Get help and assistance with your Sonos system

Hello,I have an L9 C9 tv connected via eARC HDMI to a Sonos Beam, which is paired with two Play:3s.The sound keeps cutting out randomly for several seconds. I’ve disconnected the tv and Beam from power for several minutes, removed all other HDMI cables, tried different HDMI cables (all are 2.1), changed settings on the TV and connected devices (PS5, FireStick, and Virgin Media 360). Please help! I have several diagnostic codes, which each have various different TV settings:Thanks,Chris Moderator edit: Diagnostic numbers recorded and removed.

Hello everyone,I have this problem. I have an Arc, Sub 3 and 2 Era 300. sometimes it happens that when I turn off the TV in the evening, in the morning on both the ARC and Era 300 the green gray light is on and the system is on mute. This happens irregularly, so I don't know what the cause is. Sonos Arc is connected to the TV via HDMI, in addition, I have a TV set-top box, Apple TV and a Blu-ray player connected via HDMI. Thank you in advance for your replyThanks in advance

Hi, my playbar is connected to the TV via an audio cable & Ethernet to the router. When I stream my music to all speakers the playbar cuts in and out throughout. Around 30 second between and then off for 5 seconds. (TV on standby) If I unplug the TV audio cable then it works fine. Is there anything I can do to cure this without having to keep removing the audio cable from the back of the TV every time I stream my music? 

My speakers hooked up to TV via Port mysteriously turn on…. I’m sleeping or away and find the last TV station playing even though TV is off

I use Deezer but I am not in the country where my deezer subscription is purchased. In the deezer app I can change the region to UK and get top tracks, top artists etc for the UK. However the Sonos app gives me top tracks etc from the deezer subscription home (not UK) and there is no way to change the region in Sonos app. My Sonos profiles are set to UK but this makes no difference. Any way to fix the region in Sonos app so I get local playlists. Jezzzz

I have been using SONOS since they started.  Had a 10TB NAS filled with music.   Electrical storm knocked out my NAS, so I got a new one, and populated it with a back up fo my library.  I now point the music library to a static IP address, it performs the scheduled update, but it always stalls with a message that there is NOT enough room for the update.   Do I reinitialize my entire system and try to mount the new NAS again, and if so, how do I do that?

The latest Sonos app for iPhone and iPad. Version 80.18.25. There are still a number of UI communication errors.Instead of descriptions, various placeholders or codes are shown. This only occurs when the iOS/iPadOS system language is set to Polish. When switching the language to English, these errors disappear. Messages are displayed correctly. Attached are examples of the errors.The issues also occur during speaker setup and any changes to the Sonos system settings.    

I created a folder on my Crucial X9 Pro hard drive with my music.  I shared the folder.  I tried to add //hostname/volumes/Crucial X9 Pro/My Music.  hostname obviously is not the name of :-).  Sonos says that the path name is no longer available.  There wasn’t any additional information to help me understand what I have wrong.   I do have file sharing on.  Read Only for everyone.  

Here's the scenario: I select a Spotify playlist, it will be added to the Sonos queue immediately. Then I select several other Spotify playlist and add them to the queue. After some time I switch to listening tot the radio and then want to switch to the queue again. If I understand correctly, I have to select a Spotify playlist again before being able to access the queue. But then this playlist is (again) added tot the queue. I don't want that. Am I doing something wrong?In the old app it was really easy to do this.

Hi,I've got a question about my Sonos Arc Ultra. I've noticed that when I turn off my TV at 11:00 pm, for example, my Arc Ultra is warm in the marked area in the morning. Is this normal? I ask because I understand that when I use my soundbar, it can be warm too. But when my TV is off and I don't play any music, should it stay cool? Thanks in advance for your help.   

The position in the playing queue is no longer being maintained if I temporarily do anything else within the app (search, browse, etc.). When I return I see the first song in the queue, not the song I am currently hearing. This is very annoying, especially if there are several hundred songs in the queue.  I’ve been using SONOS for years, and I do not think this was ever a problem before. 

This issue has re-appeared after being resolved for quite some time.  That is, it was bad, then it got better for many months, and now it is back.  Perhaps something in the new updates?   

I’ve gone through all the conversations already. One member mentioned replacing this part with a new one, but the rest are just asking if anyone can help find the part. The part in question is an enhanced P-Channel MOSFET, "M054". I’m aware that some boards have the "G64", which corresponds to the DMP3050LVT, but that’s not what I’m looking for. I’m trying to find someone who has actually replaced this component. If there’s any information from the SONOS tech department, I would really appreciate it.It’s unbelievable how cheap electrolytics caused this issue. The only capacitor that didn’t have ESR and was within its nominal capacitance was a Nichicon, which is quite ironic. As for the JACKCON capacitors, well… let’s just say, not the best choice—unless the developer intentionally programmed it that way, perhaps to push obsolescence under the radar. 

