I have a One and One SL that stopped working at the exact same time. No power surges, limited use. Sonos will only support the one year warrantee even though the speakers were hardly used, I wonder what would cause these to fail in tandem?
The mother ship was no help at all and this makes me consider any future purchases. After the app release screw up, inconvenience and suspicious failure, I would you be careful out there folks!
Are there any error messages? Have you made any network changes? Updated anything? Are the units wired or wireless?
I have a One and One SL that stopped working at the exact same time. No power surges, limited use. Sonos will only support the one year warrantee even though the speakers were hardly used, I wonder what would cause these to fail in tandem?
The mother ship was no help at all and this makes me consider any future purchases. After the app release screw up, inconvenience and suspicious failure, I would you be careful out there folks!
I have never had a speaker or two die like that in all the years I have used Sonos speakers.
Have you tried connecting them with an Ethernet cable to your router/network to see if there is any communication? I have a Five that the LED and control buttons went out on, but the speaker works great otherwise.
Really hard to believe you monitor your power well enough to know there were no power surges. What are you using?
I've never lost a Sonos where a power surge was a suspect but I do run high quality surge suppressors on every one.
You are talking about the free/basic Sonos one year warranty, they have plans for up to four years available.
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