Get help and assistance with your Sonos system

Suddenly today, a number of Sonos Radio Stations seem to have disappeared.They still show up as favorites in my ‘sonos favorites’, but when I try to play them - nothing happens.  The ‘>’ play button goes to the stop button symbol.  If I press play, it momentarily shows the play button, then goes back to stop.  There is no error message.If I delete the favorite, and search for the station on Sonos Radio service, the station shows up, but if I say ‘Play Now’ - nothing happens. This is affecting:RNZ ConertRNZ NationalWQXR-FM (But ‘105.9 WQXR ‘ works)KUSCWYNZ-FM Any idea what is going on?with thanks for your help,bernt

Hi, I recently bought the Pro Ject turntable and connected it to the Sonos Amp and paired it with  a nice pair of Martin Logan speakers and I’m using the Sonos Sub Gen 3 as subwoofer and it works flawlessly. Although I’m nostalgic with vinyl records, my kids are nostalgic with CD’s so I went to my storage and pulled out all my CDs and bought a CD player. I connected the Amp to a Duac Audio input switch and VU meter and the turntable works flawlessly, however, the CD player had a slight delay when playing the first song. We miss the first few seconds of the first song making me have to go back and restart it. I have the delay feature to minimum (75ms). Is there something else I can do to make it start from the get go? I’m thinking it’s the sub. Everything, the Amp and the sub are hardwired to my router. Thanks in advance.

Hello It appears that the Sonos App is no longer able to find my local music library on my MacBook, even using the NAS workaround? I know that this was a huge problem after Sonos “upgraded” their app.  I also know that the eventually deployed a fix whereby you used the NAS settings to log into your Mac/PC to access your local library.  The fix allowed me to play my locally stored music, even if it didn’t support my local Apple Music playlists. This fix worked for me from around August ‘24 until just recently, but now, once again, Sonos is not finding my local library and even the NAS workaround isn’t working.  After I enter my username and passwork it appears to connect and my music library starts indexing, but eventually it stops and I get the dreaded error that my library must have moved. Is this just me or are others having this problem again as well? thanks

Hi there, I have a Sonos Amp paired with Kef Q11 Meta floor standing speakers. I’m thinking of getting a Sonos Sub 4, my question is, will the sub make a difference to my listening experience? I saw that you can select the crossover frequency but as the Kef speakers go as low as 20Hz (in room response typically 26Hz) and the sub goes to 25Hz, can I set the crossover that low?

It seems that everyone I use my Sonos system there's a problem and doesn't work! It's appalling how bad it is.  I have over£1,500 of kit and I feel like throwing it all away and buying stunting else.  The sound is create but everything else is awful.  Sonos need to get its act together. I am surprised the people responsive haven't been replaced and appropriately skilled people employed to get the rest of the environment as good as the sound. For example tonight the help is overlaid and flickers when in use. It's awful. Totally amateurish.I can't believe I'm saying this in 2025.

I still can’t get my Sirius Xm account to authorize with the Canadian site, even with knowing my passwords and credentials. I was able to use everything at my old house but now at my new house can’t get it to authorize as it takes me to the American site and when I transfer to Canadian site and all logged in no option to authorize it? Any help? 

Sonos just keeps closing these threads regarding the broken app. So I’m opening a new one.The question remains. Is Sonos ever going to fix it? Are they really going to a subscription model as suggested here: https://www.wired.com/story/sonos-redesigned-its-app-and-made-a-subscription-model-possible/I really want to love this product again, but it’s virtually unusable without a working app.

I have paired and connected by Sonos Era 100 speakers to my Sonos app on my mobile devices (Ipaid Air 2, Pixel 8).  I paired the speaker to my Dell desktop XPS 8930, but it will connect for only a second and then unconnect.  I have tried rebooting the speaker as well as the PC.  Nothing works.  My primary use of the Sonos Era is to connect via Bluetooth audio files in my library on my PC. I have tried googling answers or related information but cannot find anything.   Any suggestions?

Hi all,I’ve just upgraded to Fibre - i.e. a new router. I’ve gone through and reset all my Sonos devices (Play 1s, Play3s, and two Beams). However, in the App on my tablet, none of the devices are accessible (even though they show up) - under the Sonos network ‘My Sonos’. I’ve reinstalled the App on my tablet, and forgot and rejoined my Sonos network.However on my phone (exactly the same App version), everything is showing up and working fine. I’ve renamed my Sonos Network to NOT be ‘My Sonos’, and this doesn’t show in my tablet. So it appears as though my tablet is connecting to a rogue Sonos network which thinks all the devices are connected to that network, but my phone is connecting to the real Sonos network where everything is connected.Any advice please?

How do I make the volume level stay constant between songs - at least when using Spotify?

When browsing BBC material the broadcast dates are displayed in US format even though everything else on my PCs are set to UK.  I see this was raised with Sonos over two years ago… and still not fixed.  Is that right?

I have the Sonos app on my iPhone and iPads. I play on my iPad but then I can’t control the Sonos system on my iPhone? 

A year on since the “new app” launched and the Lock Screen Controls feature has still not been restored.  Has Sonos given up on a feature that practically every other media player has by default??

