Get help and assistance with your Sonos system

Wondering from the community if you’re experiencing the same problem. My setup is using an AppleTV direct to a TV, Arc or Arc Ultra connected to the ARC HDMI on the TV. Starting the YouTube TV from the AppleTV and having a channel that has 5.1 audio, the Arc and Arc Ultra decode 2.0 even though 5.1 is being sent (verified by using stats for nerds on the YouTube TV App). Changing the channel on YouTube TV, the Arc and Arc Ultra decode 5.1 and even changing back to the original channel, it now decodes 5.1. I’ve verified this behavior on two different brands of TVs and the 3rd and 2nd generation AppleTV 4k. Spend 1.5 hours with Sonos support that confirmed this issue yesterday and wondering how many other people have noticed or solved this. Appreciate your insight!

hey! I have a set of Era 100s, one of them just loves to disconnect, i’ve tried literally every solution!! i just don’t want this to keep going on daily. it often just say (room name) then “disconnected” i have factory reset like 3 times, they are finally working, do you think it could be the voice assistant i think it’s kicking me off the wifi or something, im dying for answers because these speak are awesome… WHEN they work!

This is the setup I have and when I watch a movie or music above 65 the amp turns off and restarts  I have volume limit turned off. Any suggestions as to what I did wrong in this setup? Thanks!

I have 2 Sonos Gen 3 subs, one works great, the other developed a rattle with low bass and is blown (sounds like a fart) (which I didn’t think could happen, didn’t have the sub volume up too much, just at (+3). Called CS and after tweaking and updating, they agreed it’s defective. The problem is the only solution is to send it back and buy a new one with a 30% discount (but the subs cost $799). So my sub lasted 2 years without any abuse. That is disappointing. Should I buy another sub or is this common?

Hello, I have issue with Airplay with Era 100 on my macbook (M2), ipad and iphone. The speaker are seen but when i try to stream i get an error “could not connect to xxxx” I can use the sonos app and stream tunein without any problem.I have all os up to latest version and trying restarting everything and same issue,How can i solve the problem ? Thanks  

Love the new conversation starter. Another innovative feature from Sonos.

Hi, Can i buy a new case?? I’ve left mine on plane when travelling. Ant

I had to change my rooms.So my Sub, Playbar and two Play1 have been reset to factory defaults so I could do it properly.But when I connect them the process takes a very long time and I get the message: The product has been added, but may not be visible. Please unplug and fix it in system settings.But it doesn't work and a new group (Living Room) is just created. Question:1. Can I delete these rooms (Living Room)2. Can I delete speakers and then add them again, as a new speaker  

Currently building a house and am setting up my 41’ x 18’ L/R, D/R, Kitchen with Sonos.  I have an Arc Ultra going over the FP, base next to it.. Thinking (2) 6” in ceiling speakers for rears but debating kitchen/dining room area.. 2 diagrams attached.. was going to go with number 2 but now considering number 1 in Mono mode.. thoughts?  not putting over the dining room table, chandelier.. Thanks! 

Hello AllI do enjoy movies with my sonos beam + surround devices where Atmos is available. When it is not, such as with dolby digital 5.1 or 7.1, it is just day vs night. Here the sound seems low, quality not good i need increase volume up to 75% while 30% is enough with Atmos soundtrack. So i was wondering if I missed something in my beam or surround configuration ? Thanks all for your support. David

I owned a Sonos Move for a couple of years. I frequently used it on travel and it was simple/reliable when trying to toggle to bluetooth mode, even for pairing to a new device. I recently upgraded to the Move 2 and have experienced significant issues when away from my home wifi.My Move 2 lives on it’s charging dock when at home. When I prep for travel, I take it off of the dock, power it off, and pack it. When I arrive at my destination, I turn it back on, press/release the bluetooth button… and within 1-2 minutes, the unit has not shown up in my scanned bluetooth devices and starts blinking a green light indicating a factory reset.After the second time it did this, I reconfigured the device after I arrived home, toggled to bluetooth mode and successfully paired to my bluetooth device. No factory reset, but also no removal from doc or power off/on.I understand that the Move2 requires wifi for initial setup, but is there also a restriction for when/how to pair via bluetooth?

If you are missing the Alarms tab in the iPhone iOS app normally found in Settings, here is one possible reason and solution:Location permissions is off therefore the Date & Time time zone is not set. This will result in the Alarms tab disappearing from your system settings. You can either set location permissions to either “while using the app” or “always on” in your iPhone settings  OR manually set your time zone, within the Sonos app, in the Date & Time tab found under Settings/General Settings/Date & Time.  It took me hours using Chat support and Phone technical support (including uninstalling and reinstalling the app, restarting my iPhone, trying to set up Alarms on my laptop Sonos app (which did not work), sending diagnostics, amongst the many other failed attempts to resolve this issue) before I discovered the solution myself.  Hopefully this will save someone else hours of grief.   

I have an Arc and two Era 100’s that are set up as surrounds in my living room. When I stream music everything works fine. However when I watch a show, movie, or anything besides music the main audio switches from the arc to the right Era 100. The left Era 100 plays no sound. I’ve tried resetting my comcast device, removing the 100’s as surrounds, resetting them and adding back into my system. I’ve tried calling customer support and both times they have me do the same things over and over again and nothing changes. Does anyone know what is causing this problem or do I just have a bad speaker?

