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Things have been working great for a couple of years when suddenly this afternoon we started losing connection to the sonos. Would love to hear suggestions since there has been no updates windows , router, sonos between when we started playing this channel and things were working and when it started having issues.

Setup - note: has not changed for some time

  • Main device for group - Play:1: T’s Room (does have an ethernet cable connected to it)
  • remainder of group at the bottom

Issue

  • Listening to Sirius (Ch 533 - Classic Rock Top 1000) since about 2 pm (had been listening to this channel yesterday with no issues)
  • around 7 pm start getting the dropouts
    • some are accompanied with the error alert seen when a song from sirius cannot be played
    • most are a couple second drop out and then picking back up
    • there are a lot

Troubleshooting

  • rebooted router
  • switched to another Sirius channel - which so far has not had a drop out
  • created diagnostic log - 

Moderator Edit: Recorded and removed diagnostic number. Removed serial numbers.

First thing I’d do is obscure the diagnostic number, and IP addresses in your post (use the edit function under the three dots).

Second, for better or worse, networks change over time, not always due to changes you’ve made, but environmental changes as well. I’d certainly start by a network refresh, which you seem to have done part of, but not all of.

Unplug all of your Sonos devices from power, then reboot your router while they’re unplugged. Wait a couple of minutes for the router to come back up, then plug back in your Sonos. Once they’re showing up in your controller again, check for any updates, and apply them. 

If that Sirius channel, or any other channel has dropouts again, run that diagnostic, and call Sonos to discuss it. Unfortunately, we as users don’t have access to that data, so we can’t read it. 

I suspect a connection issue. From your report I can’t be sure if it is internal or external. The diagnostic should be taken within about 10 minutes after an event. Call SONOS phone support to discuss the issue. Connection issues leave tracks in the diagnostic. 

Thanks all (and the moderator for clearing out my IP information)

 

It seems like it might have been an external connection issue. We never had any issues we switched to a different Sirius channel and haven’t had any today with a third channel.

 

We’ll see how things go over the course of the day, but it may have been Sirius’ resources spent (or not spent) on broadcasting that one channel

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