a dead system and have tried unplugging all items and the router for 15 min and then pluging the sonos back in. Nothing is working. Both the computer app (mac) and the iphone. 

 

I keep getting 1067 and 1066 errors and try again when trying to update. I am at my wits end. Any one have the same issues? Thoughts?

Best answer by Pools-3015

Looking at your profile and the speakers/devices you have, I would suggest hardwiring the Beam and the Connect Amp, only if it is NOT used as surrounds. Sonos does not recommend using a Sub or surround speaker as the main connected device. See  Here for more information.

Also, turn off any VPN, PiHole or additional router or extender if any are present.

7 replies

Stanley_4
  • Stanley_4
  • Lead Maestro
  • 12383 replies
  • October 19, 2025

Sorry you did the factory reset, that made a bad situation much worse. Hate to start off that way but if it gets someone else to not make that error their problem will be less difficult to recover from.

Maybe you can recover by going back to the basics.

Power down all Sonos 

Reboot router and controller.

Power up and factory reset ONE Sonos, if any are wired to Ethernet pick one of them.

Add the freshly reset Sonos as a new system. If it doesn't update do that before anything else.

If it adds and works then power up and factory reset another Sonos. 

Add it to your existing system, not a new system, and update it.

Once tested do the same for each Sonos, one at a time.

 

This is the original error, the recovery process there is voided by the factory reset.

https://support.sonos.com/en-us/article/error-1066-when-updating-sonos

 

 

A
  • Apax
  • Author
  • Contributor I
  • 4 replies
  • October 19, 2025

it seems there is a problem with registering the new sonos, like somehow my router isn’t communicating with sonos servers. I’ve reset both router and devices. 

 

buzz
  • buzz
  • 24655 replies
  • October 19, 2025

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A
  • Apax
  • Author
  • Contributor I
  • 4 replies
  • October 19, 2025

so the 2 wired units, when I go to add them, says problem checking for updates and error code 1067

wired

 

A
  • Apax
  • Author
  • Contributor I
  • 4 replies
  • October 19, 2025

I have a shaw modem/router all in one. That sends out a hard wire to 2 sonos connect amps. The rest are wireless

 

A
  • Apax
  • Author
  • Contributor I
  • 4 replies
  • October 19, 2025

i am on a chat with sonos and they say they cannot see my system the entire thing is offline, but I have full internet. So crazy

 

Pools-3015
Forum|alt.badge.img+17
  • Pools-3015
  • Prodigy I
  • 1270 replies
  • Answer
  • October 19, 2025

Looking at your profile and the speakers/devices you have, I would suggest hardwiring the Beam and the Connect Amp, only if it is NOT used as surrounds. Sonos does not recommend using a Sub or surround speaker as the main connected device. See  Here for more information.

Also, turn off any VPN, PiHole or additional router or extender if any are present.


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