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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27802 Topics
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psb11Trending Lyricist I
asked in Speakers
Sub Mini does not work

I have recently purchased a Sub Mini in order to connect it to my two Play:1 speakers.Initially it would not even connect to the speakers.After about a day of trying, it eventually connected to the room and the speakers. However there was no sound.The sub was dead.After endless resetting etc it suddenly gave me sound. I got about twenty minutes out of it. The next time I turned the computer on it was dead again, and has been ever since.After extensive research all I can find is the usual “it’s not Sonos, it’s your router” diagnoses/excuses.Well, if my router is as bad as so many seem to suggest it is, how is that it has been running my other Sonos Sub perfectly for over five years without one single problem? How is that Sonos still plays my music perfectly too? How is it that my internet reception/speed is perfect too? How is that SKY multi-room boxes all run fine off this supposedly defective router?Before you ask - no - the sub is not too far away/too near the router, neither is ther

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Stanley_4
2 months ago
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rickj63Contributor III
asked in Speakers
era 300

Urgent request guys . I know data protection etc but looking to buy era 300 of UK eBay and seller says never registered and as Sonos offer 2 years warranty I need to see if the seller info is correct.Details Sonos era 300 white Serial number A101 2402****PIN AVAILABLE IF NEEDED .Really need asap if anyone can help so can say yes or no to seller  Moderator note: Serial number removed.

739
buzz
2 months ago
S
SussexWolfContributor I
posted in Home theater
Beam Power Cable

Having read a few of the now closed threads on Arc and Beam power cables, I thought I would just share my experience having applied some of the advice suggested. I have a first generation Beam. It was all good for a long time, but at some point in the past year, the power cable became unplugged. I popped it back, the Beam returned to power, all good. Except it wasn’t. I began to notice intermittent loss of sound and realised the cable was very loose. A quick browse of the forum tonight, and a few people commented that the cable needs a firm shove into the socket to make it fit snugly. I tried, and can confirm that was the problem with my loose cable! So for anyone struggling with a Beam power cable that appears to be plugged in flush but is loose, just push it in more firmly, and it should slide in and become a nice snug fit.Thanks to the tip on the now closed Beam and Arc power cable threads. 

261
Stanley_4
2 months ago
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CarsonG24Contributor I
asked in Headphones
Will Sonos Ace be able to act as a zone and group with any other speakers/zones?

I would love to see this feature and it would be what would make me buy a pair of Sonos Aces to replace my current headphones. Use case: I work from home in the same room with my significant other (SO). We both listen to music on our Sonos speakers all day while working. However, at some point my SO starts taking calls for a while. During this time, she still wants the music playing in the room, but I need to have headphones on to block out the sound of the phone calls. So I put on my headphones, pair to Bluetooth, and have to open a second music streaming service to play music in my headphones while leaving the Sonos system playing music for her. This is annoying on a day to day basis. I would LOVE to be able to just slip on the Aces and pick right up with listening to the same music in the room and not have to get on my phone and start up a second service, etc. Honestly, this is the only use case I can imagine getting the Aces for given I have my Sony MX4s. 

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A
2 months ago
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YuCalJoeContributor II
asked in Portable speakers
SONOS Roam 2 speakers (2) & Denon AVR 760H, Lost clean bluetooth connection, just quiet skipping

I’ve already contacted SONOS and Denon tech support on this one. It’s odd to say the least.History: I bought a single SONOS Roam 2 to test via bluetooth with my Denon AVR 760H. It worked after I got help from Denon (Did a POWER RESET, and a NETWORK RESET). Bluetooth connected just fine and it sounded nice. It even worked nice with my iPhone. During the setup of the SONOS Roam 2, I was never prompted for a number on the bottom of the speaker.Based on the aforementioned test results, I ordered a second SONOS Roam 2. When I received it, I plugged it in to set it up. During the setup, I was prompted for the number on the bottom of the speaker. This was new to me because the first one didn’t ask. Also during the setup, the speaker did a firmware update. I tested it alone via my iPhone, and it worked perfectly.I plugged the first Roam 2 I bought back in, and it did a firmware update. It also asked me for the number on the bottom of the speaker this time. I found this odd. I reprogrammed the

190
Y
2 months ago
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MandolinorianContributor I
asked in Speakers
Volume Limit Wont Change - Pops Back to 100% after few seconds

Hi, anyone else having this problem? Seems to be reoccurring and the answer has been to power cycle (done 2x) and system outage (there isn’t one). I have a new Sonos AMP purchased June 2024, when I change the volume limit (50% for instance) it resets to 100% after a few seconds (you can actually watch the slider just move back up). I typically stream from an iPhone using Spotify, so to test I am playing Sonos radio with no other devices. Same issue. In fact you can slide limit to 10% and it doesn’t change the volume output already coming out of the device that is higher than that level. Cycled the amp, same issue.  This is important as the Amp blew out my last set of house speakers when my spouse accidentally connected her phone with the volume too high. I’d like this set to last a bit longer. All advice welcome!  