I have speakers in 3 rooms. When I play via AirPlay, I play it to the AirPlay-enabled speaker (not all are AirPlay compatible, but for a group all you need is one of them and the group will work).For some reason over the last few months, when I play over AirPlay, the group does not work. It will only play out of the AirPlay-compatible speaker. If I choose the group from within the Sonos app, it works.The AirPlay speaker is in the bedroom. A group contains the bedroom, office, and living room. So only the bedroom speaker plays and I cannot get sound to come through the other speakers in the group.Any ideas on what to reset/reboot/try? Thank you. All iOS software and Sonos speaker software and apps are up to date as far as I can tell.

Hello everyone! I am the receptionist for one location of a three office optometry practice. We use a variety of Sonos speakers and the Sonos app in all three locations, using playlists from Apple Music and an iPad to control the Sonos app. Recently, we’ve been experiencing a frequent issue with playback, and it happens at all three locations with all the speakers. I keep the “now playing” screen up on our iPad at all times so I can see the song and control the volume for those inconsistently loud or quiet songs. Herein lies the issue: the scrub bar continues to move (showing the song is indeed playing) and the volume stays constant (no fluctuations) BUT the office is silent. It happens intermittently, sometimes for a few seconds, sometimes for a whole song (or multiple..). Sometimes skipping the song will bring audio back, sometimes it doesn’t. We haven’t pinned down if it’s all speakers at once, but that’s what it sounds like. Here’s what we’ve tried:Reset the router AND ran a speed

Good morning.  I’m losing my mind trying to constantly reconnect ½ my system, almost every day. Recently, we bought 4 eero Wi-Fi extenders. They work great in an old house with lots of brick, old wood, (read petrified!) and mortar. I spent an hour rebooting our 12 speakers to the eero system. A couple days later, ½ the speakers are on our old WiFi (Xfinity) system, half are on the eero one. This happens randomly, and I only realize it after toggling back and forth between systems on my phone. Giant pain in the ass. Anyone have a real fix, because apparently the speakers are “remembering” the other system. 

I just purchased Sonos1SL speakers set them up. Everything works correctly except the EQ is grayed out and won't allow me to adjust bass and treble. I am very frustrated by this and am ready to return the speakers and post this issue. I've tried everything in settings.

Can I display album covers from my Sonos Play List when I am playing my sonos songs onto  my smart TV. MY TV has a Sonos Arc connected? Is there a way to make this happen?

I finally after THREE HOURS got a used Play3 downgraded from S2 to S1 and successfully adopted.Initially using the S2 app (now just called SONOS app) I went to Settings Gear - Visit Help Center - Legacy S1 App - Downgrade Product to S1 and it said it successfully downgraded the speaker, but it didn’t really.  I could never adopt it using the S1 app. I'd go back to the S2 app and it would find the Play3 eligible to downgrade again.I rebooted my Samsung Galaxy S25 phone, factory reset the Play3 many times, tried setting up a 2.4G WiFi network (as some said that helped) and even connected the speaker with Ethernet, all to no avail. I was about to give up and return the speaker, but finally got it working with the following tricks:I left the Play3 plugged in with Ethernet. Using the S2 app I adopted the Play3 to a "New" Sonos system config, separate than my existing S1 devices. It found the Play3 and adopted and then I UPDATED THE S2 FIRMWARE on the speaker. It failed the first attempt, an

Managements of Sonos lists (which number is allowed) and imported lists (can they modify and saved ?)

There’s no way to access settings unless I’m signed in — even though I am signed in. I’ve deleted and reinstalled the app, signed out and back in countless times, but I still can’t use the settings. So what’s the solution to this classic, recurring problem?

When connecting headphones via usb-c to my iPhone with usb-c I notice that the volume is a little lower than usual, even at the same levels as I usually use via bluetooth. When I open the Sonos app, and see the status of the headphones, I notice that the volume level of the headphones in the Sonos app is 2, and when I even try to raise it by sliding manually, the volume goes up to too high levels just by going up only one or two volume levels. The volume control of the device, ie with the iPhone buttons I understand that it is an independent control and therefore does not affect the volume displayed in the Sonos app. How would I go about listening through the usb-c cable to enjoy lossless audio without dying in the attempt or going deaf. It is super dangerous that the sound volume makes such drastic jumps and that the control is not consistent between the app and the volume of the device.

I just updated the Sonos app to version 80.20.34-release+20250430.2fc36c558 on my iPhone 11 Pro running iOS 18.4.1The app seems to load faster but the Recently Played section at the top of the Home screen shows “Unable to load content.”Quitting out of the app and relaunching does not fix.  Playing something new to see if it would trigger an update to that section also doesn’t fix.

My internet and wifi connections are dropping out about every hour at approx 10 minutes past the hour. Each dropout last for about 2 to 3 minutes and then self restores the line . This has been a consistent pattern since I commenced monitoring my internet line dropouts since 1st May. Telstra have (after 3 weeks of denials) investigated and their complaints department are now acknowledging that there is a problem and are deigning to investigate. my question to the Sonos community concerns my use of a Sonos Music Library on a USB drive which I use for shared music. Does Sonos software check around 10 minutes past each hour to check the USB status  or condition etc Could this be the source of the Internet line dropouts ?

Does the Lutron Pico Audio Remote work with the Zoneplayer S5?