My system originally was set up with 4 amps and 4 separate rooms (kitchen, dining, workout, and patio). Somewhere something “reset itself” and now I only see two rooms on the app (kitchen & dining room). However, when I set to play music in the kitchen it also plays in the patio, and when I play music in the dining room it also plays in the workout room. I attempted to reset (simple unplug and plug back in). It still does the same thing. Any guidance how to get back to the four separate rooms? 

Hi, I’ve been using 10 Sonos speakers for years — the One and the One SL. They’ve always worked perfectly until recently. Lately, the speakers have started to stutter. I play music or a playlist through the Sonos app, and when the next song starts, it takes 10–20 seconds before it begins playing on some of the speakers. This issue appeared suddenly. I’ve already tried connecting the speakers to the SonosNet, but that didn’t solve the problem. I suspect it’s a software issue, since it only happens when the next song starts or when I skip a track. How can I fix this?

Home Theater finally complete , was looking forward to my new SONOS immersive sound experience, hung my new Sony Bravia 8 (which sat unboxed, purchased on sale in February during sales event) and the TV had a white line down the left side of screen.  Sony tried to fix remotely and ultimately the TV wouldn't turn on at all.   Sony said the panel was damaged and would not cover it under warranty, $2600.00 down the toilet.   Needless to say I will not buy another Sony.   Looking for your recommendations for a 77” OLED (very dark theater room in basement).  I know Sony’s 2023 A95L was rated the best for past 2 years, but I’m not going there.   TV use will be mostly Sports/Movies/Regular Use (no gaming).  Now looking at LG’s or Samsung’s.   I have read just about every review on 2025 TV’s but as you all know one can drive themselves bonkers.  Appreciate the Sonos communities help/recommendations!  

Hi all. My ONE is refusing to reconnect to my WiFi and system. Had it for a couple of years with no issues but a couple of weeks ago it stopped responding when I asked Alexa questions. I reset it back so that it has green flashing light, go into the Sonos app and it shows up asking if I want to connect, I say yes and then it pings up saying not found? I also have a Beam, couple of Play:1’s and a Roam and they all work fine.I haven’t changed WiFi or any settings, it’s just decided it doesn’t want to play?Help!!!

I have just been listening to a playlist on Spotify that I selected via Sonos. It was awful, with lots of suddenly ending and skipped tracks. I stopped and closed my Sonos app and opened a Spotify app to connect to my Sonos system and play the same playlist. I am now enjoying the playlist with no interruptions and no skips. Why……?????

Hi Guys please excuse my lack of knowledge on this. I have a whole home Sonos set up.  I went against having halway speakers when the house was being built.  After living in the house I decided that I wanted hallway speakers too. There were two ceiling speakers close by but in another room. My Av guys have ‘piggy backed’ from those speakers and managed to get connections to the two additional speakers.  the issue I have is that whilst the original ceiling speakers still sound good. The new hallway speakers are quiet and lacking any energy.is there a way to improve the sound? 

Hi, Saavn stopped working on my Sonos System a week ago. I completed reauthorisation, it didn’t work. I cleared all chashe and Restared Sonos app from scrath and authorised again and yet Saavn music doesn’t play.I have submitted dignoctics. Your confirmation number is: **********. Moderator edit: Diagnostic number recorded and removed

I have 4 Move speakers I would like to connect via blue tooth for a party away from my house & wifi

thinking of adding Sonos Fives to my current system (Beam, Sub, Era 100s) - same room   Reasonably happy with the HiFi music reproduction but the focus is obviously to the rear of the seated  positions and naturally the front is a narrow focus from the Beam. Questions - Are you Five owners impressed with the music reproduction - worth the investment? Will TV (when turned on/video played) automatically play through the beam and Eras if music was previously played through Fives (and possibly the eras and sub). Sometimes play music through Apple Music on Apple TV, though generally through iPhone Apple Music app or Sonos app. I’m aware that speaker grouping is possible just wondering if the HDMI ARC connection would disable the Fives when activated. As i write this it occurs to me that music through the Apple TV will be still ‘TV’ audio so would have to be played through an app to use the Fives. Trying to keep things as simple as possible for the Mrs when I’m away and consider the implicat

Hi All,Sonos Desktop - v17.0Sonos - S2 Build 85064200Windows 10, Version    10.0.19045 Build 19045For a while now the desktop app has been duplicating playlists. All duplicates have the same content and are playable. I have tried previously to remove and re-add the playlists in Apple Music. I have deleted the service from Sonos and reconnected it also. This only happens with playlists, Apple Music albums are not duplicated. Also, the Apple own playlists do not duplcate, on the user created playlists. I have reset the controller as well as uninstalling it and reinstalling it.Has anyone else seen this and found a fix?Thanks  Moderator edit: Diagnostic number recorded and removed

Hello. My Sonos ROAM no longer lights up and doesn't seem to work at all despite a reset. I only get the orange light when I put it on charge. I am no longer under warranty. Is this the death of the speaker?

Hola, me acaban de llegar unos sonos ace que pedí hace poco. Lo he estado utilizando para reproducir música, ver videos e incluso jugar. El problema, cuando uso los audífonos para escuchar música en la app de YouTube music, la nitidez del sonido cambia drásticamente, pasando de un sonido muy limpio a uno que parece ser de unos audífonos súper baratos. No entiendo si es el Dolby Almost. Alguien me podría explicar cuál es el motivo del repentino cambio en la calidad del sonido?