80414
MoPac
2 months ago
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RollonContributor I
asked in Controllers and Music services
volume control from phone

Volume control not working on iphone/iPadis there a way to fix? It use to work….😳😡

461
N
2 months ago
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martex68Contributor I
posted in Home theater
Sub is connected, not available or assigned to room

I have a playbar, boost and sub in my living room. They have always worked, but Ever since the app update my sub won't assign to the living room so I can use it. The playbar is working with music that I play and tv that I watch. When I go to sonos system info, it shows playbay is assigned to living room, boost and sub are unavailable. When I click on living room, then connect sub, it says let's assign your sub to the living room. When I click on the speaker icon below the picture of the sub, my sub will play. But will not add it to the living room. I have a diagnostic test ***********.Moderator edit: Diagnostic number recorded and removed

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N
2 months ago
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DchamannContributor I
asked in Controllers and Music services
Alarms

2 things:1. When alarm sounds in morning, My phone screen used to come on with option to turn it off or snooze. Since the May update, it doesn't do this anymore. Is this coming back sometime??2. Alarm music selection used to allow to search our music subscriptions (e.g. YouTube music) and choose music to play... Now it only gives options for sonos radio or sonos favourites... Why?? 

150
D
2 months ago
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greentom1967Contributor II
asked in Headphones
Audio swap

Is there a difference in audio quality between the beam and arc using audio swap with sonos ace

230
G
2 months ago
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CafricanContributor I
asked in Speakers
Play:1 wont group with other speakers in Sonos2 setup

Play:1 speaker won't group - is visible in Sonos2 app. It'll play as a solo speaker but when trying to group will get “unable to connect - try later” message

606
R
2 months ago
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AGDJRContributor I
asked in Home theater
mounting Ray to portable TV stand

what size are the 2 short attachment screws used (in the back) to attach Ray.  I have bracket to attach Ray to portable TV stand.

30
A
2 months ago
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ernmalleyTrending Lyricist I
asked in Controllers and Music services
Roam plus Era 100 - Spotify stream - songs skipping after 30 seconds or so

I have had a Roam for the last couple of years and it has mostly worked well.  I do not like the new app, but I like the Sonos ecosystem and decided to expand the system with an Era 100.  I thought I would be ok as I suspected that the app issues were related to large/complicated Sonos setups and that progress was being made on system stability.But I am now having issues where songs from a Spotify stream just skip after playing for 30 seconds or so.  It is an intermittent problem, but I just had 5 songs in a row skip.  I mostly use the speakers as a group - both playing.Is this worth taking up with Sonos support given the intermittent nature of the issue?  Do you know if Sonos keeps an internal log of song skips and the reasons behind them?Feeling deflated about my new purchase.

201
Airgetlam
2 months ago
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jtoyntonContributor II
asked in Controllers and Music services
Sonos App Keeps Forgetting Music Library

As the subject says, most of the time the music library option is missing from my iPhone (and more recently SonoPhone) app, and when I try my Mac Sonos (v16.2) ) app, I can see that it’s forgotten/removed my NAS settings. \\SONOSSERVER\MUSICThis is based on a Synology NAS DS720+ running DSM 7.2.1-69057 Update 5 Any ideas why this has started happening more and more in recent months? Many thanks in advance Jonathan

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Airgetlam
2 months ago
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WhitehartcamptonContributor I
asked in Home theater
sonos beam & eARC

I have a SONOS BEAM Gen 1 (I think) and recently brought a new TV. Now I can’t get the beam to connect to the new TV. New TV supports HDMI eARC rather than ARC, but everything Iv read online says that shouldn’t matter. No option to optical connect either. Any ideas or suggestions would be great thank you. 

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F
2 months ago
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YuenshkContributor I
posted in Home theater
sound

Cannot hear sound from tv

191
106rallye
2 months ago
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mowgli-sanAvid Contributor I
posted in Controllers and Music services
Shuffle Apple Music Library

PLEASE add an option to Shuffle the Songs in Apple Music Library. This exists for Spotify, it exists for our local music library, it should be able to exist for Apple Music. Here are the “workarounds” and why they are bad:“Just shuffle play in the Apple Music app and airplay to your sonos!” - Then we miss out on Lossless quality, which is reduced over airplay. Plus it’s much better to keep things within the Sonos ecosystem and limit the number of different apps we need to do simple things. “Just start playing any song in your library, and then enable shuffle” - This does not work. The queue will be empty. “Just use the My Station feature in Apple Music” - this is not the same as shuffling an entire library. It’s just some playlist that an algorithm creates, so you can hear familiar songs over and over.

