Hi,
i have deleted the alarms i set on the app on my lap top and I then re set them.
I am still getting the sonos Chime alarm - the speakers are Play gen 1
If i then push the pause button on the speaker - the chime alarm stops.
The alarm i have set via the app on my lap top plays / kicks in - for example the radio channel i have chosen.
how do i stop the Sonos Chime Alarm ?
Answered
I only get chimes with alarms
Best answer by Airgetlam
I’m not sure I understand your post, so I’ll give you several ‘things’ to try.
- When the ‘chime’ plays, that means either the speaker can’t reach the source for what you set the alarm to, or a source wasn’t set originally. I’d try deleting the alarm, wait a minute, then set it up again. Check to be sure that the ‘source’ for playback for the alarm can be reached. Sometimes, servers are overwhelmed by the number of connections at the same time, you may want to move the alarm time either direction by a minute or two.
- If you’re attempting to delete an alarm, and it isn’t going away, unplug the Sonos device that the alarm is set on, and reboot your router. Give the router a couple of minutes to come back up, then plug back in your Sonos. Check the alarm, if it is still there, you should be able to delete it.
- Check your Sonos for any updates, and apply them
- Call Sonos Support to discuss it.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
I’m not sure I understand your post, so I’ll give you several ‘things’ to try.
- When the ‘chime’ plays, that means either the speaker can’t reach the source for what you set the alarm to, or a source wasn’t set originally. I’d try deleting the alarm, wait a minute, then set it up again. Check to be sure that the ‘source’ for playback for the alarm can be reached. Sometimes, servers are overwhelmed by the number of connections at the same time, you may want to move the alarm time either direction by a minute or two.
- If you’re attempting to delete an alarm, and it isn’t going away, unplug the Sonos device that the alarm is set on, and reboot your router. Give the router a couple of minutes to come back up, then plug back in your Sonos. Check the alarm, if it is still there, you should be able to delete it.
- Check your Sonos for any updates, and apply them
- Call Sonos Support to discuss it.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
let me try to explain the problem better !!!
I have an alarm set for BBC Radio 4 @ 8am each day - for 2 hours - i set it from the “Alarms” tab on the App on my lap top (not from the App on my phone) - this is set to Play 1 speaker in my kitchen.
at the same time as the BBC Radio 4 coming on @ 8am - the Chime comes on and over rides the Radio alarm.
I push the pause button on the speaker & the Chime stops & then the radio alarm comes on
hope that makes sense now ?
Unfortunately, not a lot…it sounds like you have two alarms ‘occurring’ here, one that’s playing the radio station, the other that’s ‘failing’ to reach the radio station, and just playing the chime.
Unfortunately, not being a Sonos employee, I don’t have any access to look at your system to see what might be going on. What I’d probably do is a mix of 1. and 2. above, I.e. delete all the alarms completely, and the reboot sequence. Once the system has come back up, I’d reset up the alarm, for 7:57, or 8:03 for the BBC (as I suspect their server may be being overwhelmed by connection requests at 8:00).
If this failure continues, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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