Latest update says… 80.18.24 (Android)80.18.27 (iOS)Release date: 31/03/2025In this update:Ability to create and edit Sonos playlists Question is… where is this create and edit function, as I can't find it.Any help would br great thx 

My set up is really old. Play 1 and Play 3.  I also have unlimited prime music. It has driven me mad, why the music would drop on playing random   songs on amazon music. I am a bit techo dense, but finally found out the songs were streaming in ultra hd. But with the sonos app, the trouble songs just said HD. Hence the confusion. I know my speakers aren't compatible with Ultra HD. I went into the amazon app and set my quality there to SD, but it's made no difference.Has anyone manage to limit the streaming quality or is time for new speakers?. 

Hi,I am using the Android Sonos App version 80.16.32. If I am playing a podcast and I want to add another podcast to the end of the queue then it fails with the message “Unable to add to queue”. This works OK from the Sonos App on my iPad. I have uninstalled and reinstalled the app but it doesn’t help. Can I do anything to fix this? Thanks  

Which one of these options should I go for? A single Era 300 or a pair of Era 100 and connect them as stereo pair?I have a small room. I will connect these speakers with my iPhone, MacBook and Sony Bravia 3 TV. My primary aim of having these speakers is listening to music, watching movies live streaming channel and play games using latest PS game controller.

Spotify recently introduced Spotify Basic Family. It has the same features as Premium, but without the use of e-books and it is cheaper. Does this Spotify Basic Family plan work with Sonos?

ahhh … hours spent with the ridiculous system.  After being unable to update the wifi, I finally got the Boost to be recognised only to get the “sign in as the system owner” message.  I am signed in.  On the app and on the PC. where else am I supposed to sign in?  Please let me know where I can sell Sonos equipment  I am done with this.

Reposting as a conversation since the question I asked was marked answered when it did not pertain to Android.I have searched and seen similar topics.  Most relate to Amazon Music.  I do not have any issues playing a Spotify playlist of more than 100 songs.  If I select a playlist in my Music Library, any of the ways to get music into the queue results in 100 songs.I have tried the workarounds to empty the queue, add one song and then select Play Next for the entire playlist.  That does not work.  Nor does any of the selections to add or play the playlist in the queue.  All result in an error and/or just the first 100 songs being added.I can scroll to the end of my playlist.  The only way to play a song outside of the top 100 is to only add that song to the playlist.  If I select any song beyond the top 100, it will play the 100th song.FWIW, I have my playlists in 2 formats, iTunes and m3u.  Both behave the same.  I get the same behavior on all devices.  I currently only have Android d

I am reluctantly using the new app and have issues trying to control my tv sound system on the app. Every time I open the app the system is not recognised. So I have to switch the speakers off and then back on again - then it is recognised and I can control it.whats going on? It’s very frustrating.thanks 

Hello. I have set up my music library connecting it to a file, on my hardrive, with all my music and this has always worked, however, I have had to move my music to a different hardrive and now Sonos is picking up every single mp3-mp4 file on my hardrive (not just the files in my music folder). How can I fix this? Thanks

Hi, following a broadband problem, I have reconnected my Sony soundbar to my Samsung TV. However, my remote control will only turn the volume up, not down. I can only turn it down from my Sonos App. Any suggestions as to how I can restore the sound control please?

I have a Ray soundbar I use for TV and to stream music from Spotify. I prefer very much to use Spotify Connect from the app than the Sonos app, which is rather limited.I have set up Ray correctly, I can:Hear TV Stream from the Sonos app Stream from Spotify Stream from iPhone’s AirPlayBut after a while without using the speaker, Ray disappears from Spotify Connect, only sometimes it remains visible as an AirPlay destination (it remains available for the Sonos app though). The only way to get it visible in every system is to start over again from the Sonos app: Settings > Network > Manage networks > Update networks, as if the speaker was brand new.Is there a way to avoid that behavior? In another house I have a system with a One and a Play:1 that works consistently and it’s always available, that’s what I look forward to achieve...

Earlier topics show a Sonos power option to keep Sonos active and keep the PC from sleeping.  I don’t find that option under Settings>System>Power & battery.  Can this feature be downloaded from Sonos?