21518
controlav
2 months ago
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joe piecuchContributor I
asked in Controllers and Music services
access to music library denied

I had a previous problem with this and some renaming and file sharing settings took care of it. It has popped up again and the previous suggestions don’t seem to be appropriate.  Any ideas? Hold time on the support line is 60+ minutes.

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J
2 months ago
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mnemonicaContributor I
asked in Portable speakers
Sonos Move Bluetooth Connection Issues

We often use our move as a bluetooth speaker.When we want to pair it, it is often not detected by the device we want to pair it with.If it is on, it randomly wants to connect/ pair, and if something else is playing on another bluetooth speaker, it switches to the move without us wanting to.What is the issue here? What can I do to fix the issue?Thanks a lot!

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C
2 months ago
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Asmith88Contributor I
asked in Controllers and Music services
System not working

I have recently Bought an Arc, two Era 300 and a sub mini which I use as a home theatre system.  My system keeps disconnecting from the app and I have to turn them all off at the power and then reconnect them all to the app and then pair them. This is becoming exceptionally frustrating and not what I expected from Sonos products.  Any help or troubleshooting would be really appreciated. 

473
Jamie A
2 months ago
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John27Contributor I
asked in Advanced setups
Different Sonos systems operating systems on same wifi - conflicts?

Hi,I have a Sonos Wave 2 which I control using the Android App on my phone or, as is my preference, the Windows App loaded on my PC.  My brother who is in the same household, has a Sonos Roam which he controls using Alexa (I do not use Alexa).  We are on the same wifi network.When I am listening to music, if my brother turns on his speaker, the Windows App shows his account details.  I can see his speaker and his music etc even though what is playing is what I had selected (and I can still control via the Android App on my phone).  Effectively, when my brother uses his Roam, the Windows App ceases to enable me to control my Wave 2 as I can see no way to switch from his system back to my own.I am aware that sharing the same wifi network will mean I can see his system but there must be some way that I can either block his Roam from taking over my Windows App or at least being able to switch from his speaker back to my own.  I have just uninstalled the Windows App and reconnected my speak

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Jamie A
2 months ago
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ZaaarpyContributor I
asked in Speakers
Alexa on sonos era 100

I bought an era 100 last week Alexa works quite correctly on it simply when I ask it to start the radio it tells me that it is starting the radio live and then nothing happens. Same, I ask her to put music on Spotify and she tells me that I must first activate the skill for Sonos Era 100 from my Alexa application and ask it to detect devices. except it works on my sonos beam gen 2 I reset my era 100 delete t put back the sonos delete skill and put back the alexa service but nothing does... what should I do? THANKS

120
Z
2 months ago
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KalleKContributor I
posted in Controllers and Music services
Playlists from S1 to S2

Hello from Finland,I have been using Sonos system for 13 years. I have six different Sonos speakers. Half of them legacy S1 -only speakers and half modern ones. I finally realized I have to move to S2 and forget old speakers. I just realized that Sonos playlists don’t move from S1 to S2. I have couple 500 song playlists. I opened S2 and uppgraded new speakers to S2. Then I saw that playlists don’t move. I figured out that I have to manually move playlists to Spotify. Half a days work but possible. I opened S1 and started moving playlists by hand. I realised that I don’t have inaf time to do that at that day so I came back to do that couple days later (today) and S1 don’t open. It just says open S2. I deleted S2 app and cut new speakers from electricity. Won’t help. Can’t get S1 to open. See that old speakers flashes at app before it says “Us S2 app”. Are now old playlists destroyed? Can I do something to get old lists back? My wife will kill me for this..  

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MoPac
2 months ago
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GahamHeadliner I
asked in Controllers and Music services
Just lost a room that was playing

I have created a diagnostic for this issue.Kitchen and Lounge are grouped and were playing then Lounge stopped.It is still showing as playing but there is no sound coming from the speakers.

7914
G
2 months ago
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jason_a69Contributor II
asked in Portable speakers
Need technical specifications for Roam 2

Hi there,I cannot believe I have to ask this but here goes.I have a Roam 2 sitting in Taipei awaiting customs clearance, DHL have emailed me and asked for detailed technical information about the Roam 2, specifically the Wi-Fi operating range and the Bluetooth strength. Is there a technical specifications document I can quote from so that I can get my speaker?Thanks very much in advance. 

1309
J
2 months ago
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